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drqigong
Leamington, Canada

One of my favourite resorts in the world – highly recommended

5.0 of 5 bubblesReviewed 2 weeks agovia mobile
We love this resort! We return every year and are never disappointed. There is something for everyone here of all ages. There are many different pools and restaurants and bars. The staff throughout the resort are wonderful. Each year there are new developments and new things to love about the resort.
This year, I discovered the sushi bar where the delightful Esther and I communicated in Spanglish and she made me, salmon and avocado California rolls – absolutely delicious

Our friends Vicky Z and Sara G , (the chief concierge) made sure everything was perfect for our rooms for all our family Mary, Camilla and All the concierge staff and our Butler, Omar, made sure that all our day-to-day needs were taken care of. Always with a smile no matter how many times I called during a day

At the spa Viry once again provided excellent massage treatments. I have massages all over the world and she is one of the best I have ever experienced
we received excellent service in all of the restaurants so many service whose name I do not remember but Cynthia deserves particular mention as she remembers our drink preferences, and my allergies from two years ago, quite extraordinary

Simply put this is one of my absolute favourite resorts anywhere in the world highly recommended
Date of stay: October 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review
Responded 2 weeks ago
Dear guest,

Thank you so much for your words and for your recognition. We sincerely appreciate your visit and your preference, and we hope to have the pleasure to serve you anytime soon.

Cordially,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 weeks ago

Always a wonderful time here. Special thanks to Celso, for a very relaxing massage, Alba, who gave the absolute best customer service I’ve received during my pedicure, and Rico Rodriguez and Pedro Louis at kobo for any amazing time. Rico made my son’s first time here a real treat.

Date of stay: October 2024
Trip type: Travelled with family
1  Thank Kattie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 2 weeks ago

Dear guest,

Thank you so much for your words and for your recognition. We sincerely appreciate your visit and your preference, and we hope to have the pleasure to serve you anytime soon.

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Good food, nice outdoor facilities. The rooms need paint and maintenance on A/C . Not terrible but needs updating. The biggest problem is being ripped off excessively at any of the shops in the resort. It doesn't matter how good a resort is if you feel you have spent hard earned money only to be taken advantage of.

Date of stay: September 2024
Review collected in partnership with this hotel
1  Thank bezaireron2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 weeks ago

Dear guest,

First of all, thank you for sharing your experience here, and for your recognition to the quality of our food and facilities; on the other hand, we sincerely regret that we were not able to fulfill your expectations, and we will take your comments in consideration to make improvements and offer a better service.

Thank you!

Sincerely,

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Reviewed 3 weeks ago

The room was very nice with a balcony view of the ocean. We paid $1,400 for all inclusive which gave us access to 7 restaurants. Unfortunately, we were only able to dine at 5. I had the worst meal possible at the seafood restaurant near the marina. The fish was very tough. We kept running put of coffee and water. Had to repeatedly call for service. Room service was nice, but they never picked up our tray after calling them to pick it up. The maid service was friendly and excellent. The pools were beautiful and well kept. I did like the ability to go to the El Cid Ventus and Ventus HA. There were carts available to take us everywhere, which is good because I am elderly with limited mobility. We stayed during Hurricane Helene and were locked down in our room for one day. They covered balcony doors with a storm shutters. I felt safe. I doubt I will return to this resort.

Room tip: The pools get crowded early
Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank am89074
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 weeks ago

Dear guest,

I would like to start by thanking you for your recent stay t our resort.

To El Cid Resorts and the rest of our destinations, it is of utmost importance to create the best vacation experience and offer the highest level of service to all our guests.
Receive your review makes us feel very honored since we can identify on these positive remarks that our resort is achieving our mission, your complete satisfaction.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Manuel Diaz & Are Mendez helped make our family trip one we will never forget! They were super helpful during our entire stay. My family and I greatly appreciate them for their hard work and for making our family trip go so smooth. Thank you so much!

Date of stay: September 2024
Trip type: Travelled with family
2  Thank Shay K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you so much for choosing Hotel Marina El Cid/ Ventus at Marina El Cid as your destination again for your vacation, we are happy and proud to read that your experience was fantastic and that you have great memories of this very special time!

It would be fantastic to see you again very soon!

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

As usual El Cid provided a nice fun, relaxing getaway.
Positives:
Pools
Overall beauty of resort
Food
Service(special shout out to both butlers Manuel Diaz and Are Mendez)
Concierge(Richard)

Negatives:
Check in process took way to long
Some of bars would run out of different liquors
Wish the beaches were nicer.

One other comment, we arrived on Friday less than 2 days after storm/Hurricane Helene hit resort and there were virtually no signs that it had been hit, resort was completely picked up.

Definitely recommend EL Cid for your vacation getaways, place is beautiful and very spread out so you never feel crowded, very relaxing.

Room tip: Place is very relaxing, if looking for a wild party scene, this is not the place.
Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chris K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you so much for choosing Hotel Marina El Cid/ Ventus at Marina El Cid as your destination for your vacation, we are happy and proud to read that your experience was fantastic and that you have great memories of this very special time!

It would be fantastic to see you again very soon!

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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