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rsst000

This place was Gorgeous and Amazing!!!

5.0 of 5 bubblesReviewed 4 weeks ago
We have never stayed at a resort before so I have no others to compare it to, however we are regular cruisers on celebrity cruise lines which Is higher end and amazing, that being said EL Cid is amazing!! The checkin was a bit of a long wait but we were greeted with a choice of drinks from the bar. The food was great here, The rooms were big and very clean!! We enjoyed everything we ate, The reservations for restaurants were not easy to get, that was a bummer. We were able to eat in the French restaurant but that was all. The French restaurant was very very upscale and food was amazing and service was impeccable!! The pools were so big here that they were never crowded and always plenty of lounging chairs. Plenty of places around all the pools to get drinks or wait for a waiter to come by and bring you a drink. This place is so big we didn’t even make it over to the 3rd resort you have access too, to see those pools. You have access to 3 resorts at EL Cid and it’s such s big place!! The grounds of this place are so beautiful, so clean, there are ponds that have turtles, fish, lizards and alligators, (alligators are fenced in) they were so neat to watch.
The one thing that Would make me decide to go to another place would be the beach. This place does not have great access to beach. It had barriers set up to stop waves and was not clear water. I have my own snorkel gear and wanted to do snorkeling from the beach on my own but that wasn’t happening. To get snorkeling in, did book a snorkel tour.
If you like to just stay around pools however, the pools at this place certainly make up for the lack of beach cause they are absolutely beautiful pools and massive!!
I would definitely come back to this place because it was an excellent experience!!
Date of stay: October 2024
Room Tip: The beach was not a great beach for swimming much or snorkeling. The pools make up for the lack...
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review
Responded 3 weeks ago
Dear guest,

It is fantastic to read that you had an amazing time during your stay with us, enjoying our activities as well as the service and facilities. It would be great to have the pleasure to serve you and your family again in a near future.

Warm regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 weeks ago

This is our third visit to the Hotel Marina El Cid Spa and Beach Resort. We thoroughly enjoyed our month-long stay. The facilities (suites, restaurants, bars, entertainment venues, and pools were impeccably maintained. Moreover, the food and beverage service did not disappoint.

Best of all was the hospitality of the staff. We would like to single out our two butlers, Are and Manual. They were always friendly and attentive to our needs. They proactively made dinner reservations and recommended activities based on our expressed and regularly checked in on us.

We availed ourselves of the nightly entertainment especially the production shows. We really enjoyed evenings spent listening to Claudia, one of the vocalists who performed at various lounges and bars during the week. She sang songs from a wide range of musical genres and inspired the audience to sing and dance.

We are looking forward to returning to El Cid in January when the weather will be perfect!

Room tip: You may content with hot and rainy weather during the low season but there are fewer guests to compete for places to sit
Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank William H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you for sharing your comments on this site and your recognition to our service and facilities. It is great to read that you found the relaxation and comfort you were looking for during your stay at Hotel Marina El Cid and that you received a satisfactory level of service, for us, that is what you and all our guests deserve.

This is your home and we hope to have the pleasure to serve you again anytime soon.

Cordially,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Had an amazing stay , excellent service from each of the staff members, food was delicious, rooms were well appointed, the grounds and landscaping were beautiful can't wait until our next visit would highly recommend felt very safe and secure the entirety of our stay !!!

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Michael H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you for sharing your comments on this site. It is great to read that you found the relaxation and comfort you were looking for during your stay at Hotel Marina El Cid.

This is your home and we hope to have the pleasure to serve you again anytime soon.

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2024

We desperately needed a week to relax & unwind. No tours or major acrtivites, just relaxed at the pool & shore, and played my mandolin on the balcony. And, ate real well!

Date of stay: October 2024
Review collected in partnership with this hotel
1  Thank eddiehome25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you so much for your words and for your recognition. We sincerely appreciate your visit and your preference, and we hope to have the pleasure to serve you anytime soon.

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2024

Rain for the first three days we were. Heavy rain and high winds. Our room flooded the first night. Water came thru the door that wasn’t water tight. Hotel offered to move us to another room. My wife was having none of that. “The view is to beautiful.” Restaurants mostly buffet with average food. Tried to make reservations for the specialty restaurant. No luck all full. You could get a reservation at 930pm. Pools were great and so were the hot tubs. Wait staff at the pools very attentive and friendly. Didn’t get our room clean for three days. They did mop it after it flooded the first night. The beach is poor. They have put cement wave breaks in the water that make it very dangerous to swim in the water. The adjacent beach to the north of the resort was covered with large rocks. The beach is basically unusable. Royal Solaris Cancun next time.

Room tip: The are a lot of all inclusive resorts in the Cancun area. My wife chose this one because it was offered by Costco. I would pass on this one
Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JohnStephani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 October 2024

Had an excellent time and had excellent service. It wasn’t crowded this time of year so there’s no issue finding a good chair on the beach or pool. So many pools depending on what you prefer. Lots of food options for all the meals. We did a bike ride into the local town that was no extra cost. There’s also kayaks and paddle boards free to use. Our butlers for our building were so accommodating and arranged reservations for each night. We did 1 excursion to Tulum and a cenote and we felt safe and had great service. We also renewed our wedding vows on the beach and it was beautiful. There was an evening show each night that the whole family could enjoy. We had kids 19, 16, and 12. The spa was a wonderful experience. We didn’t use the platinum alcohol package as much as we thought. It was a little inconvenient to find a platinum bar.

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Coastal31977191118
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 23 October 2024

Dear guest,

Thank you so much for choosing Hotel Marina El Cid/ Ventus at Marina El Cid as your destination again for your vacation, we are happy and proud to read that your experience was fantastic and that you have great memories of this very special time!

It would be fantastic to see you again very soon!

Cordially,

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