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Jim S
Minneapolis, Minnesota

A Most Welcoming New Resort

5.0 of 5 bubblesReviewed 1 Mar 2024
My wife and I just spent two weeks at this beautiful new, all inclusive resort by Karisma. We enjoyed our stay as the service, facilities, and food was excellent. We felt most welcomed by the outstanding staff who gave us great service wherever we went and made us aware that we were appreciated. Our butler, Armando, checked in with us daily to help us with dinner reservations and any other needs. We rate Armando as one of the best butlers that we ever had as six year members of Prestige Travelers. We made use of the well equipped fitness center and the great Spa which gave us the most relaxing massages. We will return.
Date of stay: February 2024
Room Tip: The resort has several large pools with plenty of lounge chairs, umbrellas, and towels for all...
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviewed 19 February 2024

If you are a person that wants to lay out in the sun and hang out in a pool all day drinking then this resort is for you. If you want to walk the beach or go exploring, then this is not the resort for you.
We stayed 6 nights, recommend asking for a room that overlooks the pools, all of those have an ocean view. We were in room 325 which had a great view. The rooms are clean, beds are very comfortable, with fridge, iron and board, hairdryer, bar area with variety of cocktail glasses, in all rooms. You cannot drink the water from the bedroom sinks, but they do give you plenty of bottled water.

Food was good, recommend the JWB Steakhouse and Frank and Lola’s. You need to make reservations as soon as you arrive as they book quickly. The breakfast buffet was excellent, with a wide variety of food.
There was not much day time entertainment, you make your own fun. There is NO BEACH, the resort literally sits right on the water. We love to walk beaches, and did so 4 days, but it is a little treacherous with the rocks and you definitely need water shoes.

The Landshark Bar had some good nightly entertainment and we enjoyed sitting on their deck oceanside for drinks and dinner. It is an adults only resort, so nice not to have kids running around.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank MargaretShanghai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 February 2024

My sister and I just returned from our stay for 10 nights in a Oceanfront Paradise Swim Up Studio at Margaritaville Beach Resort by Karisma, Riviera Maya, Adults Only. I have given the review a 3 rating due to the fact that most travel sites has this listed as a 5 star resort rating and this is not near any of the other 5 star resorts I have visited in the Riviera Maya (i.e. TRS (both), Haven, Valentin Imperial, Excellence, Xcaret Arte, Iberostar Grand Paraíso & Paradisus La Perla) just to name a few. Don’t get me wrong this is a lovely & clean resort, the room was very nice (with the exception of the FREEZING Swimout pool) and all the staff were very welcoming, however given the various annoyances listed below that have been experience at every other 5 star Riviera Maya Resort, this should be rated as a 4 star and priced accordingly as well.

Annoyances (Again considering a 5 star Rating & Current Pricing)
None of the pools are heated & are FREEZING!!!!
No resort & room overview by assigned resort ambassador, nor any followup/check in after resort check-in
No slippers or flip flops to use in the tiled rooms or swimout patio especially when wet & slippery
Very limited Room Service Menu
Lunch restaurants continuously running out of food options (some option weren’t available for 7 plus days)
Limited restaurant options, especially for dinner
When the resort with the rooms that are currently open was fully occupied, there weren’t enough servers whether at the pool, pool bars or restaurants. On 2 evenings it took us over 2 ½ hrs to obtain our complete order and finish our dinner
No bags or baskets available in Joe’s Merchant when selecting room provisions
Need to carry room provisions from Joe’s Merchant back to own room
Pretty much only 1 evening entertainment option (band & Dj in the LandShark bar/restaurant)

I would like to call out employees that were always pleasant and made you feel special when encountered: Mari P. our assigned house keeper & Angel at the Salted Rim bar.

Would we return to Margaritaville Beach Resort by Karisma, Riviera Maya, Adults Only in the future, No unless the pools become heated and the pricing reflect more of a solid 4 star resort.

Room tip: Don't waste the money on a Swimout as the pools are freezing & basically unbearable to swim in.
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank AuntieRobin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2024

We choose this hotel based on its Trip Adviser review on Quality of Food and Standard of Hotel and we weren't disappointed.
The food is of a consistently high standard in both the buffet restaurant and the specialty restaurants.
The hotel rooms are amongst the best we have ever stayed in and are kept very clean.
The majority of the main hotel rooms overlook the pool areas where during the day the pool entertainment is very loud and by night the evening entertainment too loud. This was spoiling our enjoyment of the holiday so we got in touch with the holiday company who arranged with the hotel to have us moved to a quieter room which resulted in a wonderful upgrade to an ocean view suite! There are other quieter rooms which don't have pool or sea views but they don't get any direct sunshine.
The hotel also lists that there are water sports available at no extra charge (with the exception of scuba diving). There are in fact no water sports at this hotel.
We enjoyed the beach which is not directly in front of the hotel building but a short walk. The shore line is rocky which means a short walk to enter the water.
Special mention to some memorable staff who really brought a smile to our faces every day.
Joel and Ramon in the The Boathouse, Annabelis in the bar, the ladies in Joe The Merchants who were all was so friendly and welcoming. Last mention to Miguel at the Tennis/Pickelball courts, book at lesson with him and you won't regret it. We learnt Pickelball and are now hooked.

Date of stay: January 2024
Trip type: Travelled as a couple
1  Thank Elaine W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 January 2024 via mobile

Loving our trip here so far! Great vibe that is relaxed in a Buffet kind of way. We went to Secrets Moche last January and the vibe here is so much more relaxed with people just having fun and not trying to impress anyone. Super clean and great service so far. Weather could be better but it's way warmer than back in Wisconsin so all is well!

Date of stay: January 2024
Trip type: Travelled as a couple
Thank 253kenk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 January 2024 via mobile

"This resort was extremely disappointing. I have previously enjoyed my stays at some Margaritaville hotels in the United States, so I had high expectations for this all-inclusive resort. However, my experience was quite the opposite. The most significant issue was the apparent understaffing in every department, except perhaps for the bellboys. The restaurants were subpar, with long wait times, and it was extremely challenging, if not impossible, to secure a reservation at a specialty restaurant. The bartenders at the bars and the poolside servers were clearly overwhelmed. It seemed that the resort prioritized catering to corporate groups or outings. Given the numerous options in the Cancun area, this would unquestionably be my last choice for a future visit."

Room tip: Do not go here with all the other choices
Date of stay: January 2024
Trip type: Travelled as a couple
1  Thank Charlie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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