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Catherine M
Stoke-on-Trent, United Kingdom

Very chilled lovely hotel

5.0 of 5 bubblesReviewed 2 weeks agovia mobile
We just spent 2 weeks here and we have loved it.

We had a standard room which was absolutely fine. Comfy bed, good choice of tv channels WiFi pretty good. The only downside to our room was we had an open roof on the balcony and our first week weather was very mixed so we struggled to dry things. The aircon is good 👍, fridge in the room you get re stocked with water each day and there is a coffee machine with pods.
We tried all the restaurants all good but Rita’s is the favourite hands down.
We actually preferred the beach house to the 2 bookable ones.
We tried the pop up food stands all very good. BBQ night by the pool was fabulous.
The bar staff are wonderful very good cocktails.
The grounds are maintained beautifully the gardeners and grounds maintenance team do a grand job.
We tried every pool some go faster than others in a morning adult seems to go quickest but we found all of them nice and all have a very different feel and atmosphere.
We really liked the swim up bar at the sos, there are always beds free at that one.
We didn’t try the spa or the day beds as we felt they were over priced.
If you want a laid back break, in lovely grounds great food and you don’t have an issue with country music then I highly recommend this
We couldn’t use all the points you get for the shop even though we got 2 bottles of tequila from there to take home.
The coffee and cakes are not included in the points and that’s what I found I had most. Excellent coffee lovely service.
The hotel is super relaxed there is just a nice chilled pace to the place. You can’t walk to any where from here we did a few trips out which we enjoyed the road in is a little interesting, water logged and huge holes so it can take a while to navigate.
Overall if you just want to completely chill then this place is great.
We also loved seeing the wildlife around raccoons and coati and iguana we saw mostly.
Date of stay: October 2024
Room Tip: We had a wet first week so avoid rainy season if you can’t cope with that Take cards or board...
Trip type: Travelled as a couple
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Karisma Hotels and Resorts, General Manager at Margaritaville Island Reserve Riviera Cancun by Karisma, responded to this review
Responded 5 days ago
Dear Catherine,

Thank you for your amazing review! We're thrilled you enjoyed the laid-back vibe, delicious dining—especially at Rita’s—and our beautiful grounds. We’re glad the room and amenities met your needs, and we’ll pass along your kind words to our bar staff and grounds team. Our local wildlife certainly adds to the charm! We hope to welcome you back soon for another relaxing escape in paradise.

Fins up!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 weeks ago via mobile

The best mixologist in Mexico and I’ve been few hotels .. made me and everyone else fell welcome .. id be snapping him up if I owened hotels there ..his people skulls are legendary.. me my partner and friends we made there loved him .. go manuu (( hope that’s how spell name )) he’s credit

Date of stay: October 2024
Trip type: Travelled as a couple
Thank Seaside43955326825
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels and Resorts, General Manager at Margaritaville Island Reserve Riviera Cancun by Karisma, responded to this reviewResponded 5 days ago

Dear guest,

Thank you for the amazing shoutout! We’re thrilled that Manu made you and your friends feel so welcome and impressed you with his legendary skills. We’ll make sure he sees your kind words! It’s wonderful guests like you who make our Margaritaville vibes unforgettable. We can’t wait to welcome you back!

Fins up!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Staff are amazing. Location is lovely but too small a hotel for 2 weeks. Most of the activities they advertise don't take place. Never once seen the yoga happen on the beach. Probably only 50% activities actually happen and they don't tell you they are cancelled or why.
Food is Incredible. Place is spotless. Another thing is don't expect a late night. Come 11pm bars are closed. Bed time.
One man I must recommend is Manuel in the compass bar. Guy is amazing, his manners, his knowledge behind the bar making cocktails is second to none. He's brilliant. So much time for people. Would I come back here ? No , sorry but I will be back to mexico soon.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Alan S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels and Resorts, General Manager at Margaritaville Island Reserve Riviera Cancun by Karisma, responded to this reviewResponded today

Dear Alan,

Thank you for sharing your feedback. We’re glad to hear you enjoyed our amazing staff, beautiful location, and incredible food. We apologize for any disappointment regarding our activities and late-night offerings. Your comments will help us improve, and we appreciate your kind words about Manuel at the Compass Bar.

We hope you find a resort that fits your needs for your next visit to Mexico.

Fins up!

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Reviewed 3 weeks ago via mobile

This is not a 5* hotel also caters for Americans. If you don't book into restaurants then you only have landshark to Eat, which is same menu burger ribs fish nachos berito.
You need to book early to get in Restaurants as always full.
To be honest this is a American playground,very noisy & drunk.

