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Hotel Marina El Cid Spa & Beach Resort
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Hotel Marina El Cid Spa & Beach Resort
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Review of Hotel Marina El Cid Spa & Beach Resort
4.0 of 5 bubblesReviewed 2 Jul 2024
I do not like the People Smoking and Vaping
and no one doing anything about.

every day by the Apple Pool there were many people
smoking and vaping and curing by the kid pool

Leonard Strunck
Date of stay: June 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review
Responded 9 Jul 2024
Dear guest,

First of all, I would like to thank you for your recent stay and for taking the time to share your comments with us. We sincerely regret that we were not at the level of your expectations. We are constantly improving and learning from our guests. We sincerely hope to have the opportunity to serve you again in a near future.

Cordially,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 1 July 2024
El Cid Marina Puerto Moralos

Our butlers, Roman and Noah, were amazing! Service in the French and Mediterranean restaurants was severely slow. The food in the French restaurant was fantastic. Best steaks we had were there. Cafe staff seemed unfriendly when we were in there. However, everything was very clean and well maintained. Pool/beach bar staff and wait staff were wonderful. Activities group was friendly and outgoing. Fernanda, with sales was very sweet and friendly. We look forward to seeing her again!

Date of stay: June 2024
Review collected in partnership with this hotel
Ask Katie H about Hotel Marina El Cid Spa & Beach Resort
Thank Katie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 July 2024

Dear Katie,

Thank you so much for your kind review and for your recognition. Your comments make us feel commited to keep giving a great service and continue improving on every detail in order to maintain the quality and service that characterizes El Cid.

This is your house and we hope to see you again soon, hopefuly, for a longer stay.

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2024
Fabulous Resort

This property is fabulous! We have been coming here for many years. The rooms are beautiful and very comfortable. The pools are great. The service and employees are second to none.

Date of stay: June 2024
Review collected in partnership with this hotel
Ask vickiw876 about Hotel Marina El Cid Spa & Beach Resort
Thank vickiw876
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 July 2024

Dear guest,

Our goal is to deliver an experience that can be remembered as an unforgettable time along with your family. We feel expremely satisfied to read that we have been succesful once again with you and your family. Thank you for your kind words and recognition.

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2024
Love the Butler service

We really enjoy this resort. It offers pretty much everything. One of the best services is 5he butler service. We had Roman and Noah. They were amazing and we will be requesting them when we return.

Highly recommend going here if traveling to cancun. They do a great job

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Ask StuartRHamby about Hotel Marina El Cid Spa & Beach Resort
Thank StuartRHamby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 July 2024

Dear guest,

We sincerely appreciate your time to post your comments about our service and facilities as well as your preference. We are commited with your satisfaction and work everyday in offering the best service for the best possible experience for you and your family.

This is your house and we hope to see you again soon.

Greetings,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2024
Excellent Kids Club Experience

Special thanks to the staff at the kid's club during our 6 days family vacation at Marina El Cid Spa and Beach Resort! My kid had such a great time at the club during our stay. The activities at the club were fun, changed daily and well planned. Staff there were attentive and friendly. Highly recommended to parents to drop the kids there for some "me" time! 😄

Date of stay: June 2024
Trip type: Travelled with family
Ask Meander33936019611 about Hotel Marina El Cid Spa & Beach Resort
Thank Meander33936019611
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 3 July 2024

Dear guest,

Thank you so much for your words and for your recognition. We sincerely appreciate your visit and your preference, and we hope to have the pleasure to serve you anytime soon.

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2024
Broken promises and combative staff

This resort promised to accommodate my food allergies, however, I spent the entire vacation watching my family order all this delicious looking food while I ate salad and fruit. They would not prepare dishes special. The rooms had bugs, the staff was combative when you brought up issues and the management didn't care enough to even meet with us. There was much more that went wrong but my advice, choose another place to stay.

Date of stay: June 2024
Review collected in partnership with this hotel
Ask maciekmay about Hotel Marina El Cid Spa & Beach Resort
Thank maciekmay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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