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jnorris2024
Conroe, Texas

GR 2024

5.0 of 5 bubblesReviewed 29 Sept 2024
There are a lot of happy owners at the pool and beach. The master suite is the best room in Mexico. Puerto Morales has shopping, restaurants, activities, etc. The resort is somewhat secluded, but close enough to both Cancun and Playa Del Carmen to visit. The service at a Royal Resort is hands down the best in the industry.
Date of stay: September 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pamela Glez, Other at Grand Residences Riviera Cancun, responded to this review
Responded 30 Sept 2024
Dear Norris,

Thank you for taking the time to post about your vacations at Grand Residences.

We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Mexico.

We look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.
Pamela González
Online Reputation Agent 
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,198)
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Reviewed 28 September 2024 via mobile

Beautiful resort. Rooms are amazing and spacious. Nice pool areas and pool bars. Small beach area but great beach service.
2 Restaurants with great theme nights. French night was our favorite. The lobby bar is great. We loved our server Felix. The cooking and mixology classes were very fun. Painting activity was fun and they make your project look professional. Totally worth it.

Room tip: This resort is secluded so all inclusive is good. The concierge is helpful. David was wonderful
Date of stay: September 2024
Trip type: Travelled with family
Thank tracyl595
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pamela Glez, Other at Grand Residences Riviera Cancun, responded to this reviewResponded 1 October 2024

Dear Tracy,

Thank you for taking the time to post about our resort.

We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun.
We will be happy to share your comments with Felix and his managers.

We look forward to hosting you and your family soon.

Warm regards.
Pamela González
Online Reputation Agent 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2024

I have stayed at all the Royal Resort locations in Cancun and the surrounding area and have come to expect only the best. The Grand Residence by far exceeded my expectations! From the moment my reservation was made, my Concirege, David contacted me to arrange transportation from and to the airport. David has made sure my stay was be a memorable one. But the truly unexpected surprise was when I dined at El Faro restaurant. The food was delicious and the presentation was what you would expect from a 5 star Parisian restaurant! Chef Francisco provides a dining experience that is visible pleasing to the eye and excites the taste buds! If you want an experience to remember, visit the Grand Residence and Chef Francisco!

Date of stay: September 2024
Trip type: Travelled with friends
Thank BessieD7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pamela Glez, Other at Grand Residences Riviera Cancun, responded to this reviewResponded 27 September 2024

Dear Bessie,

Thank you for taking the time to post about our resort.

We're glad to learn you and your family had a 5-star experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.

We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience".

We look forward to welcoming you back during your next visit to the Mexican Caribbean.

Warm regards.
Pamela González
Online Reputation Agent 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2024

Chef Francisco is a Master. His food presentation has been suburb! From the flaming steak & lobster to his imaginative and delicious desserts. We thought we were dining in a Michelin 5 star restaurant.
Bravo!
David our Concierge has been most accommodating to our every need and always with a smile

Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lenora C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pamela Glez, Other at Grand Residences Riviera Cancun, responded to this reviewResponded 26 September 2024

Dear Lenora,

Thank you for taking the time to review your stay at Grand Residences.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.

We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience".

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.
Pamela González
Online Reputation Agent 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2024

I had an amazing time. As soon as we got to the airport in Cancun we had our private driver with a brand new black suburban sent from the resort. The driver gave us warm towels and he ordered our drinks to be ready once we got to the resort. Liza our concierge was waiting for us as soon as we got to the resort and we received our drinks. Everyone welcomed us to the resort. Liza was always there to help us plan activities throughout our stay. She was amazing!! Great communication and had everything ready for us. Also want to that Carlos for taking care of us during Mexican theme night for dinner. Everyone was amazing!! Incredible customer service.

Room tip: This place was Amazing!!
Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peter M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pamela Glez, Other at Grand Residences Riviera Cancun, responded to this reviewResponded 18 September 2024

Dear Peter,

Thank you for taking the time to review our resort. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests’ expectations.

We are glad to know that you enjoyed the special service of Liza and Carlos. We are convinced that our staff is essential in our hospitality and we are glad to find out that they are doing a fantastic job.

It is excellent to know that we have provided you and your family with incredible memories. We look forward to hosting you again soon.

Warm regards.
Pamela González
Online Reputation Agent 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2024

We thoroughly enjoyed our stay there. If you want a relaxed atmosphere, then this is the place for you. The staff was attentive and friendly. Overall, we would go back.

Date of stay: September 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mrs_Polinik
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pamela Glez, Other at Grand Residences Riviera Cancun, responded to this reviewResponded 18 September 2024

Dear Mrs_Polinik,

Thank you for taking the time to review your stay with us.

We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience".

We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming you back soon.

Warm regards.
Pamela González
Online Reputation Agent 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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