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Philip S
Newburg, Maryland

Another relaxing vacation at this outstanding resort.

5.0 of 5 bubblesReviewed 4 weeks ago
We love El Cid properties in Riviera Maya, especially for the top-notch service. Rooms are beautiful, bar service is great, and restaurants are very good. It's a great place to go if you like relaxing by the pool and enjoying the wonderful staff.
Date of stay: September 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review
Responded 4 weeks ago
Dear guest,

We sincerely appreciate your time to post your comments about our service and facilities as well as your preference. We are commited with your satisfaction and work everyday in offering the best service for the best possible experience for you and your family.

This is your house and we hope to see you again soon.

Greetings,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 25 September 2024

This was such a wonderful trip!! Whenever we needed anything, Ivan and Cali were there to help every time. They let us know what was going on everyday and reminded us of our dinner reservations. I loved that they told us where to go and organized the rides for us.

My only recommendation is to have pillows that aren't so big and thick. I bring my own pillow when I travel, so I don't have issues with them.

But Ivan made sure we had softer pillows. He also told us to be sure to check out the sunset at RUF. It was wonderful!!

Date of stay: September 2024
Trip type: Travelled with family
1  Thank Gisele N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 28 September 2024

Dear guest,

We sincerely appreciate your time to post your comments about our service and facilities as well as your preference. We are commited with your satisfaction and work everyday in offering the best service for the best possible experience for you and your family.

This is your house and we hope to see you again soon.

Greetings,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2024

Just got back. Lot's of things to write about. First we were in a platinum room. Room was dated but good. Good size room, nice Oceanview balcony, large shower, microwave in room, refridge, and very clean. Housekeeping was a 10. Service was very good all around, lot's of staff, friendly , no complaints about staff. What was odd was the food service. Most restaurants was by reservation. Lunch was only available at Delorise. Hard to find food available unless you got schooled on the in's and out's of this resort. There was no food at the pool's like at most all-inclusives. There are 3 resorts in this complex, Hotel Marina, Ventus and Ventus Ha. There are exchange privileges at all 3 resorts but the only place to eat at lunch is at Delores. Dinner the only buffet (no reservation restaurant) was in the Hotel Marina lobby. Food at time was challenging because we didn't have reservations at a specialty restaurant. There was a variety of pools, a number of bar's but most closed early and a lot of bano's. A big lack was phone service. Telcel signal was not reaching this resort so you have to rely on wi-fi which was sketchy. If you want to watch TV in the room hopefully you understand Spanish because the only consistent English channels were the news channel. The beach is a zero, due to hurricane damage, but again the pools were great. Well maintained, lot's of loungers, waiters bringing drinks and a great view. Something I also never had at a all-inclusive was a ice machine in my building, but there was one, and it worked. So to sum this up, now that I know how to find food, great pool, but bad communication by phone, wi-fi, and no English TV channels I would look into a all-inclusive that checks all the boxes.

Room tip: Get restaurant reservations asap, very few options for lunch or no dinner reservation
Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank khill603
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 28 September 2024

Dear guest,

We sincerely appreciate your time to post your comments about our service and facilities as well as your preference. We are commited with your satisfaction and work everyday in offering the best service for the best possible experience for you and your family.

This is your house and we hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2024 via mobile

Members for 15 years! And there are wonderful people who make our vacation perfect
Bar: Francisco and Juan also Noe
Restaurant: Edelmira, Paco, Gamaliel
Butler: all are fantastic, but our favorite is Julio
Concierge: Sergio and Berenice

Room tip: Bring comfortable shoes for walking here, there isn't always a cart available And for handicapped, you can rent an electric scooter
Date of stay: September 2024
Trip type: Travelled as a couple
Thank Road14124364071
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 28 September 2024

Dear guest,

We feel proud and rewarded to read your comments, and find out that your recent stay at Hotel Marina El Cid was satisfactory, and it became a wonderful experience for you and your family. Thank you for your words and your preference.
Looking forward to see you again very soon.

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2024

The hotel is very beautiful and kid friendly. We came fishing and traded a presentation on a second day for snorkeling. The property definitely has an elevated vibe with fancy pools and fun architecture. What we came for was the marina activities. AM Star tour services sent us fishing for the day on the vessel Mezcal. The captain and first mate did everything from getting our music to play off of our phones to baiting our hooks and hooking the fish and handing either my wife of I the rod with fish on. We caught a Mahi Mahi, an Amberjack, and 8 Red Snappers on the 4 hour fishing trip. I am a partial paraplegic and was assisted in any way possible. Book a trip with these guys and you'll have a good time. At the end of the day they brought us and 2 of the red snappers to a fancy restaurant where they were expertly prepared.

Room tip: A good option for fishing. Brein hats and sunscreen. Drinks provided for the outing.
Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Matthew B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 28 September 2024

Dear Matthew,

We are very pleased to read your kind comments and to know that your visit resulted in a pleasant experience with your family. At Hotel Marina El Cid we will always be ready to welcome you and make this your home in the Mexican Caribbean.

Best regards.

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Reviewed 11 September 2024

Everyone at El Cid is very friendly and helpful. The food in all of the restaurants is excellent. We always look forward to our return trip to El Cid.

Date of stay: September 2024
Review collected in partnership with this hotel
Thank Ginny D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 15 September 2024

Dear Ginny

We feel proud and rewarded to read your comments, and find out that your recent stay at Hotel Marina El Cid was satisfactory, and it became a wonderful experience for you and your family. Thank you for your words and your preference.
Looking forward to see you again very soon.

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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