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440freddied
Augusta, Ga, United States

GAYLE & FREDDIE'S TRIP

5.0 of 5 bubblesReviewed 29 Jul 2024
The service was great everytime you wanted to go somewheres you just go to the front tell the guy where you are going and he calls in a cart, the rooms were big and spacious good water pressure
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Bustamante, Owner at Ventus Ha' at Marina El Cid Spa & Beach Resort, responded to this review
Responded 29 Jul 2024
Dear 440freddied,
Thank you very much for sharing with us your amazing comments.
We are very glad to hear that your visit to Ventus Ha´was a memorable vacation and that you spent an incredible time.
We will be happy to share your compliments with our staff and recognize their passion for the service.
We look forward to having the opportunity of welcoming you back soon.
Cordially,
El Cid Resorts.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 28 July 2024

Even with the stress of an extra 4 days until we could book a return flight home, El Cid was relaxing and beautiful. July is a little too hot though.

Date of stay: July 2024
Review collected in partnership with this hotel
1  Thank d2ybydx2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Bustamante, Owner at Ventus Ha' at Marina El Cid Spa & Beach Resort, responded to this reviewResponded 28 July 2024

Dear d2ybydx2,
Your positive comments are certainly welcome and we are glad to read that you enjoyed your stay at Ventus Ha' at Marina El Cid Spa & Beach Resort.
Thank you for taking the time to share your experience on this site.
We hope to serve you again in the near future and thank you again for your great comments and for preferring El Cid Resorts.
Saludos amigos and best wishes to all!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2024

We had an amazing time at this all-inclusive resort! Here are some of the highlights:

We signed up for the Platinum Package at the Ventas Ha and would highly recommend that everyone do this! Part of the package includes butler service. Ask for David and Marcelino! They were amazing. They provided us with even more than we requested from dinner reservations to umbrellas to any snacks we wanted to be placed in our fridge. They were also available to give us a golf cart ride if/when needed. They suggested where to go for dinner, nightly activities and live music.

We were blown away by the service from everyone at the resort and shocked that anyone would give less than 5 stars. Before purchasing our package, we read reviews in which people complained about "having to walk across the vast resort" and "waiting in long lines". First of all, we decided to walk everywhere even in the July heat. We would undoubtedly have missed the animals that we encountered while walking on the tree-lined sidewalks.

The resort was amazing and once we walked it once or twice we found it easy to navigate. The pool party atmosphere can be found at the Marina Pool. Lots of kids, entertainment and fun to be had by all ages. We didn't have kids with us so we chose to go to the other pools, including the pool near Mercado. The pool by the Macondo Bar had an amazing view of the ocean. You couldn't walk 100 yards at this resort without finding a bar! At each pool there are several servers that ensure your cup is never dry! Bring $1 bills so you can tip them for the incredible service they provide.

The buffets are good. However, if you visit the Mercado for lunch you arei n for a treat. They have everything - hamburgers, fresh ceviche, Chinese food, salads, shawarma, crepes, so many different kinds of fish and so much more. The Aromas cafe next door has incredible coffee drinks and desserts. Get the ice cream!!

Make dinner reservations! You can't go wrong with any of the restaurants. We had amazing food at Ile De France, La Marina, Tratoria D' Gulio and Kobo. You have to go to Kobo, the chefs are very entertaining and the food is delicious. The salad bar at Alahambra is wonderful and a great way to start your meal. Make sure you try the Tiramisu at Tratoria D' Gulio!

Taco night on Thursdays is awesome. You get to enjoy tacos, Flambeed coffees, and various other treats. There is live entertainment including a mariachi band!

The live entertainment on the other nights is also amazing. There is a daily schedule of events including which bands are playing in different locations. You must go to Waves in Ventus Ha and the Ruf (adult pool) for a drink. The bartenders are the best!

If you are in to massages you have to get one while you are there. The Cotay Spa is beautiful!

Our room was great and the cleaning staff did a great job. Our only complaint is that we were placed next to a family with small children that started screaming at about 7am each day. I would suggest families with kids be placed away from couples.

Great place, great food, awesome service - ask for David and Marcelino if you decide to do the Platinum package at Ventus Ha!

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Tracy S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Bustamante, Owner at Ventus Ha' at Marina El Cid Spa & Beach Resort, responded to this reviewResponded 27 July 2024

Dear TracyS145,
On behaf of our team I would like to thank you for selecting our resort Ventus Ha' At Marina Spa & Beach Resort.
It make us feel very proud to find out that we achieve our aim to offer you a fantastic vacation, I have already shared your comments with our entire resort, they deserve all the credit.
Thank you again for your lovely comments and for choosing El Cid Resorts.
Kindest regards amigos, hasta la vista!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2024

WOW~ !! what a fun week. we loved the awesome service from Marcelino our butler. He was attentive, efficient, responsive professional and so very fun to talk with. As was David our night butler. All of the staff were friendly and fun. They treated us like family, not just another guest at the resort, which I found refreshing and made our trip that much more memorable. I would definitely stay here again!

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jeannine S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Bustamante, Owner at Ventus Ha' at Marina El Cid Spa & Beach Resort, responded to this reviewResponded 24 July 2024

Dear Adventurer643845,
What a pleasure to dicover that VENTUS HA' AT MARINA EL CID SPA & BEACH RESORT exceeded your expectations.
I have already shared your comments with our team.
We look forward to seeing you again soon and thank you again for sharing your comments and for your confidence.
Esta es su casa amigos, hasta pronto!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2024

Great trip with husband. This resort is part of El Cid. Ventus ha was amazing and what made our stay even better was the great staff everyone was super friendly. And our butlers David and Marcelino went above and beyond. They pleased us in every way possible from dinner reservations to changing times at the last minute to every night the aroma therapy n pillow menu. Loved the organic oatmeal and honey body soaps. Thank you to our great butlers the service they provided for us is the reason for us returning to this resort.

Room tip: Ask for David or Marcelino as butlers
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cindy T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Bustamante, Owner at Ventus Ha' at Marina El Cid Spa & Beach Resort, responded to this reviewResponded 24 July 2024

Dear Y7432CWcindyt,
What a pleasure to read that you enjoyed again all the services and facilities of our resort VENTUS HA' AT MARINA EL CID SPA & BEACH RESORT.
Thank you for your frequent visits to our resorts and for your great review.
We always share these comments with our entire team and the feedback from our guests and Members is very appreciated.
Thank you again for your amazing comments and for your confidence through all these years amigos.
Best regards to all, gracias amigos!!

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Reviewed 22 July 2024

First of all I want to thank the staff of Ventus Ha at Marina El Cid Spa and Beach Resort specially a Paulo he was a amazing to drive us from place to place. I give a 10 to the food and my favorite place was the adult roof top pool. Room service was always on point and everyone was respectful and friendly. I will give this place a 10

Date of stay: July 2024
Review collected in partnership with this hotel
Thank cesarina305
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Bustamante, Owner at Ventus Ha' at Marina El Cid Spa & Beach Resort, responded to this reviewResponded 22 July 2024

Dear cesarina305,
What a pleasure to read that you spent a relaxed holiday at VENTUS HA' AT MARINA EL CID SPA & BEACH RESORT.
It was very nice to know that you enjoyed everything about your past stay with us.
We will keep improving our services and facilities for the enjoyment of our guests.
We hope that your next stay is already in your mind, best regards amigos!!

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