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Reviewed 30 October 2017

Just back from workshop 4D3N at Phuket and our company chosen a great place for accommodate all of the participants. When we arrived at Airport the staff from Laguna Phuket representative was there smiled and help us arranging transportation immediately while we can seat and relax on their elegant lounge.The hotel was chick, stylish and really young traveler's style. The room 'AWESOME' even the corridor make you feel this place really bring fun and happiness all out moreover for our girls member, dunno how many pictures they took already. On our first night we gathered at their restaurant on the lobby area,Hotel Manager Khun Logan Daley personally greeted us, introduce himself and checking our satisfaction and everything, this was absolutely awesome and feel that you are valuable for them. His team members also did great job. Khun Ae at F&B and all FO Staff very helpful and super fast response. The security guys also glad to help us to call 'tuk-tuk' to explore Laguna Phuket which is so huge and lot of resorts. So sad that we did not spent much time to enjoyed all of the facility due to tight schedule. For next holiday to Phuket, Cassia Phuket will be on my list!

Room tip: 618 room view absolutely awesome it is facing the amazing scenery all day long
Date of stay: October 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank mysagara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoganDaley, Hotel Manager at Cassia Phuket, responded to this reviewResponded 31 October 2017

Dear mysagara,

Thank you for taking the time to review Cassia Phuket! Was such a pleasure to read and super delighted you enjoyed your time with us. Was such an honor for Cassia to host your group!

Glad to know that you found our airport transfers seamless. So happy you found our hotel to be fun and chic; we have placed artwork throughout the hotel to showcase local artists and add to the fun atmosphere, of course as you mentioned these are perfect spots for selfies and wefies.

So happy you enjoyed the welcome dinner and the interaction with all our Cassia friends. Laguna is such a magical spot for a location and the convenience of our shuttle busses and shuttle boats is perfect to move around the entire Laguna area.

Do let us know when you are heading back to Phuket and we would be delighted to welcome you and your family - hopefully you will have more time to explore our beautiful island!

Once again, thank you for you review and see you soon. Be cool with Cassia!


Live, Laugh, Love your way,

Logan Daley
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017 via mobile

Just had a satisfying stay at Cassia Phuket for 2 nights.

The unit is spacious with a living room and kitchenette. The whole place is clean and tidy. My unit has a wonderful view of the swimming pool, lake and beautiful sunset. Swimming in the nice backdrop of the stunning sunset is most relaxing and memorable.

Food wise, buffet breakfast is available at a reasonable price. The spread is reasonable for the Thb400 plus. Dinner is available at reasonable price and food is tasty.

The hotel is located within 3 min from the canal village where there is a family mart if you need to get grocery or good items.

It is about 30 min from Central Festival shopping centre.

Overall, the stay was a relaxing and enjoyable one.

The hotel is located about 30min from the airport. Similarly, it

Date of stay: October 2017
Trip type: Travelled as a couple
Thank Lemongrass_Jt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoganDaley, Hotel Manager at Cassia Phuket, responded to this reviewResponded 31 October 2017

Dear Lemongrass_Jt,

Sawsdee Krub!

Thank you for taking the time to share your comments of Cassia Phuket!
So happy you enjoyed your room, we are very lucky in Cassia that all our rooms have a fully equipped kitchen, separate living and bedrooms.
So happy you got to enjoy a magical Phuket sunset, watching this over the Lagoon and Bangtao beach is simply amazing, of course watching this whilst in our infinity pool just adds to the bliss!

Appreciate your comments on breakfast and dinner in our Vista restaurant so happy you enjoyed.

Once again thank you for your comments and we hope to see you again soon. Be cool with Cassia!


Live, Laugh, Love your way,

Logan Daley
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017

The concept of Cassia being between an apartment and a hotel is great, you get the extra space and facilities within your apartment but still get the key hotel facilities (swimming pool, breakfast, restaurants etc).

Being within the Laguna Resort makes this even better as you can easily access the other hotels and some of their facilities via boat. But this is where the Banyan Tree Group has let itself down as it requires you to pay a fee to use some areas (treating you like an external person) even if you will be buying food and drink. Therefore I would recommend using the non-Banyan Tree pools etc as these are not so penny pinching to require the extra charge and the quality is equally good.

