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Angel P
San Mateo, California

Perfect hotel with awesome staff!

Review of W Brisbane
5.0 of 5 bubblesReviewed 5 Aug 2024via mobile
We love our stay! We stayed 3 nights and were upgraded to the Marvelous suite. The room is very spacious. The design is very trendy and colorful! The pool is super clean, though the water is a bit cold. Receptionist is very friendly and helpful. We enjoy our stay so much. We will definitely come back in the future!
Date of stay: August 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haldon Philp, General Manager at W Brisbane, responded to this review
Responded 5 Aug 2024
Thank you so much for the fantastic review! We are so pleased to hear you had such a wonderful experience with us and we’re so excited to welcome you back on your next stay! Thank you again for all the kind words mentioned about our hotel and talent.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (662)
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Traveller rating
423
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8 - 13 of 662 reviews
Reviewed 4 August 2024

Not great for families. Found the staff cold and unfriendly. There to do the bare minimum. Booked a room with a young family but they still filled a “mini bar” (more like a small money-grabbing store, taking up a whole table) with shiny little alcohol bottles and “intimacy kits” of condoms and lubricant that are difficult to keep out of little ones hands, but they will charge you $50 to remove them. The pool was great but the room (over $1000 for 2 nights) was shabby - hole in the wall the size of my fist, broken led lighting, stained couch and linens, torn curtain and dirty used glassware. I let the GM know of these issues via email and got a template response.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RonGreys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haldon Philp, General Manager at W Brisbane, responded to this reviewResponded 6 August 2024

Thank you for your review Ron. We're delighted that you enjoyed our amazing pool at WET Deck. At W Brisbane, we strive to provide a personalised and luxurious stay for all our guests. I apologise that your recent stay did not meet these expectations. Your feedback regarding the cleanliness and maintenance of your room has been shared with our Style team for immediate follow-up. Our W Hotels personality is all about vibrant energy, bold design, and an elevated guest experience, which is reflected in our unique Mix Bar offerings. We understand how important it is for our guests to feel comfortable and well taken care of, and we're sorry that we fell short during your stay. If there is an opportunity to discuss your feedback further please reach out to us at w.brisbane@whotels.com and we will arrange a time to give you a call. Thank you again and we hope to connect soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2024

What a wonderful stay! The customer service was second to none! Nicholas checked me in and was wonderful, kind, warm and inviting, he went above and beyond. Being 6 months pregnant and having traveled since 4.30am to arrive he arranged an early check in of 11am which was phenomenal and so appreciated. Mike the hotel manager was super helpful when our room service food order was removed from the room while we were out and it was replaced promptly, he was outstanding to interact with. David who welcomed guests from their Ubers and farewelled guests was genuine, kind and professional. It’s the people that make any establishment wonderful and these three men deserve to be commended.

Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LindsayS4570JX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haldon Philp, General Manager at W Brisbane, responded to this reviewResponded 24 July 2024

Hi Lindsay, we’re so glad to hear that you had an amazing stay with us. Thank you so much for taking the time to share your positive experience and we will make sure to pass on your lovely comments to our talent. We hope to welcome you back again soon, perhaps in summer to soak in more of the glorious Queensland sunshine!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2024 via mobile

Absolute best breakfast buffet for gluten free I’ve ever had anywhere, absolute 10. Unreal good selection and tastes, wouldn’t stay anywhere else in brizzy next time. Bar food was good and room was what you expect at the W, Hugh remarks all around.

Date of stay: April 2024
Trip type: Travelled on business
Thank Cursive9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haldon Philp, General Manager at W Brisbane, responded to this reviewResponded 24 July 2024

Thanks for taking the time to leave us a review. We’re so pleased to read you enjoyed our hotel and buffet breakfast at The Lex! We very much hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2024

We visited for 5x nights from interstate. Having stayed at other W resorts and hotels internationally, I did have very high expectations overall. The hotel felt fresh and new, the location is great and easy to walk to the mall or across the bridge to the south bank precinct and there were plenty of eateries around the area. The room was well maintained, cleaned beautifully and well thought out. The bathroom was spacious and had great lighting. The room was quiet too - we didn’t hear a lot of noise at night or slamming doors either

The pool area was a tad underwhelming, there are only a few sun lounges/cabanas, limited sun due to the design and although heated, the pool seemed cold. Food and beverages were expensive but good quality. The gym is well appointed.

Date of stay: August 2023
Trip type: Travelled as a couple
Thank Jaaannneee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haldon Philp, General Manager at W Brisbane, responded to this reviewResponded 24 July 2024

Wow thank you so much for the outstanding review Joanne, your feedback has absolutely made our day! You certainly made the most of your stay with us experiencing all of our facilities and the incredible views of the Brissy River are a definite treat. We hope to welcome you back for another stay soon, hopefully for longer next time!

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Reviewed 2 June 2024 via mobile

Ground floor staff a bit unusually snobby considering their roles, but once you get up to reception the welcome is very nice. Quirky room with interesting decor, very comfortable sleep, amazing view.
Plenty of hot water, but wobbly uncomfortable tin bath.

Room tip: I enjoyed the view from the high floor.
Date of stay: June 2024
Trip type: Travelled as a couple
Thank Dadamanga_Tours
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haldon Philp, General Manager at W Brisbane, responded to this reviewResponded 4 June 2024

Hello thank you for taking the time to leave your feedback. We're thrilled that you enjoyed our hotel design and guestrooms. We sincerely apologize as clearly your expectations were not met during your stay and we are deeply disappointed as we strive to aim to provide the best services and offerings for all our guests. We hope to have the opportunity to welcome you back again in the future.

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