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Secrets Silversands Riviera Cancun
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Reviews (11,744)
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75 - 80 of 11,744 reviews
Reviewed 3 weeks ago

I have stayed at several other AMR properties and was disappointed that this one didn't quite meet expectations, especially compared to Secrets Maroma.

The hotel is small, dated, and virtually nothing to do after 11pm. Great for older couples, definitely not a place for younger single people who want to relax and party. Granted due to snow, we were originally booked at Breathless and had to rebook for Silversands, so wasn't our first choice.

But the beach was lovely, food was fantastic, and rooms were spacious although could definitely be updated by now...

  • Stayed: January 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Zoya K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anahi A, Public Relations Manager at Secrets Silversands Riviera Cancun, responded to this reviewResponded 1 week ago

Dear Zoya K,

Thank you for sharing your experience at Secrets Silversands Riviera Cancun. We are happy to hear that you enjoyed our facilities and the service provided.

Positive comments like yours regarding our property encourages us to keep improving every day. We are glad to hear that you enjoyed all of our Restaurants.
Thank you for your suggestions of how we can improve our services.

We hope to welcome you again in the near future.

Please receive our warmest regards

Anahí Acosta
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Everything was wonderful from the moment you exit your transfer onto the property to the time you leave.

The entertainment was fun, food was amazing, service was wonderful. There were such nice, unexpected surprises throughout our stay from authentic Mexican style cookouts to a coffee stand in the lobby where they light your drink on fire and perform tricks to simple things like the incense in our room.

Loved every minute and definitely recommend!

Stayed: April 2018, travelled with friends
Review collected in partnership with this hotel
1  Thank amandamlew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anahi A, Public Relations Manager at Secrets Silversands Riviera Cancun, responded to this reviewResponded 1 week ago

Dear amandamlew,

Thank you for your excellent review!

We are delighted to hear that our friendly team made your stay a memorable one.

We appreciate your recommendation with other travelers on this platform and look forward to your next stay with us.

Best regards

Anahí Acosta
Social Media Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We are still at the resort as I am writing this review, day 4 of 7. This is our 4th secrets resort and the service is just as we have been accustomed to at our other secrets vacations. Housekeeping has been hit or miss, so far only 1 night of turndown service. The entertainment staff is amazing especially Ivan and Charlie they are our favorites. Alex at the main pool has taken care of us everyday with finding chairs and getting towels to finding a float which is hard to find sometimes. The food so far has been very good and tasty. The hotel definitely shows wear and tear especially when it came to our first room we were booked in. There was mold in various areas of the room ( furniture, curtains, walls). We complained and were shown another room which was not much better, still mold and missing coffee maker. The third option was better but still not what we are accustomed to with secrets. I can see that the staff is why many return to this resort. Definitely tip the staff they all work so hard.

Stayed: May 2018, travelled as a couple
1  Thank dcdarosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Was there this past week, with my wife and another couple, we had an absolute blast! Food was great, delicious drinks (always full!) and great all around atmosphere. What sets it apart is the staff! I have tried a few other resort brands and the staff here was by far the best! Always smiling, always willing to help and always there to get people going! I’ve never had a staff do such a good job of entertaining. Charlie, Anna, and Ivan made the main pool a riot! If you’ve done all inclusive before you know the nighttime entertainment can be a little canned, but they still made it a good time!

Stayed: April 2018, travelled as a couple
Review collected in partnership with this hotel
Thank whiskeybox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Excellent! Food entertainment room staff all of it was just amazing. There was no reason to leave the resort. We did the all inclusive and I can honestly say it was fantastic and I would definitely recommend going

Stayed: April 2018, travelled as a couple
Review collected in partnership with this hotel
Thank H5312PIkennethm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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