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Ocean Coral & Turquesa
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Reviews (12,417)
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6,569
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All reviewsblue moonvilla marinaprivilege loungedaisy clubpool barmike's coffee shopcasa del marprivilege beachprivilege guestsprivilege packagecrepe restaurantthe lion kingquiet poolactivity poolentertainment staffsexy chocolatemake reservations
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Reviewed 3 weeks ago

We took our 3 kids to this resort April 16th - 23rd, 2018. When we booked we upgraded to privilege. We got 2 rooms next to each other as one son was 17 so he got his own room. The rooms were spacious, cannot really say anything bad about them, Jacuzzi on the balcony in our son's room was out dated and his air conditioning was hit and miss but over all the rooms were good.

The privilege beach area was great, Jose Luis Cen, the beach concierge and Gabriela Castillo our beach waitress were both excellent!! Luis made sure we had towels and arrange our chairs every morning. Gabriela was such a sweetheart and always made sure we had drinks.

Our 2 younger kids, 11 and 7 years old loved the Daisy Club!! They would spend sometime on the beach with us in the mornings but could not wait to go over to the Daisy Club to see Indy. They always had fun activities, took the kids to lunch and took care of them in the kids pool so we could enjoy our quiet time relaxing on the beach!! Indy was so nice and our kids loved her! We were sad when we had to say good bye to her!

Abraham and Fernando at the Mexican Restaurant were great. The Italian restaurant was great but forgot our server names. Our kids loved the spaghetti. We ordered breakfast in our rooms the first two mornings but then we went for breakfast at the the privilege lounge and loved it and eat there every morning. They were all great in the privilege lounge. I wish I could remember the name of one of the waiters there, he waited on us one morning then 2 morning later he waited on us again and he remembered everything we wanted from the other morning!!

The resort is beautiful and when we were there it was not over crowded. We really had a great family vacation here.

  • Stayed: April 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank wtbel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanCustomerService, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded 1 week ago

Thank you for choosing our resort to spend your last vacations. We are happy to read that you chose to reserve our Privilege package and to be pampered with the special benefits and facilities it has to offer. Thank you for taking the time to share this review and for giving us the opportunity to evaluate our performance and improve the level of service delivered to our valued guests. We are glad that your kids had a great time with our wonderful entertainment staff and you got to enjoy all of the excelent food we have to offer. We hope to have the opportunity to host you again in the future. Best regards, The Ocean Coral & Turquesa Management

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Reviewed 3 weeks ago

This resort, and the grounds were beautiful. Especially at night. Everything is within walking distance, but just spread out enough. No need for golf carts to get from your room to the pool (like we have stayed before which can get annoying) and the view of the ocean from any pool is fantastic. Check in was seamless as well. Food was always great, and Mikes coffee shop was a wonderful added bonus. We did do the privilege (for the selected liquor) but were never at the privilege pool, (to quiet for us, but relaxing and so nice) we spent more time at the pool with music, etc. Met wonderful people and just had a great time all around! We will be back!

Room Tip: All views from any room seem to be perfect
  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Amber O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanCustomerService, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded 1 week ago

Thank you for choosing our resort to spend your last vacations. We are happy to read that you chose to reserve our Privilege package and to be pampered with the special benefits and facilities it has to offer. Thank you for taking the time to share this review and for giving us the opportunity to evaluate our performance and improve the level of service delivered to our valued guests. We are glad you got to enjoy all the great food we have to offer. We hope to have the opportunity to host you again in the future. Best regards, The Ocean Coral & Turquesa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

First time at OCT and Riviera Maya. The resort is absolutely beautiful and all the staff was friendly. Our room was not available when we arrived (at 3:30 pm) but of course that gave them a couple minutes to have us sit with Luis (who is just a sweetheart) and get scheduled us for the sales pitch presentation the following morning. Once our room was ready, the check in process was smooth and quick. Booked an ocean view room and had the best view! Our room overlooked the "daisy" pool area and that's where we relaxed all week. That pool area had a snack hut along with a bar. Could not say enough about bartender Marcos and the server Angeles. (I think that's her name). Both were super friendly and very attentive.
The room exceeded our expectations. The room was large and spacious and the balcony was huge. The bathroom was a little awkward with only a drape as a door but the shower and the toilet have their own door. The ceiling fan was a great touch and helped keep the room cool. The fridge was not very cool.
Food was very good and staff was always quick and friendly. Breakfast always had a large variety of fresh fruit. There are 3 special stations for omelets and made to order eggs. One downfall during breakfast was the dining room was very very warm. I think ceiling fans would help out immensely. We had dinner at Route 66, the indoor Italian restaurant and Sensi, the Japanese restaurant. All 3 had great food. The manager of the Italian restaurant recommended a perfect wine for us.
If you are a beach person, this might not be the resort for you . The beach area is full of seaweed and the water is brown from it.
All in all, our vacation was great! We will definitely be back.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank 685deanat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanCustomerService, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded 1 week ago

Thank you for having chosen Ocean Coral & Turquesa as the host for your past vacations and for sharing your experience with us. We are thrilled to know we were able to provide you with a great vacation experience and the perfect room for your stay with us, while enjoying our facilities and the great service provided by our staff. Thank you very much for your preference and for your kind comments; we look forward to host you again in the near future. Warm regards, The Ocean Coral & Turquesa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This was our first time at an Ocean Hotel and at this resort. My husband, my mom and I spent 10 wonderful days here.

