Rain for the first three days we were. Heavy rain and high winds. Our room flooded the first night. Water came thru the door that wasn’t water tight. Hotel offered to move us to another room. My wife was having none of that. “The view is to beautiful.” Restaurants mostly buffet with average food. Tried to make reservations for the specialty restaurant. No luck all full. You could get a reservation at 930pm. Pools were great and so were the hot tubs. Wait staff at the pools very attentive and friendly. Didn’t get our room clean for three days. They did mop it after it flooded the first night. The beach is poor. They have put cement wave breaks in the water that make it very dangerous to swim in the water. The adjacent beach to the north of the resort was covered with large rocks. The beach is basically unusable. Royal Solaris Cancun next time.

Had an excellent time and had excellent service. It wasn’t crowded this time of year so there’s no issue finding a good chair on the beach or pool. So many pools depending on what you prefer. Lots of food options for all the meals. We did a bike ride into the local town that was no extra cost. There’s also kayaks and paddle boards free to use. Our butlers for our building were so accommodating and arranged reservations for each night. We did 1 excursion to Tulum and a cenote and we felt safe and had great service. We also renewed our wedding vows on the beach and it was beautiful. There was an evening show each night that the whole family could enjoy. We had kids 19, 16, and 12. The spa was a wonderful experience. We didn’t use the platinum alcohol package as much as we thought. It was a little inconvenient to find a platinum bar.

This is a great resort. From the moment we arrived and met Juan we were amazed at how friendly and helpful everyone was. Our butlers, Erik and Alejandro were amazing as were the great personnel at the lobby bar, especially Carlos, Noe, and Lemuel. Gilberto and Angel kept our drinks flowing at the main pool everyday! We highly recommend this resort!!