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The rooms were great. We stayed in Marina, Venus, and Ha. The three presidential rooms were of good taste. The gardens are beautiful, we liked them very much. Food-wise, we enjoy the variety of dishes, taste, flavor, aroma, and presentation. The room service was amazing and the red & white wines were good.
Dear guest,
We are very pleased to read your kind comments and to know that your visit resulted in a pleasant experience with your family. At Hotel Marina El Cid we will always be ready to welcome you and make this your home in the Mexican Caribbean.
Best regards.
It is an all inclusive food, beverage and basis liquor resort which made our stay very comfortable not having to cook or go out every night. There are many restaurants to dine at and the food was very very good. I really like that the resort is not too large and there are pools throughout the resort that can be used by anyone except if designated for adults only. Staff were very good. The nightly entertainment was different each day and was pretty good. The grounds are very beautiful and they have their own marina which we took advantage of to take snorkeling and scuba diving excursion. We definitely will be returning.
Dear guest,
Thank you so much for choosing Hotel Marina El Cid/ Ventus at Marina El Cid as your destination again for your vacation, we are happy and proud to read that your experience was fantastic and that you have great memories of this very special time!
It would be fantastic to see you again very soon!
Cordially,
We were there during a tropical depression and still had a great time. Staff is amazing!! Our butler Gerson was great.
Especially, I want to thank the wonderful medical staff with Dr Cruz who was a an absolute gentleman. Great care. Town is very charming
Dear guest,
Our goal is to deliver an experience that can be remembered as an unforgettable time along with your family. We feel expremely satisfied to read that we have been succesful once again with you and your family. Thank you for your kind words and recognition.
Warm regards
We had a terrific 7 day, 6 night vacation at the El Cid in Puerto Morelos. Here is my review:
* The food options were terrific especially given this is an all inclusive resort. We were able to eat at almost all the restaurants.
* The pool was quite the hub activity even with the constant rain we had this week. There were also activities in other parts of the resort which kept kids busy.
* The staff was excellent. Our butler (Indira) was very communicative and became part of our family during the week. She speaks Spanish (of course) and English, and was able to make recommendations about what to do and helped us set up our dinner reservations. Miguel, part of the staff at the Mercado at Delores, was very kind to me and my family. He was super.
* The room we stayed in was a bit musty and the A/C did not work as well as some may have hoped. We were used to this, having stayed at other similar all-inclusives in the the Cancun area.
* I recommend bringing 100+ single dollars for tipping. I tipped at dinner, for our butler, for room service, coffee, etc., and it adds up fast. ATM fees here are $7.95 so bring cash!!! Tips in US$ are fine, and exchanging for pesos will be expensive.
* I recommend visiting the Puerto Morales town via the El Cid's morning bike tour. It's a great way to see the town, but expect to be solicited a bit from the local store owners. It's better than most other tourist places like Puerto Vallerta, but can be annoying to someone expecting peace and a casual walk.
*. If it's raining, as the front desk for a white umbrella. They were free for us (not sure if this was because we were part of the platinum club).
*. If you are looking to get out, I recommend scheduling a tour by visiting the "I love Puerto Morelos Tour" shop in the downtown area (they are on FB too). They will give you a good price on a tour of ChiChinitzen, etc. Frank helped us, who was great.
Dear Dave,
We are very pleased to receive your comments and read that your visit to Hotel Marina El Cid resulted in a positively unforgettable experience for the whole family. We sincerely hope to have the honor of serving you again in this, your home.
Best regards.
The beach was pleasant even with the rain! The staff is attentive and personable - always ready and willing to assist!
Dear guest,
Wishing you an excellent week, we greet you from the Mexican Caribbean and we sincerely appreciate your kind comments about our facilities and services. It will be a pleasure for us to serve you in the near future.
Warm regards!
