I'm not typically a fan of Mexico, so my expectations were quite low when we booked our stay at El Cid. However, I was genuinely thrilled with this resort! We stayed on the marina side but also had access to two other properties, which gave us a variety of options and made us feel far from landlocked.
The rooms on the marina side were good and clean. As is common in Mexico, there was a bit of a musky smell with the air conditioning, and our unit wasn't working initially. However, the resort staff promptly fixed it, which was much appreciated.
The dining options were plentiful, with something for everyone. My son especially enjoyed the food court, and the entertainment on the property was a nice touch.
Now, a small downside: the concierge, Serge, was very enthusiastic and helpful at first, offering to book excursions and car rentals, claiming he could get us good deals. However, when I politely declined to attend a timeshare meeting, his attitude changed, and he became much less attentive. It was a bit disappointing, as it was clear there was some commission or kickback involved. Thankfully, our butlers (Ivan Garcia
Cali Medina) were much more helpful and not pushy at all, offering great service through WhatsApp.
Overall, despite the pushiness around the timeshare, our experience was fantastic. I would definitely return to this property again—just be firm if you're not interested in the timeshare pitch. Everything else was really great, and we had a wonderful time!
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