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All reviews double tree poolside restaurant a harbour view room room service mitchell street small balcony pool area coffee machine reception staff top end across the road wet season buffet breakfast checking in nice pool esplanade balconies
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Reviewed 27 August 2018

Our stay was marred by extremely poor service, and an uncomfortable bed. Our check in was easy and quick, but after our first night, we had a bad sleep due to the bed being too soft. We asked the duty manager if we could swap to two single beds in the hope of rectifying the problem. Kevin said he would ask the manager, and get back to us. We didn't hear back, so we called the front desk, which rang out twice. Nobody answered, or followed up on our query, even though we continued to receive texts asking us how our stay was going. On the final day of our stay, we returned to the room to find that it hadn't been serviced, so we had to call front desk to ask for fresh towels. That night we rang for room service, and the call took 25 minutes to be answered. Then we were asked to hold, the phone was put down and 10 minutes later another staff member randomly picked up. We were given a complimentary bottle of wine as an apology, but the experience has not been forgotten.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Aaron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinRogers, Owner at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded 31 August 2018

Dear Aaron S

Thank you for taking the time to complete a review on your recent visit to our hotel in Darwin

I am sorry to hear that the bed was not up to your expectations and will discuss this firther with the Front of House Manager why an alternative room or a move to our sister Hotel (Doubletree Esplanade) was not offered. Unfortunately I was unable to trace this issue on the Duty Managers reports and it is near impossible for us to trace your reservation using the Trip Advisor code names ie Aaron S.

I am glad to read that a complimentary bottle of wine was offered and acceptable as an apology from the team

regards

Martin Rogers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2018

Arrival service was top notch but from then it just went all down hill. The room was nice and clean but the mattress you wouldn't let your dog sleep on it. You could literally feel the springs cutting into your back and the mattress was soooo soft than very little turn created wave-like juggle. I had to actually even sleep on the floor one night because it was just so unbearable. Our room hasn't been made up the 3rd day and after calling the reception the guys hasn't been worried by that all. Well we weren't either at that point as we were exhausted and just asked for fresh towels which arrived about 30 mins later. The last night we ordered some room service and it was one big fail. 40 mins later order still hasn't arrived so we called the reception. It was ringing for almost 30 mins. Then someone pick up and put us on hold to "check on the order status", another 30 mins on hold then we got finally connected to someone who sorted it out and made the bottle of bubbles complimentary as an apology.

Room Tip: top floor is nice
  • Stayed: August 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank thebeardeddogwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinRogers, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded 29 August 2018

Dear the beardeddogwalker

Thank you for your review and comments. I am disappointed to hear about the issues you have raised on your review and hope that the bed was reported on your first night of arrival. The team should have offered your a room move and even a move into our sister hotel the Doubletree Esplanade (2 minutes walking distance). I have received the Duty Manager log with the team and unfortunately can not trace any requests and we are unable to identify your reservation via the trip advisor names sued

regards

Martin Rogers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2018 via mobile

Check in was a breeze , room was comfortable and large, good quality linen and the bed was extremely comfortable, was a bit noisey out on the balcony but I was staying in Darwin for New Years so you expect that. Breakfast Room service wasn’t great, took a long time to come and when it did the food was cold. But I was understanding seeing it was a very busy time to be staying. Staff were helpful and friendly and accommodated me extending my booking for two extra nights without having to change rooms Will stay again when next I’m in Darwin !

Stayed: December 2017, travelled solo
Thank V5477NOjessicaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinRogers, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded 29 August 2018

Dear V5444NO

Thank you for your kind review and comments

regards

Martin Rogers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2018

After spending just over 2 weeks touring Australia we spent our final 5 days in Darwin and chose this hotel for our stay due to its great location. We were checked in by Tarlia who was very helpful and nothing was too much trouble. We had a lovely large room on the 7th floor which over looked the ocean which had all the amenities you required, buffet breakfast had lots of choice and the pool area was nice and quiet. Walking distance to the bars and restaurants.The fish feeding at Doctors Cove is worth a look and a night time must is a visit to Mindil beach market (Thursday and Sunday nights only). We would recommend this hotel and would definitely stay again.

  • Stayed: August 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank kevin w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinRogers, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded 23 August 2018

Dear kevin w

many thanks for your kind comments and review

The Mindil Beach Market is very popular with people visiting Darwin. Not that far away from the hotel and can be very relaxing *unless you also like the shopping)

regards

Martin Rogers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018 via mobile

Look, I did my research before booking Doubletree 122. It’s always hard to know where tp book when you haven’t been somewhere before. I always find that when you spend too long looking for somewhere they all seem to just blend into one.
I really wanted to book next door Double Tree Esplanade - but somehow stuffed it up and booked DT 122.

The location is ideal! We stayed in a Warf View room it was stunning.
The rooms are just like every other hotel room, nothing stand out and the balcony is tiny, not big enough to sit on but big enough to enjoy the sunset standing.
The bed is comfy, the shower is great, the room is small, the mini-bar is EMPTY and I would say the cleanliness on this occasion of the room was a little grotty.

The food from the restaurant is like every hotel a little plasticy - chips were great, pita bread bought from woolies and so was the hommus! The pool is small and In the shade in the afternoon but pleasant enough. The service is so slow - order two drinks at a time as it’s easy 15 - 20 minutes wait after ordering, food even longer.

Staff were nice, their intention to do really well is there. Small touches like sending a text to see how your stay is but when requesting things like a toilet brush, a few things for the mini bar or a firm pillow they never arrive.

I would stay at the Doubletree 122 again - but I would not pay $250 a night again.

Stayed: August 2018, travelled as a couple
Thank Sophie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinRogers, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded 23 August 2018

Dear Sophie W

Many thanks for staying at our hotel during your visit to Darwin and completing a trip advisor review

regards

Martin Rogers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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