We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Great resort great food great times. We were there when Hurricane Beryl hit and we felt safe and accomdated. We were lucky to have two butlers, Noah and Roman who were not only the nicest people you would ever meet, but friendly and helpful to any request.
Date of stay: June 2024
Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review
Responded 10 Jul 2024
Dear guest,
Thank you for sharing your comments on this site and your recognition to our service and facilities. It is great to read that you found the relaxation and comfort you were looking for during your stay at Hotel Marina El Cid and that you received a satisfactory level of service, for us, that is what you and all our guests deserve.
This is your home and we hope to have the pleasure to serve you again anytime soon.
Cordially,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
All reviews platinum club murphy bed cliff jump infinity pool time share platinum service convention center bedroom suite kids club seafood restaurant per device family vacation main pool fire show main buffet swim up bar vacation club
Review tags are currently only available for English language reviews.
I do not like the People Smoking and Vaping and no one doing anything about.
every day by the Apple Pool there were many people smoking and vaping and curing by the kid pool
Leonard Strunck
Date of stay: June 2024
Review collected in partnership with this hotel
This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Ask str21481 about Hotel Marina El Cid Spa & Beach Resort
Thank str21481
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 9 July 2024
Dear guest,
First of all, I would like to thank you for your recent stay and for taking the time to share your comments with us. We sincerely regret that we were not at the level of your expectations. We are constantly improving and learning from our guests. We sincerely hope to have the opportunity to serve you again in a near future.
Cordially,
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Our butlers, Roman and Noah, were amazing! Service in the French and Mediterranean restaurants was severely slow. The food in the French restaurant was fantastic. Best steaks we had were there. Cafe staff seemed unfriendly when we were in there. However, everything was very clean and well maintained. Pool/beach bar staff and wait staff were wonderful. Activities group was friendly and outgoing. Fernanda, with sales was very sweet and friendly. We look forward to seeing her again!
Date of stay: June 2024
Review collected in partnership with this hotel
This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Ask Katie H about Hotel Marina El Cid Spa & Beach Resort
Thank Katie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 July 2024
Dear Katie,
Thank you so much for your kind review and for your recognition. Your comments make us feel commited to keep giving a great service and continue improving on every detail in order to maintain the quality and service that characterizes El Cid. This is your house and we hope to see you again soon, hopefuly, for a longer stay.
Warm regards
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
This property is fabulous! We have been coming here for many years. The rooms are beautiful and very comfortable. The pools are great. The service and employees are second to none.
Date of stay: June 2024
Review collected in partnership with this hotel
This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Ask vickiw876 about Hotel Marina El Cid Spa & Beach Resort
Thank vickiw876
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 July 2024
Dear guest,
Our goal is to deliver an experience that can be remembered as an unforgettable time along with your family. We feel expremely satisfied to read that we have been succesful once again with you and your family. Thank you for your kind words and recognition.
Warm regards
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We really enjoy this resort. It offers pretty much everything. One of the best services is 5he butler service. We had Roman and Noah. They were amazing and we will be requesting them when we return.
Highly recommend going here if traveling to cancun. They do a great job
Date of stay: June 2024
Trip type: Travelled with family
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Ask StuartRHamby about Hotel Marina El Cid Spa & Beach Resort
Thank StuartRHamby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 July 2024
Dear guest,
We sincerely appreciate your time to post your comments about our service and facilities as well as your preference. We are commited with your satisfaction and work everyday in offering the best service for the best possible experience for you and your family.
This is your house and we hope to see you again soon.
Greetings,
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Special thanks to the staff at the kid's club during our 6 days family vacation at Marina El Cid Spa and Beach Resort! My kid had such a great time at the club during our stay. The activities at the club were fun, changed daily and well planned. Staff there were attentive and friendly. Highly recommended to parents to drop the kids there for some "me" time! 😄
Date of stay: June 2024
Trip type: Travelled with family
Ask Meander33936019611 about Hotel Marina El Cid Spa & Beach Resort
Thank Meander33936019611
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 July 2024
Dear guest,
Thank you so much for your words and for your recognition. We sincerely appreciate your visit and your preference, and we hope to have the pleasure to serve you anytime soon.
Cordially,
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
 (1).png){kind=logo}