Date of stay: October 2024
Trip type: Travelled with family
1  Thank Deb P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

We just returned from our 9 days at Margaritaville Island Reserve (Adults Only) and have time to reflect on the trip. There were 11 people in our group to celebrate anniversaries and a few 50+ birthdays. Our butlers (Enrique & Karen) were assigned to us and we were honestly spoiled to the fullest. Rooms were decorated for the special events mentioned, ice, coffee, rolls and fresh fruit were delivered daily. Our rooms were always sparkling when we returned from the pools and dinner. They are truly in the right profession as the attention to detail was top notch and friendly personalities made our days enjoyable.
The only disappointment was waking up on Sunday when we returned home to no fresh fruit, rolls and breakfast buffet. Back to reality. Thank you for an amazing time away!

Date of stay: October 2024
Trip type: Travelled with friends
Thank Skloss52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels and Resorts, General Manager at Margaritaville Island Reserve Riviera Cancun by Karisma, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you for your wonderful review! We’re delighted you enjoyed paradise. However, it seems like you may have mistaken our property. We kindly request you to post your review on the profile of Margaritaville Island Reserve Riviera Maya, our sister property. Nonetheless, we are grateful for your positive feedback and are glad you had a great time!

Fins up!

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Reviewed 3 weeks ago

Here is our honest review....

Arrived at check-in early for the day at 11, we know check-in is later in the day so expected some wait. Was told to come back at 2 to get a room, at 2 we were told to come back at 3, at 3 we were told to come back later. We headed to the spa for a bit, where the folks were FABULOUS!. Silva and Anna in the Spa were awesome! At 5 we headed back again to the front desk, and finally got a room. We had asked to have bags delivered as soon as room was available, bags still sitting there. Was told our bags would be delivered soon and we headed to the room, tired from traveling since 4 am. No bags after 30 mins, finally go bags ourself. Guy sees my friend grabbing her bag and comes over and carries the other one while my friend carries her own upstairs and all. We asked about a room upgrade, was told none available that day, but come back tomorrow and we could upgrade for the last 2 nights. Go back tomorrow, and of course told sorry, come back tomorrow. Day 2 woke up to no hot water and had to take a cold shower. The maintenance guy did come and at least look at and fix.

Day 2 and 3 we reserved a Bali bed. Was told servers would be by to get drinks for us, that happened 1 time over the 2 days and we spent literally the entire day there. Day 1 our bed broke, we reported it and the guy said I will tell them but I don´t know if they will come look at it, they never came. Day 2 all the beds had towels, we asked 3 times and literally never got towels. This was the 1 time we got to order a drink and have it delivered, but that was around 11 and no one stopped again by the time we left around 4:30. Just felt very let down after you pay to rent and get zero service and zero of the things promised.

Food....it is edible at best. We ate at Ritaś Taco a couple of times, it just wasn't very good. However, the servers were amazing! We at Latinos the first night and the food was just not good, again, the service was great. We ate a couple of times in The Beach House. You have to order all meals except breakfast, it is the only buffet. It was hit or miss, some things were just ok and some were bad. We ate Italian the last night and it was fine. We had arrived back from an excursion around 9, The Beach House was already closed, and was told the kitchen closed at 10 but they did let us in the restaurant and provided great service @ 9:30. The meal times were not very flexible to seems for island times. The servers were wonderful in the restaurants except for 1 meal. Jorge in the Beach House was always good to us!

The best part of the resort, is that is did have a good beach. The guys cleaned it in the mornings and it was good size and water was nice. It has serval pools but we only used one and it was a weird depth, like really shallow. The swim up bar, you can´t actually reach the bar from the bar stools. But all the pools were clean. All of the landscape was well taken care of and beautiful.

The cleaning services were good. Overall, I would not return to this report. It is a small resort and we liked that. It had to be at less than 50% occupied, so it was frustrating to not be able to get served. The first night in the Latino restaurant there were 3 couples in the entire place. The road to get to the resort was absolutely terrible. It had the biggest holes and the vans had to drive so slow, but the holes were so deep the van was hitting bottom, and our excursion van the driver actually knocked the bumper off and had to get out and work on it. It wasn't the drivers fault, the holes were hard to see with several inches of water covering the road. One driver said at times the road is actually impossible to travel down after rain.

This is my first experience with so many negative experiences, we travel a lot, read all the reviews and feel like overall we are easy to please. We have never left so unsatisfied with a resort. We expressed all of our concerns to the resort but there was no interest in addressing any of the things. My friend even listened to the timeshare talk, and said she actually really would like to buy in, but this is the only experience we have had with this brand and because it was so bad she couldn't see herself buying in without experiencing better service.

Date of stay: October 2024
  • Trip type: Travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
1  Thank Kenna R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels and Resorts, General Manager at Margaritaville Island Reserve Riviera Cancun by Karisma, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you for sharing your detailed feedback. We sincerely apologize for the delays and issues you experienced during your stay. Your comments regarding service, Bali bed, and dining experiences have been noted, and we are addressing these concerns with our team. We’re glad to hear the spa staff and certain aspects, like the beach and service, were highlights. We appreciate your visit and will work to improve future guest experiences.

Fins up!

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