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Christine c
McKeesport, Pennsylvania

Great family vacation

5.0 of 5 bubblesReviewed 15 Aug 2024
I love it here. This is the 5th year that my family has returned with different friends. Yes, there is a vacation club presentation, but you do not have to attend. My family has attended 2 presentations in 5 years and bought twice into the vacation club. I have no regrets. Yes it is a bit expensive but if you vacation every year with a family of 6 plus some then this is worth it. The amount of food and drinks alone would have been way more out of pocket. I think of it as paying for a vacation up front and not have to worry the next 20 years. We also get a discount on the yacht and fishing, which we always do. My older kids bring their friends now and the are blown away by the whole experience.
Date of stay: August 2024
Room Tip: If you have any problems, don't hesitate to inform staff. They will fix it with no problems.
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review
Responded 15 Aug 2024
Dear guest,

Thank you very much for choosing Hotel Marina El Cid/ Ventus at Marina El Cid as your destination for your well-deserved vacation, we are happy and proud to read that your experience was fantastic and that you have great memories of this special moment!

It will be great to see you again very soon!

Cordially,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (10,298)
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Reviewed 16 August 2024

I’ve just returned from my fifth stay at the ElCid Resort, and it’s clear why I keep coming back. The standout feature for me is the kids’ club. Having tried other hotels, I can confidently say this is the best place for families with children aged 4-12. The kids’ club is so engaging that my children often preferred to stay there rather than leave. It’s a wonderful break for parents, as the club strictly limits screen time and focuses on arts, crafts, and traditional games.

The kids’ club is open from 9 AM to 9 PM, allowing parents to fully enjoy their vacation. A huge shoutout to the incredible staff there—Grace, Rox, Chris, Andy, April, Santi, and Kath—who create a warm, family-like environment for the kids. Special thanks to Rox, who shared a part of Mexican culture with us and became very close to my children. We will miss you and look forward to seeing you again soon!

I also want to extend my thanks to the food and beverage team. Angel provided swift and friendly service, Leonardo served up the best sushi, Miguel’s octopus salad was exceptional, Jason made breakfast fun with engaging conversations, Pedro ensured our table was always well taken care of, and Jessica cooked the best eggs.

Overall, the ElCid Resort offers a fantastic experience that I highly recommend for families. The quality of the kids’ club, combined with excellent service across the board, makes it a standout choice.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maria L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 16 August 2024

Dear guest,

Our goal is to deliver an experience that can be remembered as an unforgettable time along with your family. We feel expremely satisfied to read that we have been succesful once again with you and your family. Thank you for your kind words and recognition.

Warm regards

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Reviewed 13 August 2024

Pedro in the wedding department was absolutely fantastic. My wife and I renewed our wedding vows and he took care of all the details and connected us with various vendors to support us. He was present during the ceremony and took care of everything on our special day. I highly recommend him and his team at El Cid!

Room tip: The pools are awesome. The kids loved them!
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank quinnp665
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 16 August 2024

Dear guest,

Wishing you an excellent week, we greet you from the Mexican Caribbean and we sincerely appreciate your kind comments about our facilities and services. It will be a pleasure for us to serve you in the near future. Congratulations for such an amazing event!!

Warm regards.

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Reviewed 13 August 2024

Wonderful service and amenities! The resort is beautiful and all the restaurants are wonderful! I will definitely be back

Date of stay: August 2024
Review collected in partnership with this hotel
Thank kbruner1973
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 16 August 2024

Dear guest,

We sincerely appreciate your time to post your comments about our service and facilities as well as your preference. We are commited with your satisfaction and work everyday in offering the best service for the best possible experience for you and your family.

This is your house and we hope to see you again soon.

Greetings,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2024

The resort was beautiful! My wife and I had a wonderful stay! The staff were very helpful, the pools were great, the drinks plentiful. The restaurants were all pretty good, our favorite was Kobo! We ate like royalty, and felt the part with the atmosphere the resort had!

The nightly activities varied day by day. We made it to the Mexican Dance show which was phenomenal. We watched all sorts of dancing by professionals, from traditional dancing to the underground moves. The Magic Show which was really fun. The Michael Jackson show was SPECTACULAR! The MJ impersonator was spot on and the backup dancers were great! Our favorite show was the Disney show, the costumes were out of this world and the song choices were great!

My wife and I would especially like to thank CALI and IVAN for making dinner reservations for us and making our honeymoon special! They texted us every morning with a list of the activities for the day. They also included our dinner reservation and time in the text too. They were available via both iMessage and WhatsApp and were quick to respond to all of our questions and requests. Cali and Ivan made it so easy and we were almost too relaxed cause we had nothing to worry about!

Room tip: The pool is best at 7:30 when families (with kids) are eating. If you tip one of the pool bartenders a $5 you‘re set for your pool session.
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank stlsam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 13 August 2024

Dear guest,

Thank you so much for your words and for your recognition. We sincerely appreciate your visit and your preference, and we hope to have the pleasure to serve you anytime soon.

Cordially,

Report response as inappropriate
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Reviewed 10 August 2024

Resort was very clean and well-manicured. Staff was very friendly and helpful. So many staff members to list as they were all accommodating.

Date of stay: July 2024
Review collected in partnership with this hotel
Thank drby2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 10 August 2024

Dear guest,

Thank you very much for your kind words and for your recommendation. Your comments make us feel committed to continue providing great service and continue to improve every detail to maintain the quality and service that characterizes El Cid.

We sincerely appreciate your kind words to the labor of our colleagues Manuel and Are who will receive your message.

Warm regards.

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