Great resort great food great times. We were there when Hurricane Beryl hit and we felt safe and accomdated. We were lucky to have two butlers, Noah and Roman who were not only the nicest people you would ever meet, but friendly and helpful to any request.
Dear guest,
Thank you for sharing your comments on this site and your recognition to our service and facilities. It is great to read that you found the relaxation and comfort you were looking for during your stay at Hotel Marina El Cid and that you received a satisfactory level of service, for us, that is what you and all our guests deserve.
This is your home and we hope to have the pleasure to serve you again anytime soon.
Cordially,
I do not like the People Smoking and Vaping
and no one doing anything about.
every day by the Apple Pool there were many people
smoking and vaping and curing by the kid pool
Leonard Strunck
Dear guest,
First of all, I would like to thank you for your recent stay and for taking the time to share your comments with us. We sincerely regret that we were not at the level of your expectations. We are constantly improving and learning from our guests. We sincerely hope to have the opportunity to serve you again in a near future.
Cordially,
Our butlers, Roman and Noah, were amazing! Service in the French and Mediterranean restaurants was severely slow. The food in the French restaurant was fantastic. Best steaks we had were there. Cafe staff seemed unfriendly when we were in there. However, everything was very clean and well maintained. Pool/beach bar staff and wait staff were wonderful. Activities group was friendly and outgoing. Fernanda, with sales was very sweet and friendly. We look forward to seeing her again!
Dear Katie,
Thank you so much for your kind review and for your recognition. Your comments make us feel commited to keep giving a great service and continue improving on every detail in order to maintain the quality and service that characterizes El Cid.
This is your house and we hope to see you again soon, hopefuly, for a longer stay.
Warm regards
This property is fabulous! We have been coming here for many years. The rooms are beautiful and very comfortable. The pools are great. The service and employees are second to none.
Dear guest,
Our goal is to deliver an experience that can be remembered as an unforgettable time along with your family. We feel expremely satisfied to read that we have been succesful once again with you and your family. Thank you for your kind words and recognition.
Warm regards
We really enjoy this resort. It offers pretty much everything. One of the best services is 5he butler service. We had Roman and Noah. They were amazing and we will be requesting them when we return.
Highly recommend going here if traveling to cancun. They do a great job
Dear guest,
We sincerely appreciate your time to post your comments about our service and facilities as well as your preference. We are commited with your satisfaction and work everyday in offering the best service for the best possible experience for you and your family.
This is your house and we hope to see you again soon.
Greetings,
