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El Cid Marina is the place to be! Great food, service and activities. Great for family trips and friends. The massages were so good. I received excellent service from my Butlers, Are and Mendez and Manuel Diaz. 10/10 and I’m going again in the spring!
Date of stay: September 2024
Trip type: Travelled with friends
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Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review
Responded 8 Oct 2024
Dear guest,
Our goal is to deliver an experience that can be remembered as an unforgettable time along with your family. We feel expremely satisfied to read that we have been succesful once again with you and your family. Thank you for your kind words and recognition.
Warm regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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We love El Cid. We have been there around 8 times and going back in March with o ur kids and grand children.
Date of stay: September 2024
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Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 October 2024
Dear guest,
It is fantastic to read that you had an amazing time during your stay with us, enjoying our activities as well as the service and facilities. It would be great to have the pleasure to serve you and your family again in a near future.
Warm regards
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Great place for couples or family, my only regret is for not being able to find this place sooner. We will be coming back every six months.
Date of stay: September 2024
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Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 October 2024
Dear Alvaro,
We are very pleased to receive your comments and read that your visit to Hotel Marina El Cid resulted in a positively unforgettable experience for the whole family. We sincerely hope to have the honor of serving you again in this, your home.
Best regards.
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We had a wonderful time at the El Cid resort. It was a great choice of destination for sure after the Puerto Vallarta trip we had planned fell through due to our original airline cancelling flights.
Main pool & family infinity pool were both awesome, the staff were very friendly & most knew English quite well. Lobby was a great hang-out place for playing cards & having drinks. The main buffet area wasn’t as big as the Iberostar resorts, but the food was still very good. However, the Italian a la carte restaurant (Trattoria Di Giulio) was just amazing food & best of all was the lunch buffet zone (Mercado de Delores) which was like a food fair with a whole bunch of international eateries buffet style.
The hurricane Helene took us out of commission for 2 days as it was category 1 & the a la carte reservations were cancelled for those 2 nights as well as the pools, etc. Exciting stuff though!
There were 13 in our group & all were happy. One went on a scuba excursion & others went to Chitchen Itza. I’m sure there’s more stuff to mention, but I’m going to unpack now that we’re home from our 8-day vacay.
Date of stay: October 2024
Trip type: Travelled with friends
Ask TyFitzO about Hotel Marina El Cid Spa & Beach Resort
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Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 October 2024
Dear guest,
Thank you so much for choosing Hotel Marina El Cid/ Ventus at Marina El Cid as your destination again for your vacation, we are happy and proud to read that your experience was fantastic and that you have great memories of this very special time!
It would be fantastic to see you again very soon!
Cordially,
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many restaurants were closed, limited dining choices. We were there during Tropical Storm Helene but this had no bearing on the restaurant closings. Buffets and food court still open but same food choices every day. Gets old after a few days. Our room flooded. Staff is friendly and grounds are beautiful & well maintained. Room service was quick.
Date of stay: September 2024
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What a place! We stayed at the El Cid Marina Resort in Puerto Morelos. The location...the accommodations...the food...the staff...everything was great! Two weeks on site. Great weather just made the overall trip stellar. Great butlers - Cali and Ivan - were so supportive and helpful and patient. The lunch staff at Mercado de Dolores were the best! Cesar, Francisco, Pedro, Jason, Albaro - so attentive and fast! Araceli in the Marina Lobby bar was magical, and well as, Ana over at the Waves Bar at Ventus Ha.
Really loved the Urban Taco Fest every Thursday. Food. Music. Excellent night!!!
Would love more Spanish/latin music playing poolside, but I can live with that if I must.
Date of stay: September 2024
Trip type: Travelled with family
Value
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Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 October 2024
Dear guest,
Thank you so much for your words and for your recognition. We sincerely appreciate your visit and your preference, and we hope to have the pleasure to serve you anytime soon.
Cordially,
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
