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The rooms and pillows were very comfortable, our butlers Noah and Omar were personable and did an amazing job to make sure we were well taken care of. We had a great time by the pools and the food was excellent. Our lobster dinner at the Italian restaurant was amazing.
Dear Debbie,
Thank you for sharing your comments on this site and your recognition to our service and facilities. It is great to read that you found the relaxation and comfort you were looking for during your stay at Hotel Marina El Cid and that you received a satisfactory level of service, for us, that is what you and all our guests deserve.
This is your home and we hope to have the pleasure to serve you again anytime soon.
Cordially,
This was our 4th time staying here. This resort is amazing. Gerson and Allan our butlers were super helpful with anything we needed. Abraham in the rooftop bar served some great drinks. Food was amazing. Staff were all pleasant and thankful that we were here. Definitely coming back.
Dear guests,
We are very pleased to receive your comments and read that your visit to Hotel Marina El Cid resulted in a positively unforgettable experience for the whole family. We sincerely hope to have the honor of serving you again in this, your home.
Best regards.
This place is phenomenal from the time you arrive until you leave...the staff are amazing, the food is 5star and the resort and amenities are wonerful!
Dear guest,
We sincerely appreciate your time to post your comments about our service and facilities as well as your preference. We are commited with your satisfaction and work everyday in offering the best service for the best possible experience for you and your family.
This is your house and we hope to see you again soon.
Greetings,
Relaxing and peaceful vacation. Staff is pleasant and accommodating. We love the Ventus pool, it is a great place to soak up the sun and read your book. After a day in the sun we like the flexibility of the buffet or room service at supper time. We usually go for 1 week in October/November and 2 weeks in February.
Dear guest,
Thank you so much for your words and for your recognition. We sincerely appreciate your visit and your preference, and we hope to have the pleasure to serve you anytime soon.
Cordially,
We have never stayed at a resort before so I have no others to compare it to, however we are regular cruisers on celebrity cruise lines which Is higher end and amazing, that being said EL Cid is amazing!! The checkin was a bit of a long wait but we were greeted with a choice of drinks from the bar. The food was great here, The rooms were big and very clean!! We enjoyed everything we ate, The reservations for restaurants were not easy to get, that was a bummer. We were able to eat in the French restaurant but that was all. The French restaurant was very very upscale and food was amazing and service was impeccable!! The pools were so big here that they were never crowded and always plenty of lounging chairs. Plenty of places around all the pools to get drinks or wait for a waiter to come by and bring you a drink. This place is so big we didn’t even make it over to the 3rd resort you have access too, to see those pools. You have access to 3 resorts at EL Cid and it’s such s big place!! The grounds of this place are so beautiful, so clean, there are ponds that have turtles, fish, lizards and alligators, (alligators are fenced in) they were so neat to watch.
The one thing that Would make me decide to go to another place would be the beach. This place does not have great access to beach. It had barriers set up to stop waves and was not clear water. I have my own snorkel gear and wanted to do snorkeling from the beach on my own but that wasn’t happening. To get snorkeling in, did book a snorkel tour.
If you like to just stay around pools however, the pools at this place certainly make up for the lack of beach cause they are absolutely beautiful pools and massive!!
I would definitely come back to this place because it was an excellent experience!!
Dear guest,
It is fantastic to read that you had an amazing time during your stay with us, enjoying our activities as well as the service and facilities. It would be great to have the pleasure to serve you and your family again in a near future.
Warm regards
