The W is a beautiful hotel and really thoughtfully designed I think. The food was yummy and the staff were very helpful and friendly.
However, we were quite disappointed that on arrival, despite our prior request, there was no cot in our room for our baby. I mentioned this to concierge when he delivered our bags, he said he’d follow it up but nothing happened. I then called down to front desk to ask, and a cot then appeared. But my baby needed a nap when we arrived, not several hours later.
The room service options are alright but very limited. Compared to other places we have stayed, there were very few vegetarian options especially.
The shower head needs tightening and no amount of effort could get it to not fall on the floor. This was very annoying, would have been noticed when the room was cleaned before we arrived, and honestly we expected better for a hotel like this.
Finally, we stayed for two nights but nobody came to clean our room. Definitely we can live without having the room cleaned but when you’re paying for a nice hotel, isn’t that part of the service?
Overall a nice stay, but a little frustrating.

The Lex

It was ABSOLUTELY PHENOMENAL!!! Best meal we have had in a long time!!! My Mum had the BEST Birthday ever and we are so so grateful!!!! Thankyou so so much THE LEX!
We can't wait to tell all of our friends about it!!
Service was absolutely Awesome!!! HUGE SHOUT OUT TO LUCINDA (THE MANAGER), EDWAURDO our waiter and unfortunately I forgot her name but the lovely English lady who also served our table. Was a Spectacular evening overall and we are still talking about it!!
Thankyou so much THE LEX for making my Mum's birthday so so special!!!

Kindest regards

Jonny

We love our stay! We stayed 3 nights and were upgraded to the Marvelous suite. The room is very spacious. The design is very trendy and colorful! The pool is super clean, though the water is a bit cold. Receptionist is very friendly and helpful. We enjoy our stay so much. We will definitely come back in the future!