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Archie W

AW

3.0 of 5 bubblesReviewed 25 Jul 2024
Hotel and settings lovely but let down by food.advertises 4 restaurants but only 2 at most open for dinner.we stayed for one week and during this there was 2 barbecues.not the best.found food cold by time we got to it.did not enjoy it.we quite enjoyed food in beach house but this was only opened for dinner twice per week.cant fault restaurant staff they were very good especially in beach house and taco house.many thanks to Jesus and alfredo(licenced to chill bar).very pleasant and always there to help
Date of stay: July 2024
Room Tip: Don't need towels(provided).
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels and Resorts, General Manager at Margaritaville Island Reserve Riviera Cancun by Karisma, responded to this review
Responded 26 Jul 2024
Dear guest,

Thank you for your feedback. We're glad you enjoyed the hotel, setting, and our attentive staff, especially Jesus and Alfredo. We apologize for the limited restaurant availability and the issues with the food temperature. Your comments are valuable, and we will address them to improve our dining services.

We hope to welcome you back for an even better experience.

Fins up!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 July 2024

This resort is our favorite place to go. It is a small resort but the beach is beautiful and the service is amazing! Eduardo in the Boathouse Restaurant made us feel like family. This is our second trip there and it is was nice to see the same employees still there. The smiling face of Moises in Joe Merchant everyday for my morning coffee was the perfect way to start the day. The mixologist, Manuel at the compass bar was not only the best bartender on the resort, but he was willing to teach us and experiment with drinks to make our stay so much fun. This is an amazing place and we cannot wait to go back!

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank R7542SDsaraht
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels and Resorts, General Manager at Margaritaville Island Reserve Riviera Cancun by Karisma, responded to this reviewResponded 22 July 2024

Dear guest,

Thank you for your wonderful review! We're thrilled that you enjoyed your stay with us. Eduardo, Moises, and Manuel will be delighted to hear your kind words. We're glad our dedicated staff made you feel like family and that you had such a memorable experience. We look forward to welcoming you back to our little slice of paradise soon!

Fins up!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2024

We got married here last year , but I just realized that I never wrote a review. The biggest thing I want to say, is that they were NOT careful with allergies and almost killed one of our guests. In our planning and pre-meetings, we made it very clear that some of our guests had shellfish allergies and I was worried about having any shellfish. They assured me over and over this would not be an issue- we suggested using different colored trays to differentiate between food, they agreed to this and told me all staff would be well informed of what they were passing out; this did not happen. For example, when asked what was on their tray, the waiters would say things like “try it and find out!”. At the cocktail hour, one of the guests informed the waiter he could not eat shellfish, so the waiter went and got a different tray and brought it to the guest, the guest asked what it was and the waiter told him “spinach”, the guest confirmed “no shellfish?” and the waiter agreed. After taking a bite, the guest realized there was scallop hidden under the spinach. At this point, his throat started closing, and we starting look for the event staff to call a doctor, and NONE of the THREE staff assigned to the wedding were anywhere to be found. After about 15 minutes, the staff eventually came back to the wedding (while my other guests were running around the resort looking for help) and helped call a dr (which the resort later tried to charge the guest for!). The staff kept saying “we only stepped away for a few minutes!”, but in my opinion it was unacceptable for all 3 to be gone at the same time. The staff was not concerned at the grave error they had made, and continuously brushed it off when we tried to bring up our concerns.

Moving on from the allergies, here are some other things that went wrong: they tried to start the wedding without the groom, the officiant, and the groom’s family (they were waiting in the groom’s suite, like the staff had told them to). If my sister wouldn’t have intervened, my husband would have seen me and my dress before walking down the aisle.

They also lost my veil and didn’t even notice until I asked about it- thankfully they found it 20 minutes before the ceremony, but I did not get to have it on in some of the pictures that I wanted.

Also, during our welcome event, we had requested (and paid for) beach Olympics (which is advertised in their wedding events), but when we asked to start the games they said “well if you tell us some games you want to do”.

The resort itself was fine: it was pretty and we enjoyed the events each night. The food was decent (not as good as advertised IMO) , but some of the restaurants are only open 1-2 days a week and only for a few hours, so your restaurant choices are very limited.

