Very poor service from the hotel, maintenance standards are very low also with the roof leaking no hot water in my bedroom. The photo's in the brochure are a lie the beech has been washed away, very much a 2/3 star hotel. With the food standard the lowest I have ever seen far too much salt in everything. Even when you ask for no salt. The entertainment if any is third rate. .Tui have pulled the hotel due to the poor standards. Its a bit like a retirement home, running out of food, beer all the time.
Please do not waste your cash on this hotel...(the management are not interested in sorting out any problems)

We have a very mixed review of this Hotel

We are still here 22/10/24

Rooms are spacious clean and modern

Pool area very clean

Drinks are plentiful- good variety also

Boathouse open - breakfast & lunch (occasionally)

Frank & Lolas - A La Carte (Needs Booking)

JWB - A La Carte (Needs Booking)

Land Shark - Fast Food / Sports Bar

(The two so called A La Carte - are Ok)

If you don’t get a booking in either of the A La Carte you only have the option of the Land Shark - I’m not a fast food person

The Boat House - NEEDS TO OPEN EVERY EVENING - to at least have an option

The real problem is that the food in all restaurants is served Warm At Best

PLEASE PLEASE PLEASE - SERVE THE HOT !!!

This hotel is very small, cute and quiet. The food is lacking in many aspects and it needs a little more modernity. The rooms were lovely and the staff were super welcoming, I enjoyed the gym and the massage Rosa gave me was very relaxing. We have stayed at a Karisma hotel before whilst on honeymoon but the food here was not up to that standard unfortunately and there were some unhappy guests due to this. I wouldn’t return as for the money it was not up to standard, and we did move to the sister hotel after 5 days as we weren’t happy