Stay there 4 nights from 8 to 12 Oct in the Wonderful Room. The build and interior works are great with the geometric graphics and bold colours. The service is excellent and vivid. Olivia from the concierge is the super star. Food & beverage I didn’t try coz there are tons of choices within walking distance. Location in CBD is fantastic except parking.
Room is spacious and well furnished. All the furniture and lights control setting is very user friendly. Staff at every stop including the GM welcoming guest at the breakfast restaurant are so energetic, warm and friendly. Olivia is the hero who gave great suggestion, friendly and homey tone and smile. She herself speaks the brand moral and make my stay so easy and enjoyable.
When everything comes to satisfaction, there are a few minor issues that could bring improvement.
1) I don’t understand the logic and execution of refilling amenities. I got make up remover wipes on the first night but not the following nights. I was given an ear plug after requesting the wipes by a note. I got one toothbrush kit for double occupancy. I got 2 soaps at a time.
2) usually there’s a floor towel. I thought the one hanging on bathtub is a floor towel so I placed it on floor. However it looks exactly the same as the other 4 towels on rack. Then I stop using it as I couldn’t imagine using same towel for floor and hair.
3) the small bin is divided into recycle and non-recycle. Eventually I can’t put trash in as it’s too small but can only trash everything in the toilet bin.
4) if I have to say the worst part is the shower and tub. The water pressure in the shower room is extremely low that water runs slowly and small. I can’t have a proper shower. The water at the bathtub is extremely strong that it splashes water all over the floor when you turned to the far end for warm water.
In general, it’s a 5-star great hotel. In consideration of how much you pay, you deserve the best that the hotel should do a little better.
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