Check-in went smoothly. We booked two Junior Suite Ocean view rooms (third floor - there are elevators). Upon arrival, we upgraded to Privilege services. Best idea we had. Thank you to Marisol (reception) and Kathleen (Privilege) reception. Excellent service.

The rooms are spacious and very well-kept. Loved taking our first cup of coffee on the balcony overlooking the palm trees and the water in the distance. Gracias a nuestra camarista Monica para el cuidado de nuestra habitación. Note, wifi is included - the connection is very good.

Buffet and restaurants

Casa Del Mar is the main buffet. We ate our breakfast there. Gracias a Susanna, the hostess - very friendly and welcoming every morning. Gracias en particular a Wilbert y a Edna por la mañana. Gracias a Lorena, sus smoothies eran muy ricos y gracias a Xochelt por sus omeletes. We had dinner at the main buffet only a couple of times since we tried many of the restaurants. Thank you to our waiters José, Raul and Giovanni for the service you provided. There is wide variety and a good selection of food.

La Creperie, located next to the Privilege quiet pool is great for lunches. Their salads are delicious as well as their crepes. Jesus, Freddy and Victor were our waiters while we were there.

We also had lunch many times at the Privilege lounge - tapas style. Excellent food, excellent service. Dinner at the Privilege lounge was a treat. At night, it is à la carte. Alot of choices, all delicious. Gracias a Javier, Freddy y Victor y gracias en particular a Carlos por sus espressos y sus capuchinos.

Villa Marina (seafood, steak grill) restaurant is by the pool (also a lunchtime buffet). Had steak and ribs one evening. Yummy. Angel was our waiter.

Blue Moon is the romantic French restaurant. We went twice. Viridiana is the hostess and Gabriel and Zuriel were our waiters. Once again, the food and service were excellent.

Lastly, we went to the Rittrato d’Italia. Diana is the hostess and Carlos was our waiter. Enjoyable evening.

I may sound like a broken record, but this is the first time we have been to a resort where each evening’s dinner equaled or surpassed the previous one. The best food we’ve had over all and we’ve travelled quite a bit.

For coffee, tea, etc. there is Mikes Cafe. Pablo makes delicious coffees.

Beach/pool

The beach is great for taking long walks. Unfortunately, the comments that other visitors have made concerning seaweed are true. There was a lot of seaweed. The workers weren’t able to keep up. Due to the abundance of seaweed, the water is not clear. This is a deterrent for guests who would otherwise wish to return.

We were on the Privilege side of the beach. There are many palapas and you don’t have to get up early to reserve them. There is service on the beach and we were fortunate that Gabriela Castillo was our beach waitress. She is very friendly, very efficient, very hard working. Gracias a Gabriela por el excelente servicio.

There are four pools in all, the “bar” pool (Coral), the pool near Villa Marina (Turquesa), the ‘Daisy’ pool and the quiet Privilege pool. There are plenty of chairs, sunbeds but you have to get up early to secure one. There is music and activities/entertainment. The towel hut is right next to the pool area and there is also one near the Privilege section.

Once again, we cannot complain about the service we received. The staff was friendly, courteous and efficient! Bravo to Ocean Coral Y Turquesa. We appreciated and enjoyed our trip.

Room Tip: Ocean view is a must - higher floors
  • Stayed: April 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank DPHMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanCustomerService, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded 3 weeks ago

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. We are glad to know that you enjoyed our gastronomical offer in our different restaurants. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

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Reviewed 3 weeks ago via mobile

Rooms were very clean. Bartender at the “quiet pool” was outstanding. Food was mediocre and many in the party got sick at least one day. Beach was terrible with stinky seaweed. Clearly it’s a year round problem with permanent signs everywhere. They try their best to keep up with it, but it’s too overwhelming. Definitely not the fault of the hotel, but this is not the hotel to visit if you’re looking for a beautiful beach location. Very close to airport- but plus. The wedding we were here for was beautiful. Overall was a fine vacation, but would definitely check out a hotel with better beach area next time.

Stayed: May 2018, travelled with friends
1  Thank Krista S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanCustomerService, Director de Relaciones Públicas at Ocean Coral & Turquesa, responded to this reviewResponded 3 weeks ago

Dear Krista S, Thank you very much for taking the time to share you experience with us, we lament to hear that we do not please your expectations, be sure that we will trasmit to the correspondent department in order to improve our service even better, The seaweed is natural process of the mother nature, we clean the beach every day. Best regards, Ocean Coral & Turquesa Management.

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