We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
am89074
Henderson, Nevada

Great room with good view of ocean

3.0 of 5 bubblesReviewed 7 Oct 2024
The room was very nice with a balcony view of the ocean. We paid $1,400 for all inclusive which gave us access to 7 restaurants. Unfortunately, we were only able to dine at 5. I had the worst meal possible at the seafood restaurant near the marina. The fish was very tough. We kept running put of coffee and water. Had to repeatedly call for service. Room service was nice, but they never picked up our tray after calling them to pick it up. The maid service was friendly and excellent. The pools were beautiful and well kept. I did like the ability to go to the El Cid Ventus and Ventus HA. There were carts available to take us everywhere, which is good because I am elderly with limited mobility. We stayed during Hurricane Helene and were locked down in our room for one day. They covered balcony doors with a storm shutters. I felt safe. I doubt I will return to this resort.
Date of stay: September 2024
Room Tip: The pools get crowded early
Trip type: Travelled with friends
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review
Responded 8 Oct 2024
Dear guest,

I would like to start by thanking you for your recent stay t our resort.

To El Cid Resorts and the rest of our destinations, it is of utmost importance to create the best vacation experience and offer the highest level of service to all our guests.
Receive your review makes us feel very honored since we can identify on these positive remarks that our resort is achieving our mission, your complete satisfaction.

Sincerely,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    $618
  • travelup.com
9.3 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
Get rewarded with One Key
  • Official Site
  • ZenHotels.com
    $782
  • Algotels
5.6 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
Enroll free for lower prices
  • Hotels.com
  • Expedia.com
    $668
  • Algotels
4.7 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
Get rewarded with One Key
  • Priceline
  • Autograph
    $1,773
  • Booking.com
12.7 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
Enroll free for lower prices
  • Hotels.com
  • Expedia.com
    $691
  • Algotels
0.7 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
Get rewarded with One Key
  • travelup.com
  • Official website
    $374
  • Booking.com
6.0 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
Enroll free for lower prices
  • Hyatt.com
  • Expedia.com
    $1,134
  • Hotels.com
7.4 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
Spacious and comfortable rooms with amazing views
Get rewarded with One Key
  • Algotels
  • Expedia.com
    $429
  • Booking.com
2.7 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Pool
View more hotels in Puerto Morelos
Reviews (10,365)
Filter reviews
10,365 results
Traveller rating
5,483
3,057
1,091
401
333
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
5,483
3,057
1,091
401
333
Show reviews that mention
All reviews platinum club murphy bed cliff jump infinity pool time share platinum service convention center bedroom suite kids club seafood restaurant per device family vacation main pool fire show main buffet swim up bar vacation club
Selected filters
Filter
Updating list...
62 - 67 of 10,365 reviews
Reviewed 8 October 2024

Manuel Diaz & Are Mendez helped make our family trip one we will never forget! They were super helpful during our entire stay. My family and I greatly appreciate them for their hard work and for making our family trip go so smooth. Thank you so much!

Date of stay: September 2024
Trip type: Travelled with family
2  Thank Shay K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 9 October 2024

Dear guest,

Thank you so much for choosing Hotel Marina El Cid/ Ventus at Marina El Cid as your destination again for your vacation, we are happy and proud to read that your experience was fantastic and that you have great memories of this very special time!

It would be fantastic to see you again very soon!

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2024

As usual El Cid provided a nice fun, relaxing getaway.
Positives:
Pools
Overall beauty of resort
Food
Service(special shout out to both butlers Manuel Diaz and Are Mendez)
Concierge(Richard)

Negatives:
Check in process took way to long
Some of bars would run out of different liquors
Wish the beaches were nicer.

One other comment, we arrived on Friday less than 2 days after storm/Hurricane Helene hit resort and there were virtually no signs that it had been hit, resort was completely picked up.

Definitely recommend EL Cid for your vacation getaways, place is beautiful and very spread out so you never feel crowded, very relaxing.

Room tip: Place is very relaxing, if looking for a wild party scene, this is not the place.
Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chris K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 9 October 2024

Dear guest,

Thank you so much for choosing Hotel Marina El Cid/ Ventus at Marina El Cid as your destination for your vacation, we are happy and proud to read that your experience was fantastic and that you have great memories of this very special time!

It would be fantastic to see you again very soon!

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2024

El Cid Marina is the place to be! Great food, service and activities. Great for family trips and friends. The massages were so good. I received excellent service from my Butlers, Are and Mendez and Manuel Diaz. 10/10 and I’m going again in the spring!

Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Alana C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 9 October 2024

Dear guest,

Our goal is to deliver an experience that can be remembered as an unforgettable time along with your family. We feel expremely satisfied to read that we have been succesful once again with you and your family. Thank you for your kind words and recognition.

Warm regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2024

We love El Cid. We have been there around 8 times and going back in March with o ur kids and grand children.

Date of stay: September 2024
Review collected in partnership with this hotel
Thank tonikellerhuis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 October 2024

Dear guest,

It is fantastic to read that you had an amazing time during your stay with us, enjoying our activities as well as the service and facilities. It would be great to have the pleasure to serve you and your family again in a near future.

Warm regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2024

Great place for couples or family, my only regret is for not being able to find this place sooner. We will be coming back every six months.

Date of stay: September 2024
Review collected in partnership with this hotel
1  Thank alvaropsn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 October 2024

Dear Alvaro,

We are very pleased to receive your comments and read that your visit to Hotel Marina El Cid resulted in a positively unforgettable experience for the whole family. We sincerely hope to have the honor of serving you again in this, your home.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews