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$576
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$551
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gunnylopez

Hospitality

5.0 of 5 bubblesReviewed 11 Jul 2024
Great customer service and hospitality! Rooms were spacious and clean. Great choice of restaurants. Friendly staff and welcoming front desk .
Date of stay: July 2024
Review collected in partnership with this hotel
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Ricardo Bustamante, Owner at Ventus Ha' at Marina El Cid Spa & Beach Resort, responded to this review
Responded 11 Jul 2024
Dear gunnylopez,
We feel very honored with your comments about your past stay at VENTUS HA' AT MARINA EL CID SPA & BEACH RESORT.
Thank you also for your compliments for our staff that works with the best attitude and service to please to our guests.
On behalf of our team I wish to thank you again for your comments and for preferring our resort for your past vacation.
Hasta la vista amigos and warmest regards!!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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27 - 32 of 735 reviews
Reviewed 8 July 2024

Very nice, modern, peaceful, excellent staff & service. Ha pool kid friendly with an adult only infinity poof at the top of building 28

Date of stay: June 2024
Review collected in partnership with this hotel
Thank bhreich
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Bustamante, Owner at Ventus Ha' at Marina El Cid Spa & Beach Resort, responded to this reviewResponded 9 July 2024

Dear bhreich,
We certainly value your amazing comments and thank you for your past stay at Ventus Ha' at Marina El Cid Spa & Beach Resort.
We are so glad to know that you enjoyed everything about our resort and I will make sure to share your comments with our entire team, our team is the highlight of our resort.
It will be a privilege to seeing you again in the near future amigos and thank you again for your confidence and for sharing your experience on tripadvisor.
Warm regards and best wishes amigos!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2024

We had an excellent experience! The staff throughout the entire resort was exceptional. Thank you for a wonderful vacation!!

Date of stay: July 2024
Review collected in partnership with this hotel
Thank GoPlaces38189032773
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Bustamante, Owner at Ventus Ha' at Marina El Cid Spa & Beach Resort, responded to this reviewResponded 9 July 2024

Dear GoPlaces38189032773,
On behaf of our team I would like to thank you for selecting Ventus Ha' At Marina Spa & Beach Resort.
It make us feel very proud to find out that we achieve our aim to offer you a fantastic vacation.
Thank you again for your lovely comments and for choosing El Cid Resorts.
Kindest regards amigos, hasta la vista!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2024

The resort was beautiful and service was great. The only downside was that the beach at the hotel was not the best. Despite having hurricane Beryl come through on our last day, the staff did a great job preparing everyone and taking care of the guests.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jason S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Bustamante, Owner at Ventus Ha' at Marina El Cid Spa & Beach Resort, responded to this reviewResponded 9 July 2024

Dear jasonsC9908SO,
On behalf of all the staff of VENTUS HA´ AT MARINA EL CID SPA & BEACH RESORT I wish to thank you for your kind comments and for your confidence.
We are very glad to know that you had a lovely stay in our resort and that you felt safe during the storm, fortunately everything was fine and thank you for recognizing our protocols.
I have already shared your comments with our entire team.
Thank you again for your confidence and for sharing your review on tripadvisor.
Hasta pronto amigos, best regards to all!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2024

Our butlers Gonzales and Luis were outstanding. Alan and Joel in the Akat restaurant and Luis and Ricardo at the Sense bar, these 6 made our vacation! Not taking away anything from the rest of the amazing staff. It was wonderful to see Tomas was back.

Date of stay: June 2024
Review collected in partnership with this hotel
Thank Daddy-Mama
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Bustamante, Owner at Ventus Ha' at Marina El Cid Spa & Beach Resort, responded to this reviewResponded 7 July 2024

Dear Daddy-Mama,
What a pleasure to read that you enjoyed another stay at VENTUS HA' AT MARINA EL CID SPA & BEACH RESORT.
Thank you also for your compliments for our team, I will make sure to share your comments with all of them, we are so proud of every single member of our staff.
Thank you again for your amazing comments and for your frequent visits amigos.
Kindest regards, see you soon in your home away from home!!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2024

From day one getting reservations at the restaurants was hard. As frustrating as that was everytime we went to the restaurants a good portion of the tables were empty. I believe there should be a percent of tables available for guest that just arrived to the resort. We were unable to get a restaurant for our first full day and had to beg supervisors to get us into restaurants the next couple days because we showed up Monday and all was booked. The room service was not the best as we usually got cold food. We figure that is due to short staffing. The lunch buffet was excellent and I wish it was available for dinner as the dinner buffet just wasn't that good. The resort grounds are very nice so no complaints there and the drinks were good. Obviously, my complaints revolve around the food and restaurant accommodations

Date of stay: June 2024
Review collected in partnership with this hotel
1  Thank jeffwuerth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Bustamante, Owner at Ventus Ha' at Marina El Cid Spa & Beach Resort, responded to this reviewResponded 5 July 2024

Dear jeffwuerth,
On behalf of all the staff of VENTUS HA´ AT MARINA EL CID SPA & BEACH RESORT I would like to thank you for your comments and for selecting our resort.
Thank you also for your positives and for your feedback that is always welcome and we always apply the suggestions that are in our hands.
We will keep improving all the services and facilities of our resort.
We hope to seeing you again soon and thank you again for your comments and for your confidence.
Kindest regards amigos!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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