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cherylmoney21
Houston, Texas

Oops

3.0 of 5 bubblesReviewed 25 Jun 2024
Reservation messed up. Problems at one of the restaurants. Beaches still need a lot of help. One night room service was extremely slow and delivered cold food.
Date of stay: June 2024
Review collected in partnership with this hotel
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Reviewed 24 June 2024

All around amazing, don’t forget to ask for Jerry the Bartender!!! The best. Don’t forget to chant his name while the live bands are playing!

Date of stay: June 2024
Review collected in partnership with this hotel
Thank nicolacarrizo1991
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 25 June 2024

Dear guest,

Thank you so much for your words and for your recognition. We sincerely appreciate your visit and your preference, and we hope to have the pleasure to serve you anytime soon.

Cordially,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2024

I took the family there. We had a pretty good time. The restaurants are pretty good. I've been coming here for the last 10 years. Each time was okay!
I would like to thank my butler Gerson Sanchez. He actually made the trip worthwhile. He helped out on everything we need.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank lonnie D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 25 June 2024

Dear guest,

We sincerely appreciate your kind comments about your stay at Hotel Marina El Cid. We found very rewarding to learn that we have been succesful in providing great service and accomodations. This is your home anytime!

Sincerely,

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Reviewed 23 June 2024

The resort was beautiful and clean! Food was delicious and service was wonderful! Gerson was our Butler this week and he was so great! Exceptional service from dinner reservations to golf cart rides to dinner. Gerson arranged a cake and decorations for our daughter’s graduation celebration! We also had a wonderful waiter Gustavo at the Marina & Kabo, hard worker and exceptional service!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TracyC1007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 25 June 2024

Dear Tracy,

We are very pleased to read your kind comments and to know that your visit resulted in a pleasant experience with your family. At Hotel Marina El Cid we will always be ready to welcome you and make this your home in the Mexican Caribbean.

Best regards.

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Reviewed 23 June 2024

The rooms were great. We stayed in Marina, Venus, and Ha. The three presidential rooms were of good taste. The gardens are beautiful, we liked them very much. Food-wise, we enjoy the variety of dishes, taste, flavor, aroma, and presentation. The room service was amazing and the red & white wines were good.

Date of stay: June 2024
Trip type: Travelled with family
Thank B D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 25 June 2024

Dear guest,

We are very pleased to read your kind comments and to know that your visit resulted in a pleasant experience with your family. At Hotel Marina El Cid we will always be ready to welcome you and make this your home in the Mexican Caribbean.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2024

It is an all inclusive food, beverage and basis liquor resort which made our stay very comfortable not having to cook or go out every night. There are many restaurants to dine at and the food was very very good. I really like that the resort is not too large and there are pools throughout the resort that can be used by anyone except if designated for adults only. Staff were very good. The nightly entertainment was different each day and was pretty good. The grounds are very beautiful and they have their own marina which we took advantage of to take snorkeling and scuba diving excursion. We definitely will be returning.

Date of stay: May 2024
Review collected in partnership with this hotel
Thank JnCMattazaro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 25 June 2024

Dear guest,

Thank you so much for choosing Hotel Marina El Cid/ Ventus at Marina El Cid as your destination again for your vacation, we are happy and proud to read that your experience was fantastic and that you have great memories of this very special time!

It would be fantastic to see you again very soon!

Cordially,

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