Above all else, I want anyone with ALLERGIES to AVOID THIS RESORT!!!! Also, I would suggest not getting married here because the planning process is much smoother than the actual wedding

Date of stay: August 2023
Trip type: Travelled with friends
2  Thank emmelouswim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 July 2024

I returned from Riviera Cancun yesterday and couldn’t wait to post my review! I have never reviewed a resort before, but this place deserves a post. Originally I was skeptical because the pricing for all inclusive seemed a bit too good to be true. I expected the food to be mediocre at best, the room to be decent and the staff to be average.
Boy was I wrong!! The food was incredible with a nice variety of offerings. My favorite restaurant is a four way tie between all four restaurants. The room was cute and clean with a fluffy comfy bed and it stayed nice and cool mid July. The staff is the showstopper of the resort. Everyone was kind and helpful without being over the top. Jesus, Alfredo and Alexander were absolutely fantastic. I miss them already 😢 There’s also fun things happening everyday. We painted pottery, we danced to a live band and had dinner poolside on Mexican night. We also won movie trivia at the tiki bar!! There were other activities offered multiple times daily.
The resort grounds were very well maintained and so charming. It felt nostalgic of my childhood when resorts had character. It just made you want to stay forever.
My husband and I went to another Cancun resort 2 months ago. It was a 5 star luxury resort and 5 times more expensive than Riviera Cancun. There is hands down, no comparison. I would choose this resort any day regardless of the price. I’m currently booking another trip because the thought of not being there again just makes me sad. Thanks again to the staff, especially Jesus, Alfredo, and Alexander. See you soon!!

Room tip: Frank and Lola’s and Latino are great dinner options but be sure to make reservations to secure your time slot
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Robyn S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels and Resorts, General Manager at Margaritaville Island Reserve Riviera Cancun by Karisma, responded to this reviewResponded 22 July 2024

Dear guest,

Thank you for your glowing review! We're delighted to hear that you had such a fantastic experience at Margaritaville Riviera Cancun. It's wonderful to know that our food, accommodations, and especially our staff, exceeded your expectations. Jesus, Alfredo, and Alexander will be thrilled to hear your kind words.

We can't wait to welcome you back for another unforgettable stay!

Fins up!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2024

This hotel was great and the rooms were very nice all the staff were very friendly and happy help. I will just add a special mention to the Island ambassador Jesus at the hotel who helped me and family lots around the hotel very incredible service all staff are prepared to help you if you need. Restaurants are nice aswell would recommend

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Reuben C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels and Resorts, General Manager at Margaritaville Island Reserve Riviera Cancun by Karisma, responded to this reviewResponded 22 July 2024

Dear Reuben,

Thank you for your fantastic review! We're thrilled you enjoyed your stay and found our rooms and staff exceptional. A special shoutout to Jesus, our Island Ambassador, for his incredible service. We're glad you loved the restaurants too. We look forward to welcoming you and your family back soon!

Fins up!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2024

We booked this hotel to celebrate our wedding anniversary and my pregnancy.
This was the worse holiday we ever had.
This hotel is not even 2 star !
My husband got food poisoned, the food was awful and dirty. While we were there we experienced hurricane for half a day and for 3 days we had no power , internet or decent food.
- Raccoon - risk of rabies walking freely in kitchen and restaurant
- Bugs and flies sitting on plates in restaurant
- broken tiles all around the pool, 3 people got injured in 1 week we stayed there.
It is extremely dirty and unsafe , even the road that get you to the hotel is awful and completely flooded .
It is not a safe location , zero entertainment .
Do not waste your money.
Zero customer service .

Date of stay: July 2024
Trip type: Travelled as a couple
1  Thank Haniyeh A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels and Resorts, General Manager at Margaritaville Island Reserve Riviera Cancun by Karisma, responded to this reviewResponded 27 July 2024

Dear guest,

We deeply regret that your stay did not meet your expectations, especially on such a special occasion. Your feedback is invaluable, and we are committed to addressing the issues you raised. We strive to ensure a safe and enjoyable experience for all our guests, and we will take immediate steps to improve.

Thank you for bringing these concerns to our attention.

Fins up!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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