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Brett H

Food was awesome. Very kid friendly. Great morale with staff all around

5.0 of 5 bubblesReviewed 3 weeks ago
Went there for one week with my wife and two kids with a 5 day overlap with our friends and their kids
Highly recommend the upgrade to platinum club. Comes with multiple extra amenities including a self serve bar in every lobby (great for baileys in the coffee, and beer/pop/water for your room) delicious snacks like fresh sandwiches, and pastries. And best of all a butler service every day!
We were assigned with Leo and Orlando. These guys are on point with everything from stocking your fridge any time to setting you up with transportation to attractions, etc. Two thumbs up for these guys. Very hard working and respectful.
All in all, this place is a dream. It’s the first resort we’ve been where the pool is busy yet the workers make sure the chair hold rule is implemented so there’s always an option to move to shade.
The group of us all agree…this place is highly recommended! Can’t wait to go back. And a shout out to Orlando and Leo especially. Thanks for everything boys!
Date of stay: January 2025
Trip type: Travelled with family
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Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review
Responded 3 weeks ago
Dear Bret

We are very pleased to read your kind comments and to know that your visit resulted in a pleasant experience with your family. At Hotel Marina El Cid we will always be ready to welcome you and make this your home in the Mexican Caribbean.

Best regards.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 weeks ago

Had an amazing vacation at Hotel marina El Cid!! 10/10 would definetly come back again.
The food and customer service from all the workers was excellent. We loved Koho restaurant the best!! Another amazing thing about this Resort is the butler service. Our butlers names were Samuel, Alex and Erik and they were all amazing. Whether you need help getting around the resort or just have questions, they are quick to respond and help you out. It was my girlfreinds birthday and our butler Samuel even took the extra step to decorate our room and leave a cake for her which we appreciated alot. So thank you and I recommend this resort to everyone!!

Date of stay: January 2025
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mckinley K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you for sharing your comments on this site and your recognition to our service and facilities. It is great to read that you found the relaxation and comfort you were looking for during your stay at Hotel Marina El Cid and that you received a satisfactory level of service, for us, that is what you and all our guests deserve.

This is your home and we hope to have the pleasure to serve you again anytime soon.

Cordially,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We just returned from our week stay at Marina El Cid. We had a wonderful time. The resort is awesome and always has some sort of entertainment going on. This was our first time at an all inclusive resort and we had many food and drink options available at any time. Our butler Luis and his team with Alma and Abraham were there to help out with all accommodations and answered any questions we had came up. They even surprised us and decorated our room for our 10 year anniversary. This meant so much and we really appreciated it. Thank you!

Room tip: Lots of pools, lots of food options, lots of entertainment and shows. Many nearby excursions with help getting them set up.
Date of stay: January 2025
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PJ C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you for sharing your comments on this site and your recognition to our service and facilities. It is great to read that you found the relaxation and comfort you were looking for during your stay at Hotel Marina El Cid and that you received a satisfactory level of service, for us, that is what you and all our guests deserve.

This is your home and we hope to have the pleasure to serve you again anytime soon.

Cordially,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Excellent vacation! Wonderful accommodations, friendly staff, evening entertainment, amenities, restaurants, pools, spa, and great butler service. We will definitely be returning!

Date of stay: December 2024
Review collected in partnership with this hotel
Thank MorningtonRose1905
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 4 weeks ago

Dear Rose,

We feel proud and rewarded to read your comments, and find out that your recent stay at Hotel Marina El Cid was satisfactory, and it became a wonderful experience for you and your family. Thank you for your words and your preference.
Looking forward to see you again very soon.

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Hotel Marina El CID was Wonderful! We were a group of 8. The grounds & lush Gardens are beautiful. The pools were a bit chilly, but the hot tubs were awesome. We ate at Kobo, La Marina seafood, the Italian, & the French. They were ALL so wonderful. It’s hard to pick my favorite, but I absolutely loved the seafood soup that was served in a bread bowl at the Italian. We ordered one extra entrée at La Marina because we all shared the delicious Panko shrimp. Friendly staff all around, the bartender (Lisa?) at the swing bar right before you head to the marina area made the best dirty monkeys with real bananas, so delish! You don’t tire of being there because you can use all of the properties, we watched a football game on one of the two rooftop bars over at Ventus Ha & The bartender brought us shot after shot after shot. We finally said no Mas, but it sure was fun.

Room tip: Really explore, don’t go to the same spot every day, there are so many fun areas to hang out!
Date of stay: January 2025
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kelly C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 4 weeks ago

Dear guest,

Our goal is to deliver an experience that can be remembered as an unforgettable time along with your family. We feel expremely satisfied to read that we have been succesful once again with you and your family. Thank you for your kind words and recognition.

Warm regards

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Reviewed 4 weeks ago

We had a fantastic time. We shared our week with my mother. It was her first opportunity to visit El Cid. It was so much fun to share the restaurants, pools, shows and the spa with her. With such a beautiful location and great service and also sharing it with family, our vacation was very memorable.

Date of stay: December 2024
Review collected in partnership with this hotel
Thank Kristen M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you very much for your kind words and for your recommendation. Your comments make us feel committed to continue providing great service and continue to improve every detail to maintain the quality and service that characterizes El Cid.


Warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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