We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Pamela C

Best birthday trip for my bf , and as his plus one I had a great time

5.0 of 5 bubblesReviewed 5 Aug 2024
Me and my boyfriend recently did vacation to this all Inclusive hotel , and let me tell you guys we visited the bar area as soon you walk in. Enrique was our bartender and let me tell you guys he gave us the best experience ever, he made us special drinks , he always made sure we were comfortable and cossy and that our drinks tasted good but not only that the time we had a at bar was great because Enrique gives the best vibe and serve the best drinks.
On our first night there we went to landshark restaurant and jasiel and Herlindo were our servers let me tell you guys , if you wanna come have a good time and get wasted they will make sure you get wasted , they play with you and keep bring drink and shots for you to have the best night ever, both of them thoughts tricks for the game so we can get more wins. They also had band at land shark and they were only
Playing English music jasiel went out of his way to request some more Hispanic Mexican music for us which made our night even better.
At the boathouse Cristian remembered who we were and offered to serve us directly which made our day great , he remembered us from the day before which he was serving us at license to chill bar and let me tell you he was the only server working he was taking everyone’s order while other were just talking, he made sure our food got to us and that our drink were served since there was a lot of people there , but even than he gave us the best experience ever.
Viridiana helped at front desk, we couldn’t get our AC to work (doors have to be closed for ac to turn on)and our tv to connect to our ps5 , she came in our room and took her 5 seconds to fix everything , she super friendly and makes sure everything keeps working until she leaves the room so you don’t have no more problems for the rest of the days your staying there. But in general all staff was great but this people right here went above and beyond for us , we had the best time and they made our experience even better the best time.
Date of stay: August 2024
Room Tip: The activities and spas and all that is and extra charge , the points they give you don’t even...
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels and Resorts, Owner at Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only, responded to this review
Responded 5 weeks ago
Dear Pamela,

Thank you for sharing your amazing experience! We’re thrilled to hear that Enrique, Jasiel, Herlindo, Cristian, and Viridiana made your stay unforgettable with their exceptional service. From personalized drinks and lively games to prompt assistance and friendly interactions, our team clearly went above and beyond to ensure you had the best time.

We can't wait to welcome you back for more great vibes and memories!

Fins up!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$913
Fully refundable
  • Official Site
  • Expedia.com
    $913
  • Booking.com
2.0 km from Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only
Free Wifi
Free parking
$490
Fully refundable
No prepayment needed
  • Hotels.com
  • Expedia.com
    $490
  • Booking.com
6.1 km from Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only
Free Wifi
Free parking
$512
Fully refundable
  • Hotels.com
  • Priceline
  • Expedia.com
    $512
9.5 km from Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only
Free Wifi
Free parking
$451
Fully refundable
Get rewarded with One Key
  • Hotels.com
  • ZenHotels.com
    $438
  • Trip.com
10.1 km from Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only
Free Wifi
Free parking
  • Algotels
  • ZenHotels.com
    $492
  • Hotels.com
1.6 km from Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only
Free Wifi
Free parking
Get rewarded with One Key
  • Algotels
  • ZenHotels.com
    $483
  • Priceline
5.1 km from Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only
Free Wifi
Free parking
Get rewarded with One Key
  • Expedia.com
    $266
  • ZenHotels.com
    $254
  • Booking.com
0.9 km from Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only
Free Wifi
Free parking
  • Algotels
  • ZenHotels.com
    $394
  • Expedia.com
    $430
2.3 km from Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only
Free Wifi
Free parking
Get rewarded with One Key
  • Expedia.com
    $277
  • ZenHotels.com
    $260
  • Priceline
4.5 km from Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only
Free Wifi
Free parking
  • Hotels.com
  • ZenHotels.com
    $430
  • Expedia.com
    $473
9.9 km from Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only
Free Wifi
Free parking
View more hotels in Puerto Morelos
Reviews (867)
Filter reviews
869 results
Traveller rating
630
139
55
26
19
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
630
139
55
26
19
Show reviews that mention
All reviews taco house salted rim chill bar tacos land shark jimmy buffet cheeseburger in paradise sos bar tiki party wedge salad chef roberto bell stand the entire staff activities director multiple bars needed reservations recommend staying here
Selected filters
Filter
Updating list...
22 - 27 of 869 reviews
Reviewed 6 August 2024

