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Carissa

Brooke is the best!

5.0 of 5 bubblesReviewed 4 weeks ago
My husband and I stayed here for our honeymoon for 2 nights. We were greeted very warmly by Brooke who helped us get checked in and gave us such amazing service and even helped recommend all the local activities.

She made our experience even better by leaving us with a sweet note to celebrate our honeymoon with some desserts in the room as well.

We had a pretty negative experience at the Hibiscus bar, but Brooke quickly addressed the issue and helped to resolve it and went above and beyond even when she was not working.

The 5 star review is purely for Brooke for being so amazing! Thank you!
Date of stay: October 2024
Trip type: Travelled as a couple
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Alexandra Clayton, Other at Hyatt Regency Brisbane, responded to this review
Responded 4 weeks ago
Dear @175carissas,

Greetings from Hyatt Regency Brisbane,

Thank you so much for your kind words!
We're so delighted to hear that Brooke made your honeymoon experience extra special. She's truly a gem, and we’re thrilled that she went above and beyond to make sure you both had a memorable stay. We’ll be sure to pass along your compliments to her!

We’re also sorry to hear about your experience at the Hibiscus Bar, but it’s wonderful to know that Brooke was able to step in and help resolve the situation. We truly appreciate your feedback and hope to welcome you back in the future. Congratulations again on your honeymoon!

We look forward to welcoming you back in the near future.

Kind Regards,
Alexandra Clayton
Sales and Marketing Coordinator
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (721)
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9 - 14 of 722 reviews
Reviewed 26 October 2024

The Hyatt is very conveniently located near restaurants, shopping, and an easy walk to the City Cat (water taxi service.) The hotel rooms were comfortable and rather spacious. The hotel staff were friendly and helpful. I will definitely stay here again on my next visit to Brisbane.

Date of stay: October 2024
Trip type: Travelled on business
Review collected in partnership with Hyatt Hotels
Thank J8402UKmarkm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexandra Clayton, Other at Hyatt Regency Brisbane, responded to this reviewResponded 5 weeks ago

Dear J8402UKMarkm,

Greetings from Hyatt Regency Brisbane.

Thank you for your fantastic review!

We’re delighted to hear that you enjoyed our prime location and found our rooms comfortable and spacious. Our team works hard to provide friendly service, so it’s wonderful to know you felt well looked after.

We look forward to welcoming you back on your next trip to Brisbane!

Kind Regards,
Alexandra Clayton
Sales and Marketing Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2024

It’s a fantastic hotel in a great location, right in the heart of Brisbane CBD, and a short walk over the bridge to South Bank. Rooms are spacious, comfortable and clean and the staff are great. I always stay there when in Brisbane for work, highly recommended

Date of stay: October 2024
Trip type: Travelled on business
Review collected in partnership with Hyatt Hotels
Thank davidandrewb2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexandra Clayton, Other at Hyatt Regency Brisbane, responded to this reviewResponded 5 weeks ago

Dear davidandrewb2015,

Greetings from the Hyatt Regency Brisbane.

Thank you so much for your wonderful review!
We’re thrilled to hear that you enjoyed your stay and found our location, rooms, and staff to your liking. It’s great to know that you consider us your go-to hotel in Brisbane for work.

We can’t wait to welcome you back on your next visit!

Kind Regards,
Alexandra Clayton
Sales and Marketing Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2024

All of the staff were fantastic and met all of our needs. Room service breakfast was delicious. The room was clean and the bed was very comfortable. We had a beautiful view of Brisbane City and the river. A wonderful place to stay on our wedding night.

Date of stay: October 2024
Review collected in partnership with Hyatt Hotels
Thank Alana R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexandra Clayton, Other at Hyatt Regency Brisbane, responded to this reviewResponded 23 October 2024

Dear Alana R,

Greetings from Hyatt Regency Brisbane.

Thank you for choosing to celebrate your wedding night with us!
We’re delighted to hear that you enjoyed your stay and that our team made your experience special. It’s wonderful to know you loved the room service breakfast and the beautiful views of Brisbane City and the river.

Congratulations once again, and we hope to welcome you back for many more special occasions!

Best wishes,
Alexandra Clayton
Sales and Marketing Coordinator.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2024

Friendly, polite, helpful staff. The location is perfect, straight out onto the Queen Street Mall to public transport, shopping, food and entertainment. The restaurant food and breakfast were as expected great value. Highly recommend this to be high on the list of affordable accommodation in Brisbane.

Date of stay: October 2024
Review collected in partnership with Hyatt Hotels
Thank Tony W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexandra Clayton, Other at Hyatt Regency Brisbane, responded to this reviewResponded 22 October 2024

Dear Tony W,

Greetings from the Hyatt Regency Brisbane.

Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We're thrilled to hear that you had a great stay and enjoyed the friendly service, convenient location, and delicious meals. It’s wonderful to know that you found the value and accessibility of the area to be exactly what you needed.

We truly appreciate your recommendation and look forward to welcoming you back the next time you’re in Brisbane!

Kind Regards,
Alexandra Clayton.
Sales and Marketing Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2024 via mobile

Great service letting me check in early and giving a room upgrade. Had a great view. Room very clean, spacious and modern. Room service menu is really good. Staff friendly and helpful. Very central location with shops, restaurant and new Star casino within walking distance. Highly recommend.

Date of stay: October 2024
Trip type: Travelled solo
Thank RodKar2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexandra Clayton, Other at Hyatt Regency Brisbane, responded to this reviewResponded 16 October 2024

Dear RodKar2013,

Warm regards from Hyatt Regency Brisbane.

Thank you for sharing your thoughts about your recent visit with us.

I was thrilled to learn that you had an enjoyable and memorable stay. Your kind words about our property, especially concerning our customer service, cleanliness, comfort, and room service, have been greatly appreciated, and I would be happy to share your feedback with my team.

We eagerly anticipate the opportunity to welcome you back to Hyatt Regency Brisbane in the near future.

Best wishes,
Alexandra Clayton
Sales and Marketing Coordinator.

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