Amazing refurbishment in the gym! Great bits of new kit! Personally feel though a few more mirrors could be added (if possible) on the wall behind the treadmills to allow for stretching without getting in the way of those using the bench’s.
Glad to see the timetable has been re-vamped. Nice to see Friday spin again! Looking forward to getting back to
Kettlebells too. Great motivational instructors! Will always recommend THL ☺️

I came here just before 5:20pm yesterday with a friend who is blind and was served by a receptionist who gave us average service.

I appreciate that prior to this I was told on the phone that the steam Room was closed. No apologies for the inconvenience of not having this facility was shown by staff. I appreciate it was not their fault but it did not cost anything to make guests aware. Even detailing this on the website might have been helpful.

The other big let down was the fact that the lockers are in a poor state and that locker keys had no band or wrist band around them. Not very practical if you have them in your pocket. Nowhere to put them accept by the bench side by Lifeguard while I swam.

Again no prior communication made by reception staff about this as to why. Water fountain broken by Sauna and only one working one by changing rooms.

It seems that regular guests have patience with this and keep coming to this centre but if this blips keep happening in this leisure centre when I visit with my disabled friend then we will be forced to go somewhere else permanently for our swim and sauna and steam room session. Lifeguards seem very off hand ish whenever you ask them to help you with something or guidance. If you don't like your job and people don't do the job likewise Reception staff.

It's not good enough. They need to be customers in people's work places themselves and experience what bad service treatment is like and then they will realise what it feels like.

Renovation of the reception area is the only positive guests like me and my friend could take away from our visit yesterday but otherwise worst Leisure Centre hands down for timely communication, courteousy and for a quality skill in ignorance. Keep that up and you'll soon see a decline in customers and revenue.