Dear guest,
Thank you for taking the time to share your feedback about your recent stay at Secrets Riviera Cancun. We are truly sorry to hear that your experience did not meet your expectations. We strive to offer a luxurious experience to our guests, and it's clear we fell short in your case.
We understand that the beach experience was disappointing for you. Natural surroundings can vary, and conditions like water color and beach size are influenced by weather and environmental factors. However, we are actively working on solutions to enhance the beach area and make it more enjoyable for our guests.
Regarding your comments on the dining options, We apologize if the selection did not meet your expectations. While Secrets has a more intimate selection of restaurants, guests are welcome to explore additional dining options at the adjacent Breathless resort. However, we understand that this may not have been clear or convenient, and we will review our communication and offerings to improve the dining experience.
It's disheartening to hear that you found Secrets Riviera Cancun to be below the standard of other Secrets resorts. Your feedback is invaluable, and I assure you that we are working on improvements to address the issues you've mentioned.
We deeply regret that your stay was not up to the high standards we set for ourselves, and we're taking your feedback seriously. We hope that you might consider visiting us again in the future to experience the improvements we're making. Thank you once again for your feedback.
Warm regards,
eConcierge
