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This is a great resort. From the moment we arrived and met Juan we were amazed at how friendly and helpful everyone was. Our butlers, Erik and Alejandro were amazing as were the great personnel at the lobby bar, especially Carlos, Noe, and Lemuel. Gilberto and Angel kept our drinks flowing at the main pool everyday! We highly recommend this resort!!
Dear guest,
Wishing you an excellent week, we greet you from the Mexican Caribbean and we sincerely appreciate your kind comments about our facilities and services. It will be a pleasure for us to serve you in the near future.
Kind regards!
Our vacation was as expected, great in every way! From arrival til departure we were happy with food, activities, employees, our rooms,, landscaping , the total experience! We had two fine butlers, Alejandro and Eric. They took good care of us the entire time. Waiter Jason was super taking care of us
Dear guest,
We feel proud and rewarded to read your comments, and find out that your recent stay at Hotel Marina El Cid was satisfactory, and it became a wonderful experience for you and your family. Thank you for your words and your preference.
Looking forward to see you again very soon.
Cordially,
Great time and experience. The family really enjoyed our week. We will definitely make a return, hopefully sooner than later
Dear guest,
Our goal is to deliver an experience that can be remembered as an unforgettable time along with your family. We feel expremely satisfied to read that we have been succesful once again with you and your family. Thank you for your kind words and recognition.
Warm regards
I am a Travel Agent and this is a resort that I recommend to my clients that need something budget friendly. I decided to join one of my client's here for their wedding and was glad I did! Let me start off by saying that the resort is very clean and has a lot of staff...but most of the customer service team is focused on the "Platnium" guests. With that being said...if you can spend a little more, definitely upgrade so you can be a priority.
I stood at the Ventus Ha resort which is right across the street and is their newest addition. Very modern, great bartender at the Waves Bar (Manuel or Mario was his name) that makes a killer Paloma or cocktail. This section of the resort has a great roof top infinity pool and a little quieter...so if you have young kids, stay at the Ventus or Hotel Marina property..that's where the action is at.
As far as the Wedding Department..I am beyond grateful for people like Guadalupe and Pedro! They did everything in their power (bad weather) to make my clients wedding Memorable. Their constant communication, attention to detail and positive attitudes speaks volumes about their professionalism. I will say that their office is so hidden and hard to find... the resort really needs to invest in giving this amazing team a formal office.
Dear guests,
We are very pleased to receive your comments and read that your visit to Hotel Marina El Cid resulted in a positively unforgettable experience for the whole family. We sincerely hope to have the honor of serving you again in this, your home.
Best regards.
We love this resort! We return every year and are never disappointed. There is something for everyone here of all ages. There are many different pools and restaurants and bars. The staff throughout the resort are wonderful. Each year there are new developments and new things to love about the resort.
This year, I discovered the sushi bar where the delightful Esther and I communicated in Spanglish and she made me, salmon and avocado California rolls – absolutely delicious
Our friends Vicky Z and Sara G , (the chief concierge) made sure everything was perfect for our rooms for all our family Mary, Camilla and All the concierge staff and our Butler, Omar, made sure that all our day-to-day needs were taken care of. Always with a smile no matter how many times I called during a day
At the spa Viry once again provided excellent massage treatments. I have massages all over the world and she is one of the best I have ever experienced
we received excellent service in all of the restaurants so many service whose name I do not remember but Cynthia deserves particular mention as she remembers our drink preferences, and my allergies from two years ago, quite extraordinary
Simply put this is one of my absolute favourite resorts anywhere in the world highly recommended
Dear guest,
Thank you so much for your words and for your recognition. We sincerely appreciate your visit and your preference, and we hope to have the pleasure to serve you anytime soon.
Cordially,
