Lovely hotel in a perfect position in Brisbane. Large room with lounge, dining, kitchen and laundry area. Nice and clean and great value for money. Two downsides - the WiFi was shocking, almost not existent and despite checking out on 8 June our AUD $100 will not be refunded until 3 July. Not sure why there’s such a long delay 🙄
Overall decent accomodation for a family of 5. Location is unbeatable, right in the heart of Brisbane’s shopping district. Lots of restaurants/ fast food to choose from nearby, a Coles supermarket a few minutes walk away, a convenience store across the road and close to public transport. We didn’t have a car and had no issues getting around by foot and bus. We stayed in a 3 br apartment, our family of 5 slept comfortably, could have accommodated an additional 2 people easily. If you’re looking for value for money, comfort and location, you can’t beat the royal albert.
Friendly welcoming staff. Very central and convenient location for sightseeing. The room is clean and really spacious, much bigger than expected. The air-conditioning is strong which is perfect for a hot summer day.
Unfortunate experience in relation to the room. Airconditioner kept tripping the power out, iron was not safe to use (hadn't been safety tagged for 13 years, surging heat and damaged a pair of trousers because is spat debris all over them). Customer service included being shown how to navigate the power box, no offer of another room or alternative arrangement. Its been 4 days since check out and Manager still hasn't made contact, although advised at check out they were in a meeting and coudl call after. Was advised the same today.
Dear valued guest,
Thank you for sharing your detailed feedback with us, and we sincerely apologize for the challenges you faced during your recent stay at our hotel. Your experience falls short of the high standards we strive to maintain, and we appreciate your patience as we address the issues you've raised.
We understand the inconvenience caused by the air conditioner and the unsafe iron, we want to clarify that the issues with the air conditioning were unforeseen events, and we deeply regret any inconvenience it may have caused. We are promptly addressing the issues with the iron and air conditioning to guarantee a safer and more comfortable environment for our guests.
Regarding the room alternatives, we regret to inform you that due to the bustling holiday season, our hotel experienced full occupancy, which regrettably restricted our ability to provide an alternative room. We appreciate your understanding in light of the busy period.
Regarding the delayed communication, our management team has been in recent contact with you, and we assure you that we take this matter seriously and are committed to resolving it promptly.
Your feedback is highly valued, and your satisfaction is our top priority. Thank you for your understanding and for bringing these matters to our attention. We are dedicated to learning from this experience to prevent similar issues for future guests.
Kindest regards,
The Royal Albert Team.
My wife and I stayed 5 nights, arriving at midnight from the BNE Airport.
A nice receptionist copied my passport, confirmed my prepayment and took a A$100 deposit before providing our key card. We used it to operate 1 of the 2 fast elevators up to the 4th floor.
Room #402, carpeted and spacious, opened to a fully outfitted bathroom with a nice tile shower, then a comfortable queen and couch across a fully outfitted kitchenette, desk, dining table and chairs.
The AC was quiet with a wall control but the room WIFI did not operate and the washing machine was Out of Order. We worked with reception & moved up 1 floor to fully functional #506 for the balance of our stay, with a window wall that looks down on Brisbane’s ‘Shibuya Crossing’. Both rooms were outfitted with high quality furniture and lovely paintings.
We walked 180m across the street to the Coles supermarket and 2 blocks east to the Woolworths both in the multi street pedestrian zone of shops/stores.
Overall a great stay but WIFI should be stronger.
Dear valued guest,
Thank you for taking the time to share your detailed feedback regarding your recent 5-night stay with us, we are pleased to hear you enjoyed your stay.
The Royal Albert Hotel is a heritage listed building. We take great pride in the style and way the building upholds. We are also proud of our central location as it helps our guests enjoy the heart of this beautiful city.
Your positive comments are much appreciated. We strive to create a comfortable and enjoyable environment for our guests, and it's rewarding to know that we succeeded in providing that for you.
We sincerely apologize for the inconvenience you faced with the initial room's WIFI. We are happy to inform you that we are currently transitioning to a new internet service provider and implementing an improved system. We sincerely hope that, should you decide to stay with us again in the future, this issue will be completely resolved.
We hope that these concerns did not overshadow your overall positive experience and that you enjoyed your stay.
Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back for an even more seamless and enjoyable stay.
Kindest regards,
The Royal Albert Team.
