Had an excellent time and had excellent service. It wasn’t crowded this time of year so there’s no issue finding a good chair on the beach or pool. So many pools depending on what you prefer. Lots of food options for all the meals. We did a bike ride into the local town that was no extra cost. There’s also kayaks and paddle boards free to use. Our butlers for our building were so accommodating and arranged reservations for each night. We did 1 excursion to Tulum and a cenote and we felt safe and had great service. We also renewed our wedding vows on the beach and it was beautiful. There was an evening show each night that the whole family could enjoy. We had kids 19, 16, and 12. The spa was a wonderful experience. We didn’t use the platinum alcohol package as much as we thought. It was a little inconvenient to find a platinum bar.

This is a great resort. From the moment we arrived and met Juan we were amazed at how friendly and helpful everyone was. Our butlers, Erik and Alejandro were amazing as were the great personnel at the lobby bar, especially Carlos, Noe, and Lemuel. Gilberto and Angel kept our drinks flowing at the main pool everyday! We highly recommend this resort!!

Our vacation was as expected, great in every way! From arrival til departure we were happy with food, activities, employees, our rooms,, landscaping , the total experience! We had two fine butlers, Alejandro and Eric. They took good care of us the entire time. Waiter Jason was super taking care of us