We loved the resorts. We stayed at Marina El CID but loved that we had access to the other resorts. There was something for everyone in our family. The food, drinks and staff were incredible. We will be back.
5,434
3,050
1,090
401
331
jschwanny
Wonderful Hotel.
Review of Hotel Marina El Cid Spa & Beach Resort
Reviewed 1 Aug 2024
This was my family's second time coming to this resort, the reason we came back was because it was clean, and the food was very good. In coming back, we found that it was still wonderful. The room was clean and the A/C worked great, clean bathrooms throughout the resort, the staff where all helpful and very happy to help with anything needed and the food, the food was great no matter what restaurant we ate at.
Date of stay: July 2024Review collected in partnership with this hotel
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Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review
Responded 2 Aug 2024
Dear guest,
Thank you for sharing your comments on this site. It is great to read that you found the relaxation and comfort you were looking for during your stay at Hotel Marina El Cid.
This is your home and we hope to have the pleasure to serve you again anytime soon.
Warm regards.
Thank you for sharing your comments on this site. It is great to read that you found the relaxation and comfort you were looking for during your stay at Hotel Marina El Cid.
This is your home and we hope to have the pleasure to serve you again anytime soon.
Warm regards.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (10,305)
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5,434
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43 - 48 of 10,306 reviews
Sheri W
2
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 2 August 2024
Dear Sheri,
Thank you so much for choosing Hotel Marina El Cid/ Ventus at Marina El Cid as your destination again for your vacation, we are happy and proud to read that your experience was fantastic and that you have great memories of this very special time!
It would be fantastic to see you again very soon!
Cordially,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Troy P
1
We have enjoyed coming to El Cid for almost 2 years in a row and we have always gotten a great treatment. Everyone is AWESOME and the hospitality is great.
Usually every year we get someone that treat us very special and this year we got to experience the best customer service by Guadalupe Moreno, when we went to eat at the Mercado de Dolores she attend us as out server and was extremely nice. I have never seen a worker work so hard and still have a smile and always so sweet an attentive to our needs. The place is great for vacation but the people that work there make it more special and we thank you for making our family vacation memorable.
Date of stay: July 2024
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1 Thank Troy P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 2 August 2024
Dear guest,
Thank you very much for your kind words and for your recommendation. Your comments make us feel committed to continue providing great service and continue to improve every detail to maintain the quality and service that characterizes El Cid.
Thanks again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
816maureenj
St. Augustine, Florida
5
The food was amazing. The service was great. I’m so happy we had a chance to go as a family and enjoy the beautiful and clean resort. We also did three excursions it was amazing . We have been here twice and it doesn’t disappoint. The only issue is the beach, it’s full of cemete pillars for the control of seaweed so we didn’t swim we went to Isla Mujeres and swam one day for hours after doing the catamaran ride excursion was fantastic!
Date of stay: July 2024
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2 Thank 816maureenj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 2 August 2024
Dear guest,
We feel proud and rewarded to read your comments, and find out that your recent stay at Hotel Marina El Cid was satisfactory, and it became a wonderful experience for you and your family. Thank you for your words and your preference.
Looking forward to see you again very soon.
Cordially,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Larry B
95
via mobile
Our two butlers Noah and Angel made this one of the best experiences we have had in the over 20 years we have been coming to El Cid resorts. They were always there to assist in anything we needed whether it was dinner reservations or a ride around the resort.
Date of stay: July 2024
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Thank Larry B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 2 August 2024
Dear Larry,
We are very pleased to receive your comments and read that your visit to Hotel Marina El Cid resulted in a positively unforgettable experience for the whole family. We sincerely hope to have the honor of serving you again in this, your home.
Best regards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
iyad m
1
We just got back from a 10 days vacations at Marina El Cid Spa & Beach Resort. The hotel is ok, but if you're going for the beach, don't go there. They have a huge beach problem and it's un-swimmable. We tried couple times, but impossible. they have installed some kind of sand bags to block the sea to take the sand.... see pictures. We were very disappointed. They have many pools, 2 of them are infinity pools. The main pool is great but sometime it get dirty (you can find a bunch of hairs in the bottom). The buffets are ok bur expect some wait time. The diner À la carte restaurant are good.
Something that you should know, the hotel charges a resort fee of $19 USD per room per night. I would have appreciated to know this before. This is the highest resort fees I have paid in Mexico
Date of stay: July 2024
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1 Thank iyad m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 28 July 2024
Dear guest,
On behalf of all the staff at El Cid, let me start by thanking you for your recent stay, and for the time to share your experience on this site. Our main goal is to create memorable family vacations for our guests, and your comments and feedback will help us to improve and offer better services for you and your family. We feel honored to read that, overall your stay was a positive experience, and that your family enjoyed their time with us. Thank you again for all your feedback and reccomendations, which will be taken into account and shared with the proper areas.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC