Resort was clean - but maintenance could be better. We waited a week to have a huge beehive removed by our balcony. And it took several requests to have anything done .

Food was ok but not great & we had an awful experience at the French restaurant. Room service was ok but tray pick up could be better since you can’t leave them outside of room.

Resort was clean & aromatherapy & pillow options were a very nice touch!

Butler, maid & concierge service was great!
Concierge could have done a little better with explaining that trips shouldn’t be booked until at resort for better prices & when I asked if shuttle service was available I was told no but you do provide it & we had to pay for services not needed.

The marketing pictures also lend themselves to the earlier days of the resort which is misleading. Especially when compared to the Ventus property.

The service overall was wonderful but for an all inclusive resort you have to tip to really get “ good” service. Especially at the bars. This shouldn’t be. There also needs to be more bartenders outside in the pool area. And while the Platinum bar area is awesome- this service should also be provided outside by the pool area.