Arrived yesterday, reception staff friendly and welcoming. Huge resort, great paths to walk and get your steps in. Dinner 1st night buffer, staff super friendly.
Need dinner reservations for all restaurants which can only be done via coincierge, goodness, abysmal service, it's like she was doing me a HUGE favor. Her tone and service waters down all the good experiences so far. You can only reserve for 2 evening. God forbid you ask her to repeat your options!! I called out her attitude and tone.

Maybe it's time for an "undercover boss" call to their coicierge desk.

Many restaurants to choose from and plentiful good food. With suite you have a butler who is helpful in getting services, like making reservations and rides between pools. Two infinity pools (one on a rooftop) that don’t allow children, so have peace and tranquility.
All waitresses and waiters are friendly and efficient.

We took 2 grandsons, 10 & 12 to the resort. They had a blast. The activities crew was awesome with fun things planned daily at the large family pool. Games and challenges were fun to watch. The family pool has slides, volleyball, cliffs to jump off and most a variety of depths for different ages. The music was fun and energetic. There are shows every night. We didn’t utilize the kid’s club but our adult children have and recommend it highly. There are many restaurants to choose from and all have kids menu’s available for those picky eaters. There is a swim-up bar and roaming servers. No food available at the pool. They are working hard to improve and restore the beach after the hurricane. On the ocean, you can kayak and borrow float boards. You can also pay extra for some amazing excursions-deep sea fishing, scuba or snorkeling, adventure parks, special dinners, private yachts etc. You can take a taxi to town for shopping, pharmaceuticals or a different beach area. We have been to El Cid many times and stayed in the different sections of the resort. Overall, we would highly recommend this resort.