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kbruner1973
Texarkana, Texas

Great resort!!!

5.0 of 5 bubblesReviewed 12 Aug 2024
Wonderful service and amenities! The resort is beautiful and all the restaurants are wonderful! I will definitely be back
Date of stay: August 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review
Responded 15 Aug 2024
Dear guest,

We sincerely appreciate your time to post your comments about our service and facilities as well as your preference. We are commited with your satisfaction and work everyday in offering the best service for the best possible experience for you and your family.

This is your house and we hope to see you again soon.

Greetings,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 11 August 2024

The resort was beautiful! My wife and I had a wonderful stay! The staff were very helpful, the pools were great, the drinks plentiful. The restaurants were all pretty good, our favorite was Kobo! We ate like royalty, and felt the part with the atmosphere the resort had!

The nightly activities varied day by day. We made it to the Mexican Dance show which was phenomenal. We watched all sorts of dancing by professionals, from traditional dancing to the underground moves. The Magic Show which was really fun. The Michael Jackson show was SPECTACULAR! The MJ impersonator was spot on and the backup dancers were great! Our favorite show was the Disney show, the costumes were out of this world and the song choices were great!

My wife and I would especially like to thank CALI and IVAN for making dinner reservations for us and making our honeymoon special! They texted us every morning with a list of the activities for the day. They also included our dinner reservation and time in the text too. They were available via both iMessage and WhatsApp and were quick to respond to all of our questions and requests. Cali and Ivan made it so easy and we were almost too relaxed cause we had nothing to worry about!

Room tip: The pool is best at 7:30 when families (with kids) are eating. If you tip one of the pool bartenders a $5 you‘re set for your pool session.
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank stlsam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 13 August 2024

Dear guest,

Thank you so much for your words and for your recognition. We sincerely appreciate your visit and your preference, and we hope to have the pleasure to serve you anytime soon.

Cordially,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2024

Resort was very clean and well-manicured. Staff was very friendly and helpful. So many staff members to list as they were all accommodating.

Date of stay: July 2024
Review collected in partnership with this hotel
Thank drby2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 10 August 2024

Dear guest,

Thank you very much for your kind words and for your recommendation. Your comments make us feel committed to continue providing great service and continue to improve every detail to maintain the quality and service that characterizes El Cid.

We sincerely appreciate your kind words to the labor of our colleagues Manuel and Are who will receive your message.

Warm regards.

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Reviewed 7 August 2024

This was a great resort for my family and I. The food (aside from the French restaurant) was delicious and the service overall was amazing. I with there was more entertainment for one to enjoy in the evening.

Date of stay: July 2024
Review collected in partnership with this hotel
Thank vanessafrancisco81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 8 August 2024

Dear guest,

First of all, I would like to thank you for your recent stay and for taking the time to share your comments with us. We sincerely regret that we were not at the level of your expectations. We are constantly improving and learning from our guests. We sincerely hope to have the opportunity to serve you again in a near future.

Cordially,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2024

Arrived yesterday, reception staff friendly and welcoming. Huge resort, great paths to walk and get your steps in. Dinner 1st night buffer, staff super friendly.
Need dinner reservations for all restaurants which can only be done via coincierge, goodness, abysmal service, it's like she was doing me a HUGE favor. Her tone and service waters down all the good experiences so far. You can only reserve for 2 evening. God forbid you ask her to repeat your options!! I called out her attitude and tone.

Maybe it's time for an "undercover boss" call to their coicierge desk.

Room tip: 99% of staff great but there will always be that ODD one that messes your experience.
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Helen E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 8 August 2024

Dear guest,

I would like to begin by sincerely thanking you for the positive comments about your stay with us, as well as your recognition of our service and facilities. On the other hand, I assure you that the necessary measures are being taken to correct the experience you had, which definitely does not represent the values ​​of our company. Our chief concierge already approached you yesterday to assist you, and we are already taking concrete actions so that this type of situation does not happen again.

We sincerely thank you

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Reviewed 6 August 2024 via mobile

Many restaurants to choose from and plentiful good food. With suite you have a butler who is helpful in getting services, like making reservations and rides between pools. Two infinity pools (one on a rooftop) that don’t allow children, so have peace and tranquility.
All waitresses and waiters are friendly and efficient.

Room tip: Make restaurant reservations as soon as you arrive. Try to go to a different restaurant every night. My favorite is the Mediterranean restau
Date of stay: July 2024
Trip type: Travelled as a couple
Thank Anita Q
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 6 August 2024

Dear Anita,

Wishing you an excellent week, we greet you from the Mexican Caribbean and we sincerely appreciate your kind comments about our facilities and services. It will be a pleasure for us to serve you in the near future.

Kind regards!

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