The grounds are beautiful and full of flowers, trees and wild life. We had a few maintenance issues but they were resolved right away. Our experience was especially great because of our Butler Noah. He assisted with eveything we needed, from dinner reservations to rides to the other resort. Noah went above and beyond and decorated our room for my mother and aunts birthday 🎂!
Dear guests,
We are very pleased to receive your comments and read that your visit to Hotel Marina El Cid resulted in a positively unforgettable experience for the whole family. We sincerely hope to have the honor of serving you again in this, your home.
Best regards.
The resort was beautiful and the rooms were nice. The restaurant staff the individuals working the bars they were all great and very friendly and they made this Resort stay enjoyable. My friend and I usually do not stay in all inclusive because we spend a lot of time in the city and just out exploring but this vacation was all about relaxation, so this was our first all-inclusive and I was a little disappointed.
However there were many cons.
1) Wi-Fi- it was an additional cost. For those with thier own data plans, the resorts "blocks" your usage depending on your "resort". My phone Wi-Fi always worked in the main lobby and in the areas of their higher end property.
2). The Food- shrimp scampi is not made with tomato sauce. Our first night's dinner was supposed to be Mediterranean and there was only one Mediterranean item on the menu, instead I had Thai shrimp. I would say that three maybe four of their 12 restaurants were consistent in their food. Dinner reservations was almost impossible to get even though we were told to book them two days in advance they were always sold out or full even when the restaurant did not look full because they wanted to push you towards their mediocre Buffet.
3) Service- so I don't expect my room to be cleaned every day in those instances I will put the please do not clean sign on the door but when you do clean my room I expect you to refill everything so if you take my face towel replace the face towel if I drink out of a cup please give me a new cup. So usually when I travel, I do not leave a tip until the end of my trip, and that tip is truly based on the service that I received. So my traveling buddy in her room left a daily tip for when she wanted her room clean one day she left a tip... the tip was taken, but the room was not cleaned. Guest services does not assist you and travel back to the airport instead they send you outside to talk to the Bell hop so they can help coordinate picking up your bags and getting to the airport. Even though if we had stayed in one of the higher end hotels at a minimum they offer shuttles that you can pay for to get to the airport.
4) All-inclusive- there are no snacks provided to you in your room or even at the pool. There were a lot of pool bars but no food and I understand that you wanted to keep the Critter population down so they did not allow you to eat at the pools even though they allowed you to drink to the point where people were obnoxious. So there was one little rest convenient restaurant that had sandwiches or ice cream or cookies but that was a walk so it wasn't anything convenient about that. So they were severely lacking in this area is it related to quick items.
And if you went to the gift shop to buy a bag of chips which you shouldn't have had to do because this is all inclusive restaurant a package of Lay's potato chips was $17 that is absolutely unacceptable.
Dear guest,
Thank you very much for your recent visit to Hotel Marina El Cid, we appreciate your comments, and your time to write a review. We will take proper actions in order to improve our service and facilities.
Sincerely,
New experience--we vacationed during a hurricane! El Cid staff was on it. They provided daily updates and secured the property to avoid as much damage as possible. A few things could have been handled differently, but overall we were very pleased with their disaster plan.
Shout-outs to a few that made our stay extra special: Alma and Luis were superstars! Daniel and Carlos in the Mediterranean restaurant were attentive and so very accommodating. So happy to see Daniel back in the Italian restaurant--great surprise! Calmo and Pedro are always welcoming in the French restaurant. Rudolfo and Abmael make breakfast and lunch enjoyable. Lastly, Noe, Adrian and Francisco are the best bartenders you could ask for!
Dear guest,
Thank you so much for your words and for your recognition. We sincerely appreciate your visit and your preference, and we hope to have the pleasure to serve you anytime soon.
Cordially,
I had an Excellent stay at Marina El Cid! Take the negative reviews with a grain of salt. I stayed there 3 nights in July 2024 and do not have a single complaint. The hotel is in great condition, my room was very spacious, AC and fan were working perfectly fine the whole time. The hotel is clean and taken care of, the food is awesome with many options! Getting dinner reservations isn’t easy but I was able to book one after checking in and the next morning I booked one more as there was a cancellation. So double check the morning after even if they are fully booked! I really liked breakfast at the Trattoria, lunch at Haciena Arrecife and dinner at the French restaurant. The other places are good too.
The pool area is vibrant and fun but I mostly hung out on the beach. There are these rock barriers they installed, perhaps to keep the waves from coming in given there are families with kids. But the water is warm and the beach is quiet with plenty of available lounge chairs and umbrellas! The staff cleans the beach regularly from the seaweed as well.
My absolutely favorite part of this hotel is the nightly entertainment. I LOVED the Broadway show (the lead singers performing Phantom of the Opera made me cry from joy). The dancers are awesome! Really enjoyed the Urban show (the acrobatic tricks they did were amazing). The live band in the evening at Abnia bar was super good, they made everyone very happy. And best of all was the Disco with Hugo as the DJ. Absolutely wonderful guy who earlier in the day helped me with directions. I danced like crazy the whole two hours, he played songs that I and other people requested, and finished the night with payaso del rodeo (which I was able to learn quickly!). Special shout out to Hugo, the boss ;)
Overall, I had an amazing experience at Marina El Cid. I didn’t do any of the spa services or tours etc but everything that I described above was perfect.
Dear guest,
It is fantastic to read that you had an amazing time during your stay with us, enjoying our activities as well as the service and facilities. It would be great to have the pleasure to serve you and your family again in a near future.
Warm regards
Booked spa packages for two couples. Were told one price and paid when booking. Then when the second couple was in the middle of the spa treatment they were told they “charge the wrong price “ and the spa cost double what we were told. We would not have booked at the price we ended up paying.
