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Shay K

Great Customer Service!

5.0 of 5 bubblesReviewed 7 Oct 2024
Manuel Diaz & Are Mendez helped make our family trip one we will never forget! They were super helpful during our entire stay. My family and I greatly appreciate them for their hard work and for making our family trip go so smooth. Thank you so much!
Date of stay: September 2024
Trip type: Travelled with family
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Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review
Responded 8 Oct 2024
Dear guest,

Thank you so much for choosing Hotel Marina El Cid/ Ventus at Marina El Cid as your destination again for your vacation, we are happy and proud to read that your experience was fantastic and that you have great memories of this very special time!

It would be fantastic to see you again very soon!

Cordially,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (10,357)
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Reviewed 7 October 2024

As usual El Cid provided a nice fun, relaxing getaway.
Positives:
Pools
Overall beauty of resort
Food
Service(special shout out to both butlers Manuel Diaz and Are Mendez)
Concierge(Richard)

Negatives:
Check in process took way to long
Some of bars would run out of different liquors
Wish the beaches were nicer.

One other comment, we arrived on Friday less than 2 days after storm/Hurricane Helene hit resort and there were virtually no signs that it had been hit, resort was completely picked up.

Definitely recommend EL Cid for your vacation getaways, place is beautiful and very spread out so you never feel crowded, very relaxing.

Room tip: Place is very relaxing, if looking for a wild party scene, this is not the place.
Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chris K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 9 October 2024

Dear guest,

Thank you so much for choosing Hotel Marina El Cid/ Ventus at Marina El Cid as your destination for your vacation, we are happy and proud to read that your experience was fantastic and that you have great memories of this very special time!

It would be fantastic to see you again very soon!

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2024

El Cid Marina is the place to be! Great food, service and activities. Great for family trips and friends. The massages were so good. I received excellent service from my Butlers, Are and Mendez and Manuel Diaz. 10/10 and I’m going again in the spring!

Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Alana C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 9 October 2024

Dear guest,

Our goal is to deliver an experience that can be remembered as an unforgettable time along with your family. We feel expremely satisfied to read that we have been succesful once again with you and your family. Thank you for your kind words and recognition.

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2024

We love El Cid. We have been there around 8 times and going back in March with o ur kids and grand children.

Date of stay: September 2024
Review collected in partnership with this hotel
Thank tonikellerhuis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 October 2024

Dear guest,

It is fantastic to read that you had an amazing time during your stay with us, enjoying our activities as well as the service and facilities. It would be great to have the pleasure to serve you and your family again in a near future.

Warm regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2024

Great place for couples or family, my only regret is for not being able to find this place sooner. We will be coming back every six months.

Date of stay: September 2024
Review collected in partnership with this hotel
1  Thank alvaropsn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 October 2024

Dear Alvaro,

We are very pleased to receive your comments and read that your visit to Hotel Marina El Cid resulted in a positively unforgettable experience for the whole family. We sincerely hope to have the honor of serving you again in this, your home.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2024 via mobile

We had a wonderful time at the El Cid resort. It was a great choice of destination for sure after the Puerto Vallarta trip we had planned fell through due to our original airline cancelling flights.

Main pool & family infinity pool were both awesome, the staff were very friendly & most knew English quite well. Lobby was a great hang-out place for playing cards & having drinks. The main buffet area wasn’t as big as the Iberostar resorts, but the food was still very good. However, the Italian a la carte restaurant (Trattoria Di Giulio) was just amazing food & best of all was the lunch buffet zone (Mercado de Delores) which was like a food fair with a whole bunch of international eateries buffet style.

The hurricane Helene took us out of commission for 2 days as it was category 1 & the a la carte reservations were cancelled for those 2 nights as well as the pools, etc. Exciting stuff though!

There were 13 in our group & all were happy. One went on a scuba excursion & others went to Chitchen Itza. I’m sure there’s more stuff to mention, but I’m going to unpack now that we’re home from our 8-day vacay.

Date of stay: October 2024
Trip type: Travelled with friends
2  Thank TyFitzO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 October 2024

Dear guest,

Thank you so much for choosing Hotel Marina El Cid/ Ventus at Marina El Cid as your destination again for your vacation, we are happy and proud to read that your experience was fantastic and that you have great memories of this very special time!

It would be fantastic to see you again very soon!

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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