The food was amazing. The service was great. I’m so happy we had a chance to go as a family and enjoy the beautiful and clean resort. We also did three excursions it was amazing . We have been here twice and it doesn’t disappoint. The only issue is the beach, it’s full of cemete pillars for the control of seaweed so we didn’t swim we went to Isla Mujeres and swam one day for hours after doing the catamaran ride excursion was fantastic!
Dear guest,
We feel proud and rewarded to read your comments, and find out that your recent stay at Hotel Marina El Cid was satisfactory, and it became a wonderful experience for you and your family. Thank you for your words and your preference.
Looking forward to see you again very soon.
Cordially,
Our two butlers Noah and Angel made this one of the best experiences we have had in the over 20 years we have been coming to El Cid resorts. They were always there to assist in anything we needed whether it was dinner reservations or a ride around the resort.
Dear Larry,
We are very pleased to receive your comments and read that your visit to Hotel Marina El Cid resulted in a positively unforgettable experience for the whole family. We sincerely hope to have the honor of serving you again in this, your home.
Best regards.
We just got back from a 10 days vacations at Marina El Cid Spa & Beach Resort. The hotel is ok, but if you're going for the beach, don't go there. They have a huge beach problem and it's un-swimmable. We tried couple times, but impossible. they have installed some kind of sand bags to block the sea to take the sand.... see pictures. We were very disappointed. They have many pools, 2 of them are infinity pools. The main pool is great but sometime it get dirty (you can find a bunch of hairs in the bottom). The buffets are ok bur expect some wait time. The diner À la carte restaurant are good.
Something that you should know, the hotel charges a resort fee of $19 USD per room per night. I would have appreciated to know this before. This is the highest resort fees I have paid in Mexico
Dear guest,
On behalf of all the staff at El Cid, let me start by thanking you for your recent stay, and for the time to share your experience on this site. Our main goal is to create memorable family vacations for our guests, and your comments and feedback will help us to improve and offer better services for you and your family. We feel honored to read that, overall your stay was a positive experience, and that your family enjoyed their time with us. Thank you again for all your feedback and reccomendations, which will be taken into account and shared with the proper areas.
This review is going to be a little long, but there is a lot to say.
Quick review: We signed up for the platinum experience and do not regret the extra money spent. Marcelino and David were very helpful and assisted us every step of the way. They booked our dinner reservations (more below), helped us with the live music venues and constantly had snacks and beverages in our room. Request these two if you get the chance!
The Review: I am blown away that anyone could ever give El Cid anything less then 4 stars. Well I’m sort of blown away, some of the customers at the resort are pretty lazy and very unappreciative. You are vacationing in the middle of paradise, with free drinks, great food and amazing views, yet people still find a reason to complain. “Walks are too far”, “lines are too long”, “tough to get reservations” 🤪
You have the option to be driven around in a golf cart, there are multiple buffets, and we ate at every restaurant thanks to David and Marcelino !
The resort is amazing and once you walk it once or twice, it’s so easy to navigate! The party pool is by the marina, the adult pool is by the Mercado, and the Ruf pool…well find that on your own, so worth it. There are 5 pools, most with an amazing view of the ocean
You can’t walk 100 yards without finding a bar, lots of beers and cocktails! Our favorite bar was Waves. The bartenders were great and there is live music at nights.
Our favorite lunch buffet was Mercado, oh my goodness. We went everyday. Great iced coffee next door. Tacos freshly made, chicken, fish, Chinese food, pasta. My recommendation is don’t fill your plate, sample everything!!!! Have ice cream afterwards at Aromas.
Restaurants: David and Marcelino helped us out and we were able to try all of them.
1. Taco Night: everyone shows up. Tacos are soooo good, try the flambed cafe! The corn wasn’t great, but man the tacos were fire
2. Ile de France: the portions are a perfect size, I’m not going to help w your choice. We ordered different things so we could try more. We both enjoyed our meals very much. This is a top 3 restaurant for us.
3. La Marina: This was our least favorite restaurant, that doesn’t mean it wasn’t good, it means we didn’t order correctly and there is a lobster that is bigger then the table (extra $65).
4. Trattoria D Julio: This was amazing! Down to the tiramisu. I had a delicious pasta, my girlfriend had lasagne. Great wine. Did I mention the tiramisu. Our second favorite.
5. Kobo: This was our favorite so entertaining and so fun!!! You have to try this one.
The live entertainment is short but really good. Waves had a solo singer that was so good and really nice and engaging. There were a couple of different bands, one sang good covers the other were all about the party! They were done and everyone wanted more so they played 30 minutes longer.
Our only complaint was the family next to us was very loud and the kids started fighting at 7:30 am. We didn’t need an alarm clock. Lol Maybe El Cid could put families together, who knows. We had the option to do adults only.
Overall we had a wonderful time and are so happy with our choice and so appreciative of David, Marcelino and the entire staff.
Make sure you bring a lot of ones to tip, you don’t have to but we are glad we did.
Dear guest,
Thank you for sharing your comments on this site and your recognition to our colleagues. It is great to read that you found the relaxation and comfort you were looking for during your stay at Hotel Marina El Cid and that you received a satisfactory level of service, for us, that is what you and all our guests deserve.
This is your home and we hope to have the pleasure to serve you again anytime soon.
Cordially,
Excellent accommodations, the staff: My Concierge-Juan Sequeida took care of some personal needs and went above and beyond to assist and came thru without blinking an eye. My two Butlers: Noah and Angel were fantastic with taking care of any other needs that my family and I inquired about. They were relentless and tirelessly worked again above and beyond to make our stay not only comfortable but made our stay even more pleasurable than I could have imagined. Our stay actually felt genuine and meaningful as we didn’t have to worry about much as these wonderful staff members took care of our very need and were delightful while doing so.
I bring the whole family every year and sometimes come as a getaway from the family as well and am always treaded with such genuine and respect.
I can’t wait to go again and would love to have the same staff be a part of our stay. And of course anyone that has been here before, you all know amenities are fit for a king. 😉
Thanks to all,
Johnny
Dear guests,
We are very pleased to receive your comments and read that your visit to Hotel Marina El Cid resulted in a positively unforgettable experience for the whole family. We sincerely hope to have the honor of serving you again in this, your home.
Best regards.
