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moorandmoor
Sydney

Central Historic Gem

5.0 of 5 bubblesReviewed 14 Aug 2023via mobile
Stayed here for the first time on a short business trip.

So different from the usual large 5 star hotels, a step back in time to traditional finery.

The staff are excellent, as was the size and comfortable elegance of the room. Food and drinks are in a cafe in the entrance to the hotel who serve great food which can also be ordered via room service.

Parking is available too on site for $22 per day, and, if full, the same rate is applied and the Myer Centre (now Uptown Centre) next door on Elizabeth Street.

TV with Foxtel and every other amenity available in the room, kitchen too. Not sure why there is still a media player which only uses the old 13 pin iPhone/iPod plug, making it useless, but that is my only small criticism.

This will be my go to hotel in Brisbane in future.

Highly recommended for those that don’t need the glitz of normal hotel/resort.
Date of stay: August 2023
Room Tip: Currently building works across the road so if driving you can only get to the car park by...
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vicky Tran, Owner at Royal Albert Hotel, responded to this review
Responded 18 Dec 2023
Dear valued guest,
Thank you for choosing our hotel for your recent short business trip, and for taking the time to share your feedback. We're thrilled to hear that your experience.
The Royal Albert Hotel is a heritage listed building. We take great pride in the style and way the building upholds. We are also proud of our central location as it helps our guests enjoy the heart of this beautiful city.
We're delighted that you enjoyed the convenience of our cafe. The availability of parking, both on-site and at the nearby Uptown Centre, adds to the overall convenience for our guests.
Your feedback on the amenities in the room is much appreciated. We take note of your comment about the media player and will look into ways to enhance this aspect of the room.
We are honoured to be your go-to hotel in Brisbane in the future, and we look forward to welcoming you back. If there's anything specific you'd like for your next stay, please feel free to let us know. Thank you for the recommendation and for making us your preferred choice in Brisbane.
Kindest regards,
The Royal Albert Team.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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12 - 17 of 763 reviews
Reviewed 6 August 2023 via mobile

The recent reviews of this hotel on TripAdvisor are reasonably accurate and reflect our experience. The good bits:
Value for money
Pleasant heritage vibe, although a little worn around the edges
Large space - we had a two room corner suite
Adequate kitchen with all the usual utensils, including a coffee plunger
Decent Cafe on the ground floor, open for breakfast lunch and dinner
Reasonably fast lifts/elevators
Generally friendly staff and 24/7 Front Desk
Centrally located - one block from the Mall

The average to poor bits:
Glacial WIFI speed
Hot water is clearly centrally provided and takes FOREVER to reach the 2nd floor
Plumbing is NOISY - the whole apartment seemed to shake when the tap in the bathroom or kitchen is turned off
Air conditioning is temperamental - we thought that we had mastered the controls on the first day, only to find that after returning from shopping on day 2 the apartment was an ice box
Parts of Albert Street are a construction site for the CrossRiver Rail and new Albert St Station - noise is not the issue, simply busy, narrowed footpaths and visual pollution.

Date of stay: August 2023
Trip type: Travelled as a couple
1  Thank MatthewJB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vicky Tran, Owner at Royal Albert Hotel, responded to this reviewResponded 19 December 2023

Dear valued guest,
Thank you for sharing your detailed feedback following your recent stay at our hotel. We appreciate your acknowledgment of the positive aspects and areas that need improvement. Your insights are invaluable as we continually strive to enhance the guest experience.
We're pleased to hear that you found value for money and enjoyed the pleasant heritage vibe of our hotel. We're also grateful for your positive comments about the generally friendly staff.
We sincerely apologize for any inconvenience you experienced with the WIFI speed, hot water delay, noisy plumbing, and the temperamental air conditioning. Your comments are taken seriously, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future.
We appreciate your understanding regarding the construction activities on Albert Street and the associated challenges. We strive to minimize any disruptions caused by external factors and are actively working to improve the overall guest experience.
Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back, providing an improved and more enjoyable stay.
Kindest regards,
The Royal Albert Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2023 via mobile

The Royal Albert Hotel is in an old building (1913) in central Brisbane, very handy for all the shops and the river. The reception is in a small arcade with a busy restaurant at the front so a little difficult to spot at first glance.

The reception staff were welcoming, and the desk is staffed for 24 hours a day although the main doors are locked from 8 pm. Your key card will give you access and also allows operation of the lifts.

My room was bigger than I expected, although I had not studied the pictures on the website closely. It was advertised as a queen room but was very big, with both a desk and a dining table with four chairs, as well as a sofa that turns into a sofa bed.

There was a well-stocked kitchenette and another surprise was the washer and dryer in the room which saved me having to find a local launderette. As well as a microwave, kettle and toaster, there was a small hob, iron, ironing board and hairdryer. No safe though. The bed was comfortable. The air-con / heater was set to 22 and there was a note on it asking that it not be changed. The temperature in the room was fine, although I could have done with a bit of boost to the temperature in the bathroom for my morning shower.

If I have any complaints it is about the water strength in the shower which was very very poor, I wash my hair most days and it was not strong enough to rinse the conditioner so I had to finish rinsing my hair over the sink. Not ideal.

My other complaint relates to the cleaning, the bed was made but some of the towels and face cloth had been taken and not replaced. This included the bath mat towel. And the cleaner had removed a small bag of rubbish from the bin but for some reason then abandoned it by the microwave.

I’ve seen reviews mentioning the noise, my room was adequately sound proofed, and faced onto an office block at the back of the building rather than onto Albert or Elizabeth Streets. I did hear some noise from the room next door late at night but it was very muffled, and not really an issue.

This is a well located hotel for anyone looking for somewhere to stay in central Brisbane, and the rooms are charming.

Date of stay: July 2023
Trip type: Travelled solo
Thank Dorset_Solo_traveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vicky Tran, Owner at Royal Albert Hotel, responded to this reviewResponded 19 December 2023

Dear valued guest,
Thank you for taking the time to provide such a detailed and thoughtful review of your recent stay at the Royal Albert Hotel. We appreciate your positive comments and constructive feedback, which help us continually improve our services.
The Royal Albert Hotel is a heritage listed building. We take great pride in the style and way the building upholds. We are also proud of our central location as it helps our guests enjoy the heart of this beautiful city.
It's wonderful that you had a positive interaction with our reception staff and that the room exceeded your expectations in terms of size and amenities. We sincerely apologize for the issues you encountered with the water strength in the shower and the oversight in cleaning. Your feedback is valuable, and we will address these matters promptly to ensure a more comfortable and seamless experience for our guests in the future.
We appreciate your recommendation and look forward to the opportunity to welcome you back for an even more enjoyable stay in central Brisbane.
Kindest regards,
The Royal Albert Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2023

This was a different option from the norm. Most hotels in Brisbane are high rises and I've stayed in a few over the years when staying in the city to see shows etc. I thought I'd try the Royal Albert and I'm glad I did. As great as the views are in high rises I sleep better closer to the ground, lol. Also this is an older style hotel, with quaint decor and most importantly larger rooms. There is plenty of space to plonk your bags and still walk around. There was a queen bed in the room and my friend and i shared that but there is also the option of the pull out sofa - even not pulled out it would have been big enough for a small to average sized person to sleep on. There was some traffic noise but it's the middle of the city so that's any place you stay. They are doing roadworks around the building but the reception sent me easy to follow instructions for how to get into the carpark, so it didn't cause a problem. The staff were lovely and helpful. The parking is reasonably priced and valet, which felt a bit luxurious. Next morning we ate breakfast in the cafe downstairs and it was delicious. Location is also great as you can just walk over to the mall if you want to shop or catch a movie. I think I've found my new favourite overnight city stay.

Date of stay: May 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank B_Kyles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vicky Tran, Owner at Royal Albert Hotel, responded to this reviewResponded 19 December 2023

Dear valued guest,
Thank you for taking the time to share your delightful experience at the Royal Albert Hotel. We are thrilled to hear that you enjoyed the unique charm of our older-style hotel.
The Royal Albert Hotel is a heritage listed building. We take great pride in the style and way the building upholds. We are also proud of our central location as it helps our guests enjoy the heart of this beautiful city.
We are pleased to have accommodated your preference for a sleep experience closer to the ground. Thank you for your understanding regarding the noise and roadworks; our team ensured clear instructions for convenient car park access. Your favourable remarks about our staff are greatly appreciated.
Thank you for making us your new favourite overnight city stay. We look forward to welcoming you back for many more comfortable and enjoyable stays in the future.
Kindest regards,
The Royal Albert Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2023

Spent six nights here for a quick break from the cold of NZ. Such an amazing location, right in the heart of Brisbane. A quick walk to waterfront resturants, Southbank and the arts centre and the beautiful bitanical garden. Room was spacious clean and quiet. Lovely cafe also located in the building. Great spot!

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank emmagI4503ZO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vicky Tran, Owner at Royal Albert Hotel, responded to this reviewResponded 19 December 2023

Dear valued guest,
Thank you for sharing your positive experience during your six-night stay with us. We're thrilled to hear that you enjoyed your quick break from the cold of NZ in our amazing location, right in the heart of Brisbane.
The Royal Albert Hotel is a heritage listed building. We take great pride in the style and way the building upholds. We are also proud of our central location as it helps our guests enjoy the heart of this beautiful city.
We hope the memories of your stay with us linger, and we look forward to welcoming you back for another delightful experience in the future.
Thank you for choosing to stay with us.
Kindest regards,
The Royal Albert Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2023

Hotel is located downtown in the main business district. Stayed for two nights visiting Brisbane, which is a lovely and walkable city. Our room was clean, very large and comfortable. Comfy bed and pillows, nice shower and bathroom, plenty of room to spread out. We were fortunate our room was quiet, as I heard someone at the front desk trying to change their room because their neighbors were intolerable. Reasonable value for a city hotel. Restaurant at the front of the hotel, on the main street, had a variety of food options at all meals, although we did not eat there. There are no shortage of restaurants in the area, especially with the mall across the road. Hotel is a 10 minute walk from the central train station, where you can get a train to/from the airport.

Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Robert T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vicky Tran, Owner at Royal Albert Hotel, responded to this reviewResponded 19 December 2023

Dear valued guest,
Thank you for taking the time to share your positive experience, we are delighted to hear that you enjoyed your stay.
The Royal Albert Hotel is a heritage listed building. We take great pride in the style and way the building upholds. We are also proud of our central location as it helps our guests enjoy the heart of this beautiful city.
Here at the Royal Albert Hotel, we pride ourselves on providing excellent, well mannered, friendly customer service, so we thank you for this kind review of our team, location, and facilities :)
We value your feedback as it helps us to improve our facilities and services for our guests.
We hope to welcome you back to the Royal Albert Hotel in the future!
Kindest regards,
The Royal Albert Team.

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