Date of stay: October 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank TommyHawker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoganDaley, Hotel Manager at Cassia Phuket, responded to this reviewResponded 24 October 2017

Dear TommyHawker,

Greetings from Cassia Phuket!
Thank you for taking the time to share your thoughts! We are super happy you enjoyed our concept, all our apartments come with separate bedroom, living area and fully equipped kitchen, this matched with the hotel facilitates we believe is a winning formula! Cassia also lets you be the boss, we provide the basics as standard but guests may choose to add on to suit their needs!
Glad you enjoyed our location within Laguna and the ease of travel around via our shuttle boats and busses; guests can also charge back to their room at Cassia from any of the hotels, as the hotels are individually managed we can not influence any charges to use the facilities, however at Cassia we currently have 2 pools and pool 3 and 4 opening in the coming months, this matched with our new VW Kombi pool bar make Cassia a super cool place to hang out during the day!

Hope to see you again soon at Cassia Phuket! Be cool with Cassia!


Live, Laugh, Love your way,

Logan Daley
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2017

Such a lovely place for a group of girl friends. Comfort selective room type for the whole time. Prompt service for all requirements by well-trained staffs. Nice ideas of design on the hotel walls where you can enjoy taking dozen of picture along the way from front area to your room.

Room tip: Spectacular view with budget price
Date of stay: September 2017
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Fai Chalong L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoganDaley, Hotel Manager at Cassia Phuket, responded to this reviewResponded 18 September 2017

Dear Fai Chalong L

Sawasdee Krub!

Thank you for taking the time to review Cassia Phuket! We are all super happy to see that you enjoyed your stay with us.

All our rooms come with fully equipped kitchen, separate living area and separate bedrooms, making it a great place for friends to hang out, but also allowing some personal space when needed. Thank you for the compliments on our service and our well trained Cassia friends! So glad you enjoyed the artwork throughout the hotel, adding some vibrant color and of course perfect backdrops for pictures.

Once again thank you for taking the time to share your thoughts of Cassia! We look forward to welcoming you back soon! Be Cool with Cassia!


Live, Laugh, Love your way,

Logan Daley
Hotel Manager

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Reviewed 14 September 2017

Our third stay and that was one of our memorable stays at Cassia Phuket. Upon arrival we were welcomed by Mr. Daley Hotel Manager and that was already the best start, also rooms were ready, even if we arrived early in the morning. Personalized welcome letter with signatures of some team members was really unique. We spent almost 10 days and the service in all areas throughout the stay was excellent. The food was great, from menu "must too try" is Moo-ka-ta, it was most probably the best food experience we had in Cassia, simply superb. The lady, who was serving at the restaurant, didn't catch her name, if not mistaken Susi was very attentive and pro-active with positive approach, and she made our experience even more memorable.

Another advantage was being able to get dinner or drinks at the other resorts in Laguna. The drive service between resorts by free shuttle bus was so easy and pleasant.

All team members of Cassia Phuket were friendly and helpful. Found FO team members Todei and Gwang to be absolutely wonderful and very helpful with any request or query upon check out as well as Khun Num, Front Office Manager very open to constructive feedback…He does a great job of connecting with his charm and genuinely caring about his customers.

Highly recommend hotel and area and definitely will be back...Soon...:)!

Date of stay: August 2017
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank 493sunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoganDaley, Hotel Manager at Cassia Phuket, responded to this reviewResponded 18 September 2017

Dear 493sunshine,

Thank you for your feedback on Cassia Phuket! We are all super excited to see that your stay was excellent!

At Cassia we believe it is the little things that count; we are very glad your room was ready for early arrival and you enjoyed our welcome card signed by our Cassia friends!
Appreciate your comments on Vista Restaurant and have to agree Moo-ka-ta is so delicious and a super fun way to eat! Of course being in Laguna guests have the luxury of being able to eat at any of the other hotels within Laguna and charge back to their rooms in Cassia! Getting to and from is simple with our shuttle bus service - glad you also got to take advantage of this!

Thank you for your comments on all our Cassia friends, especially Khun Sasi, Khun Todei, Khun Gwang and Khun Num, we are indeed super lucky to have them on our team.

Once again, thank you for your feedback and we look forward to welcoming you back again very soon! Be Cool with Cassia!


Live, Laugh, Love your way,

Logan Daley
Hotel Manager

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