We are just finishing up a one week trip for our anniversary. We have had a wonderful time! The food was consistently delicious, which we find quite impressive for an all-inclusive hotel. The little coffee shop was delightful. We booked the Honeymoon Suite, which was always immaculately maintained by the staff. Special mention must go to several staff members who have gone above and beyond to provide exceptional service - Fabio (the concierge) made certain that everything went smoothly and well, Genaro (bartender at the SOS swim-up bar) made excellent drinks and was always providing the best service, Rogelio (waiter at breakfast) was full of energy and always eager to provide anything we needed, and especially Carlos (the waiter at the Steak House), who is one of the most attentive servers I have experienced anywhere in my life, always paying attention and anticipating our every desire. Well done Margaritaville!

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Thank Douglas M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels and Resorts, Owner at Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only, responded to this reviewResponded 5 weeks ago

Dear Douglas,

Thank you for choosing us to celebrate your anniversary! We're delighted to hear you had a wonderful time and enjoyed our delicious food, delightful coffee shop, and immaculate Honeymoon Suite. We're especially proud of our team members—Fabio, Genaro, Rogelio, and Carlos—who made your stay exceptional. Your kind words mean the world to us, and we can't wait to welcome you back for more unforgettable moments at Margaritaville!

Fins up!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2024

No beach but it’s worth it not having a big crowd and no kids. No wait times. Extremely clean with perfect service. Huge rooms with a nice balcony. Pools are really nice and no fighting for chairs! Comfy bed, rooms quiet. I do wish there was at least one more restaurant. BEST BREAKFAST BUFFET I HAVE EVER SEEN!!!!! Metzlie from entertainment and Angelo from service were extra special ❤️

Room tip: No beach
Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Heather P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels and Resorts, Owner at Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only, responded to this reviewResponded 5 weeks ago

Dear Heather,

Thank you for your fantastic review! We’re thrilled you enjoyed our clean facilities, spacious rooms, and serene atmosphere. It's wonderful to hear you loved the breakfast buffet and found Metzlie and Angelo exceptional. We appreciate your feedback about the restaurant options and will consider it as we strive to enhance our guest experience.

We look forward to welcoming you back to Margaritaville Riviera Maya!

Fins up!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2024

Beautiful resort and very clean. Disappointed in lack of pretty water and beach area but they did have a storm recently. Down side to us what how Isolated the property is - you will need a cab for everything. Very cordial employees. If you want a beautiful place to chill without children, this is it.

Room tip: A variety of restaurants / cuisines; they are not all open at the same time & some may only be open once or twice per wk, no hi end liquors
Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KarenJ2633
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels and Resorts, Owner at Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only, responded to this reviewResponded 3 August 2024

Dear Karen,

Thank you for your feedback! We're glad you enjoyed the beauty and cleanliness of our resort. We appreciate your kind words about our staff.

We hope to welcome you back soon!

Fins up!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2024 via mobile

The butlers (Gary, Cecy, Karen) and staff (shout out to Horacio the bar tender at the swim up bar, Gibran the bar tender at The Salted Rim, and the spa manager Xochitl) were all incredibly kind and accommodating! We also got to hang out with Fabio, who was our concierge back in 2017!

Date of stay: July 2024
Trip type: Travelled as a couple
Thank ceramicsgal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels and Resorts, Owner at Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only, responded to this reviewResponded 3 August 2024

Dear guest,

Thank you for your wonderful review! We're delighted to hear about your positive experiences with our dedicated team, including Gary, Cecy, Karen, Horacio, Gibran, and Xochitl. It’s great to know that Fabio could reconnect with you too.

We look forward to welcoming you back for another exceptional stay!

Fins up!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2024

Gibran was amazing! Kept the drinks flowing and always kept us having a good time. We knew to go to the Lobby nightly to see him Paola!

Paola was so nice. She helped is keep it interesting by playing guess who has the tequila. 2 shots of tequila and 8 shots of water. She was great even when we switched it up. We had a great time.

Room tip: There is no beach anymore due to it being washed away by a hurricane. We were bummed but there’s still plenty to do.
Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FellowTraveler546692
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels and Resorts, Owner at Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only, responded to this reviewResponded 3 August 2024

Dear guest,

Thank you for your fantastic review! We're thrilled you had such a great time with Gibran and Paola. Their dedication to ensuring you had a fun and memorable experience is what we strive for.

We look forward to welcoming you back for more great times and unforgettable memories!

Fins up!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews