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gat0
Montreal, Canada

Good vacation

4.0 of 5 bubblesReviewed 31 May 2024
First time for us to this resort and it will not be our last . Have been 17 Times to a Riu resort . Is this the nicest we have been . No it was not . But the people at the resort made up for the beautiful week we stayed at the resort . Food plenty to choose from at the buffet for breakfast and lunch . Specialty Restaurants they have 3 no reservation needed Steak House Italian and Japanese always had a great dinner with with a nice glass of wine . Service at these restaurants one word amazing .Sports bar always had my early morning coffee at 6 am to bring to our room . To bad I forgot the name of the gentleman in the morning working there a nice person to talk with .Room was not a 5 star but it was all fine for us . When things where missing I just used the App for Riu and they would bring the things we asked for .Pools bars everything at the resort was very enjoyable for us . Only complaint I would have it's the locals who go to the resort for 1 day . When they return to their room at 3 or 4 am they really take pleasure of screaming and slamming the doors at 4 am not pleasant at all . Other then that I enjoyed everything about the resort
Date of stay: May 2024
Room Tip: We stayed in low season but didn't expect to see so many people specially on the weekend .
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Playa Blanca, responded to this review
Responded 4 weeks ago
Dear gat0,

Thank you very much for being our guest.

Our team will be very pleased to learn that all their efforts were appreciated, we are delighted to read your review. However, we would like to apologize for any discomfort.

We would like to welcome you again.

Caring Greetings,

Hotel Riu Playa Blanca
Online Reputation Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 13 May 2024

First experience out the United States and at a Resort and it was the best experience, definitely need to make this a vacations spot regularly

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with riu.com
Thank XKayD93
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Playa Blanca, responded to this reviewResponded 17 May 2024

Dear XKayD93,

We definitely have the best guests. Thank you very much for your kind feedback, also on behalf of our lovely staff.

It is very pleasing to read that you enjoyed your holiday.

We hope to see you again!

Kindest Greetings,

Hotel Riu Playa Blanca
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2024

Overall, it was a really nice hotel with good enough food! Some things to be aware of, however. It is very hot there, and we had issues with our A/C in our suite. Apparently, you cannot adjust the thermostat....it would go up but not down, on its own seemingly, and we had 2 sleepless nights. with temps going up to about 78 or 79 degrees at night. 2 different maintenance men tried to fix it, but it only cooled for a short time, so we had to change rooms. 21 c is about 70 F, and ours went up to about 25.5 c.

See Abel at the front desk for help. He was very patient and helpful. Beside problems with our A/C, Our first room tv only had Spanish channels and one English: Al Gezera! Abel got this changed out so we had at least 5 choices of stations. Even tho we weren't in our room that much, we like to keep up with the news. AND he helped us switch to another room with A/C.

One day we were gone most of the day on an excursion, and had to wait until almost 5 pm for towels so we could not shower as housekeeping took ALL of our towels, but left none!!!! Also keep in mind that the beverages in the fridge are only replenished EOD.
Including bottles of water, and I got the runaround trying to get more water.

Our biggest complaint is that there are vendors trying to sell horse back riding on the beach, and they were quite aggressive. They DID NOT CLEAN UP THE HORSE POOP!
SO watch your step, and sit on the right side of the beach to avoid the mess!!!!

All in all, we had a great time with our group of 28 friends....especially in the pool with the swim up bar.
Our favorite restaurant was the Steak house, but we also tried the Italian and Chinese. The latter 2 kept their doors open and it must have been 85 degrees in there, and the food was just ok. The buffet was acceptable, and at least cool. Nothing really outstanding about the buffet food, but not bad.

We have enjoyed many Riu's as my husband runs trips for our club all over the world, and this one was acceptable, but not great bc of factors mentioned.

Room tip: Do not adjust the thermostat....maintenance seems to be required if it gets too hot in your room. The bed was comfortable, but not if hot!
Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank T663WApatriciaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Playa Blanca, responded to this reviewResponded 16 May 2024

Dear T663WApatriciaw,

We are truly grateful for your stupendous ratings.

It is very pleasing to learn that overall you liked your experience and we look forward to welcoming you again soon.

Thank you very much.

Kind Regards,

Hotel Riu Playa Blanca
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2024

I have been to Riu Playa Blanca before this was my sixth trip; however, this will be my last. The food selection was limited and not appetizing. The 3 specialty restaurants first come first serve. Needless to say the first nigh influx of new guests all restaurants booked to capacity. There was no variety in the buffet same thing everyday. The hotel needs some maintenance draws stuck; fridge wasn't working. This resort does not meet the Riu standards.

Room tip: The pool vibe was nice. The drinks were ok. The bartenders very nice and cordial along with the other staff members. The food not good.
Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Resort306721
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Playa Blanca, responded to this reviewResponded 10 May 2024

Dear Resort306721,

Thank you for sharing your thoughts with regards to your recent stay.

In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes.

We are very sorry to learn that you were disappointed with some aspects of your experience.
We will do the follow up internally.

We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.

Best Regards,

Hotel Riu Playa Blanca
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2024

TRAVELLED WITH A GROUP OF 20..BEEN TO MANY RIU'S AND THIS IS THE FIRST ONE THAT I HAVE NEVER GOT INTO THE OCEAN. THE FIRST DAY WE WENT DOWN TO THE BEACH TO LOOK AROUND BUT HAD TO TURN BACK BACK BECAUSE OF ALL THE HORSE DROPPINGS.ANOTHER MEMBER OF OUR GROUP NOTICED JELLYFISH WASHED UP BECAUSE OF THE CURRENT.THE FOOD WAS OK IN THE BUFFET AND THE ROOMS WERE OK UNTIL I WAS LOCKED IN THE BATHROOM.LUCKILY MY WIFE WAS ABLE TO OPEN IN FROM THE OTHER SIDE.SPENT MOST OF THE WEEK BY THE POOL.MAKE SURE YOU HAVE SANDALS ON OR YOU WILL BURN YOUR FEET WALKING TO THE BAR.THERE IS NO ATM ON SITE AND THEY WILL NOT CHANGE YOU CANADIAN MONEY AT THE FRONT DESK.ALL IS ALL WE MADE THE BEST OF IT BUT I WOULD LIKE TO HAVE SPENT SOME TIME AT THE BEACH.

Room tip: NO BEACH UNLESS YOU WANT TO MANEUVER AROUND HORSE DROPPINGS
Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ron C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Playa Blanca, responded to this reviewResponded 26 April 2024

Dear Ron C,

Thank you for choosing once again RIU for your vacation, and reviewing your recent stay with us.

We are disappointed to hear that this time you did not enjoy the beach, which caused your holiday to be less enjoyable.

Certainly, we deeply regret to hear of the issue you experienced with the lock of your bathroom door. Maintenance is looking into this matter.

We really hope you give us another try and allow us the opportunity to better serve you and your family in the future.

Kind regards

Hotel Riu Playa Blanca
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2024

This place was great as with the other Riu resorts I have stayed at, very clean, amazing landscaping, beach was great. I have read some bad reviews of this place but I did not find anything not to my liking. I would stay there again in a minute.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with riu.com
Thank Scott B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Playa Blanca, responded to this reviewResponded 24 April 2024

Dear Scott B.,

It is wonderful to learn you had a fantastic time with us.

Your kind remarks are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.

We are very much looking forward to having you again in our hotel for another amazing experience.

Loving Regards, Scott!

Hotel Riu Playa Blanca
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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