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Lovely clean resort and rooms. The staff were very friendly the food was good. The downsides were they kept running out of things for example lager, orange juice, cereal. Also my gold chain was stolen from my room. It was reported, the room was searched,But because we were leaving that day they said they would be in contact with me, I've heard nothing
Dear guest,
Thank you for sharing your experience. We’re glad you enjoyed the resort and our friendly team, though we’re concerned about the issues you mentioned. We apologize for any shortages and are committed to improving. Regarding your missing item, please rest assured that our team will reach out to follow up.
We appreciate your feedback and hope to have the chance to provide a better experience in the future.
Fins up!
Great trip. Beautiful resort. Food options were delicious. We loved Frank and Lola’s for Italian. Highly recommend ordering a pizza for an appetizer. The people truly make the difference at this resort. Special shout out to our butlers Enrique and Joaquin for making every detail smooth and easy. Also special shout out to Gabino who delivered our room service breakfast every day. His friendliness and smile helped set the tone every day for good vibes. Thank you Enrique, Joaquin and my main man Gabino!
Dear Doug,
Thank you for your wonderful review! We’re thrilled you enjoyed Frank & Lola’s and our culinary options. It’s fantastic to hear Enrique, Joaquin, and Gabino made your stay seamless and memorable with their warmth and dedication. We’ll be sure to share your appreciation with them. We can’t wait to welcome you back for more good vibes and delicious experiences!
Fins up!
Very poor service from the hotel, maintenance standards are very low also with the roof leaking no hot water in my bedroom. The photo's in the brochure are a lie the beech has been washed away, very much a 2/3 star hotel. With the food standard the lowest I have ever seen far too much salt in everything. Even when you ask for no salt. The entertainment if any is third rate. .Tui have pulled the hotel due to the poor standards. Its a bit like a retirement home, running out of food, beer all the time.
Please do not waste your cash on this hotel...(the management are not interested in sorting out any problems)
Dear guest,
We’re truly sorry to hear that your experience didn’t meet expectations. Your feedback is invaluable, and we’re actively addressing the areas you highlighted, from maintenance to service quality. Our goal is always to provide an exceptional stay, and we’re working hard to ensure every guest enjoys the high standards we’re known for. We’d love the chance to welcome you back and make it right.
Safe travels ahead.
We have a very mixed review of this Hotel
We are still here 22/10/24
Rooms are spacious clean and modern
Pool area very clean
Drinks are plentiful- good variety also
Boathouse open - breakfast & lunch (occasionally)
Frank & Lolas - A La Carte (Needs Booking)
JWB - A La Carte (Needs Booking)
Land Shark - Fast Food / Sports Bar
(The two so called A La Carte - are Ok)
If you don’t get a booking in either of the A La Carte you only have the option of the Land Shark - I’m not a fast food person
The Boat House - NEEDS TO OPEN EVERY EVENING - to at least have an option
The real problem is that the food in all restaurants is served Warm At Best
PLEASE PLEASE PLEASE - SERVE THE HOT !!!
Dear guest,
Thank you for sharing your feedback. We’re glad you enjoyed the spacious rooms, pool area, and drink options. We appreciate your comments on dining availability and the temperature of dishes, and we’re sharing this with our culinary team to enhance your experience. Your comfort and satisfaction are our priorities, and we look forward to impressing you even more during your stay!
Fins up!
This hotel is very small, cute and quiet. The food is lacking in many aspects and it needs a little more modernity. The rooms were lovely and the staff were super welcoming, I enjoyed the gym and the massage Rosa gave me was very relaxing. We have stayed at a Karisma hotel before whilst on honeymoon but the food here was not up to that standard unfortunately and there were some unhappy guests due to this. I wouldn’t return as for the money it was not up to standard, and we did move to the sister hotel after 5 days as we weren’t happy
Dear Jenny,
Thank you for sharing your experience with us. We're pleased you enjoyed the tranquil atmosphere, your room, and Rosa's relaxing massage. We appreciate your feedback on the culinary options and are continuously working to enhance our dining experiences.
Your comments help us improve, and we hope you’ll give us another opportunity to provide the elevated experience you expect and deserve.
Safe travels!
