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Nicholas M
Pompton Plains, New Jersey

WHAT A DISGRACE

1.0 of 5 bubblesReviewed 15 Mar 2024via mobile
- In a competition of worsts from a murky pool, to dingy wildly overpriced rooms for what you get, to belligerent service, the miserable service gets the laurels. In a succession of 3 different managers over the 2 days we stayed there (we had booked for 7 nights) their only distinguishable difference was the level of petty arbitrariness directed to North American guests. While a rowdy party of 10-20? people was going on upstairs until all hours, my wife and special needs son were scolded for passing through a side gate with 3 other family (we were all together) members (who were staying at a different hotel) because "a maximum of 4 total guests". It got distinctly personal when the manager went crazy that our golden retriever (who was w family elsewhere) walked up the side access to the beach. They said we had 10 minutes to leave and the police were there in 20 minutes, guns and all. Distinctly prejudiced against special needs, North Americans and golden retrievers (at least, we didn't have a chance to discover more biases). Hospitality hospitality hospitality... having said all that, the restaurant inside is excellent- completely different vibe w lovely food, service and servers! Just avoid staying overnight.)
Date of stay: March 2024
Room Tip: 0 amenities unless you count a basic bed and yellow running water. Forget the coffee maker, hair...
Trip type: Travelled with family
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Reviews (749)
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Traveller rating
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All reviews small hotel first floor cable tv front desk staff plenty of hot water the ground floor large balcony two double beds the wait staff all inclusives pool side ocean front puerto refrigerator cancun hammocks tile
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3 - 8 of 749 reviews
Reviewed 14 March 2024 via mobile

We just finished a wonderful 4 weeks at Hacienda. We love the location and the proximity to everything the town has to offer. The hotel has many updates every year that we have been coming This year the attractive dressers and wonderful padded chairs in our outdoor area were a big plus for us.We have never run out of hot water and complimentary coffee is served every morning by the entrance. The desk staff is excellent and Leslie took very good care of us. They all are all fluent in English and Spanish. Yes, next years reservation is in the books. Thanks Hacienda for another great year!

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Jackie K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 March 2024

Gustavo, Joel, Eduardo, Antonio, Hilda, and Henry were all amazing and great to all of us. They were all very complementary and made sure that we were enjoying ourselves the whole trip. They kept on interacting with us very positively and made our trip great.

Date of stay: March 2024
Trip type: Travelled with friends
Thank Thomas K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 March 2024

For price, good. Beachfront. Beautiful pool and lounge area. Beachfront tables, lounge chairs. For me this is a big plus. Room and shower great. Hot water, comfy bed,clean. And parking. Safe fantastic. Location = close walking distance to supermarket, and cento.

Room tip: If you don't want noise, #106 room is great but. Right next to bar an restaurant.
Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank 392colleena
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 February 2024

Clean enough room but very basic. Could be so much better with some improvements, especially in the bathrooms. The water in the shower had a strange smell. While we were there the room upstairs flooded all over next doors balcony. There is an 80s music bar opposite and the music can be heard in all the rooms until 2am. It would be just ok for half the price but for what we paid we were expecting a bit more. The pool was nice but hardly any loungers and we sat in plastic chairs.
On the plus side the staff are really nice and the restaurant and bar and communal areas are great (the restaurant is seperately owned and a much higher standard in all respects). The location is also very good.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank JK_BarRoomQueen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 January 2024

This is a very basic hotel. No washcloths, beds were very hard, pillows are hard, beach and view are good. When we checked in their was no soap so we had to go buy soap. The restaurant attached to the hotel is very good. Great location to walk to everything

Date of stay: January 2024
Trip type: Travelled with family
Thank Kohl0002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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