We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Andrey N
Flower Mound, Texas

Hotel Marina El Cid

5.0 of 5 bubblesReviewed 3 Sept 2024
What an amazing experience! We got real relaxation and comfort during our stay at Hotel Marina El Cid for five nights. Our family of 8 had 3 rooms. The rooms were clean and comfortable. All inclusive is great. The food, drinks and service were incredible. The breakfast buffet had everything you would ever want. We had nice choices for lunches too. For dinners we did reservations. The restaurants were good we definitely enjoyed most of them but disappointed by the French restaurant, their food not being “truly French food” was tasteless. By the way, restaurant reservations system needs significant improvement.
The property is clean and beautifully landscaped. El Cid is a beautiful resort with plenty to do and all your needs cared for if you want to relax. We came with whole family (parents and kids and grandparents) and we were never without anything to do. We enjoyed the pools and other activities. Unfortunately the beach was not comfortable. Our family had a very special time! Will be back again soon.
Date of stay: November 2023
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review
Responded 5 Sept 2024
Dear Andy,

Thank you so much for your words and for your recognition. We sincerely appreciate your visit and your preference, and we hope to have the pleasure to serve you anytime soon.

Cordially,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    $525
  • Expedia.com
    $656
9.3 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
$1,108
Fully refundable
Get rewarded with One Key
  • Official Site
  • ZenHotels.com
    $744
  • Hotels.com
5.2 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
Enroll free for lower prices
  • Hotels.com
  • ZenHotels.com
    $524
  • Algotels
4.7 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
$517
Fully refundable
Get rewarded with One Key
  • Booking.com
    $516
  • Skyscanner.com
    $428
  • Priceline
    $516
13.3 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
Get rewarded with One Key
  • Priceline
  • Expedia.com
    $517
  • Booking.com
12.7 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
Get rewarded with One Key
  • Algotels
  • Lol.travel
    $576
  • Priceline
5.6 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
Enroll free for lower prices
  • Hotels.com
  • ZenHotels.com
    $758
  • Booking.com
12.5 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
Enroll free for lower prices
  • Hotels.com
  • Expedia.com
    $635
  • Algotels
0.7 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
Enroll free for lower prices
  • Hyatt.com
  • Expedia.com
    $696
  • Hotels.com
7.4 km from Hotel Marina El Cid Spa & Beach Resort
Free Wifi
Free parking
View more hotels in Puerto Morelos
Reviews (10,316)
Filter reviews
10,316 results
Traveller rating
5,442
3,051
1,091
401
331
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
5,442
3,051
1,091
401
331
Show reviews that mention
All reviews platinum club murphy bed cliff jump infinity pool time share platinum service convention center bedroom suite kids club seafood restaurant per device family vacation main pool fire show main buffet swim up bar vacation club
Selected filters
Filter
Updating list...
33 - 38 of 10,316 reviews
Reviewed 2 September 2024

I'm not typically a fan of Mexico, so my expectations were quite low when we booked our stay at El Cid. However, I was genuinely thrilled with this resort! We stayed on the marina side but also had access to two other properties, which gave us a variety of options and made us feel far from landlocked.

The rooms on the marina side were good and clean. As is common in Mexico, there was a bit of a musky smell with the air conditioning, and our unit wasn't working initially. However, the resort staff promptly fixed it, which was much appreciated.

The dining options were plentiful, with something for everyone. My son especially enjoyed the food court, and the entertainment on the property was a nice touch.

Now, a small downside: the concierge, Serge, was very enthusiastic and helpful at first, offering to book excursions and car rentals, claiming he could get us good deals. However, when I politely declined to attend a timeshare meeting, his attitude changed, and he became much less attentive. It was a bit disappointing, as it was clear there was some commission or kickback involved. Thankfully, our butlers (Ivan Garcia
Cali Medina) were much more helpful and not pushy at all, offering great service through WhatsApp.

Overall, despite the pushiness around the timeshare, our experience was fantastic. I would definitely return to this property again—just be firm if you're not interested in the timeshare pitch. Everything else was really great, and we had a wonderful time!

Date of stay: August 2024
Trip type: Travelled with family
2  Thank E8793KZkimj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 September 2024

Dear guest,

We sincerely appreciate your time to post your comments about our service and facilities as well as your preference. We are commited with your satisfaction and work everyday in offering the best service for the best possible experience for you and your family.

This is your house and we hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2024

more good people who served us such as jason cifuentes(italian breakfast),candido villareal(italian and lahombre),jeyson ponce acosla(lahombre),adrian lopaz cruz(mexican lunch) and of course our maid mauricia(rm 1243)

Date of stay: January 2024
Review collected in partnership with this hotel
Thank sandy F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 29 August 2024

Dear Sandy,

Thank you so much for your words and for your recognition. We sincerely appreciate your visit and your preference, and we hope to have the pleasure to serve you anytime soon.

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2024 via mobile

We are members of the Millionaires club. The stay was great however the Golf carts are old and need to be replaced. Our Butlers Are and Manuel were great. We were treated like family. We are always very happy of the service we have received from them. The restaurants were amazing. Everyone who work there was always happy, professional and kind. Great experience.

Date of stay: August 2024
Trip type: Travelled with family
Thank Jose C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 27 August 2024

Dear Jose

It is great to read that you had an amazing time on your vacation with us, enjoying the entertainment, service and facilities. It will be fantastic to have the pleasure to serve you again in a near future!

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2024

Always have the best times here! The service is stellar! The best in the business! We NEVER have complaints. It's something we do every year for the past 5 years. Our butlers are always available by cell phone or the phones in our rooms! Room service keeps the coffee hot!

Room tip: Remeber to Enjoy yourself!
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank marvin j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 27 August 2024

Dear guest,

We feel proud and rewarded to read your comments, and find out that your recent stay at Hotel Marina El Cid was satisfactory, and it became a wonderful experience for you and your family. Thank you for your words and your preference.
Looking forward to see you again very soon.

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2024

We love this place. Most of the staff are super friendly and helpful. The space in the studio rooms is adequate for a family of 4. We stayed for 3 weeks and had a great time. The infinity is our favorite place. It has a great view and a shallow kid area. The towel station is close too. The marina pool is loud and busy, but provides great entertainment. The rock jump is our older sons favorite spot.

Room tip: Check out the crocodiles in the water spots around the resort. The bats come out at night around one of the bridges and are fun to watch.
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Corey S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 25 August 2024

Dear guest,

Thank you so much for choosing Hotel Marina El Cid/ Ventus at Marina El Cid as your destination again for your vacation, we are happy and proud to read that your experience was fantastic and that you have great memories of this very special time!

It would be fantastic to see you again very soon!

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews