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Squoogle

Wonderful setting but disappointing service

4.0 of 5 bubblesReviewed 20 Feb 2024via mobile
Firstly, we messed up our booking and arrived on the wrong night. The hotel was great and managed to accommodate us early.

Secondly the location and accommodation is absolutely beautiful. The rooms are very comfortable and the views are stunning.

However, there are a few less brilliant things.

The service was at times a bit poor. When we arrived early (and I do appreciate they’d done us a favour) the chef wouldn’t even prepare us a plate of cheese and some bread. We were told firmly that they could offer us nothing at all.

The staff were often not available during the day. Although it said they were showing people around that didn’t appear to be the case as nobody had arrived (you can see guests arriving by boat/helicopter) and they could be seen sitting and chatting.

We ordered food and had to repeatedly ask for it as the orders didn’t get put through.

The pool was full of leaves for the duration of our stay.

We asked for swimming towels but none came.

Sadly the food at dinner was not as good as you might expect. For example the vegetarian main was just a piece of aubergine in batter - disappointing. At breakfast, sausages weren’t available.

The trouble with all of this is that none of these things particularly matter but overall it feels a bit like the service lets down the spectacular setting.
Date of stay: February 2024
Trip type: Travelled as a couple
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Rianne Kuiper, General Manager at Bay of Many Coves, responded to this review
Responded 25 Feb 2024
Thank you for taking the time to share your experience Dutton. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your concerns and make things right. Please feel free to contact us so we can discuss your experience further and hope to have the opportunity to serve you better in the future.

Thanks again for your feedback and for choosing to stay at the Bay of Many Coves.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (627)
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    5 - 10 of 627 reviews
    Reviewed 30 January 2024

    It's a beautiful, secluded and unique location, far from the noise of the city and surrounded by lush forest, exotic birds (including a cormoran colony) and sea life. The rooms are very comfortable and very well appointed, and each have a fantastic view of the bay. The breakfast is varied and fresh with many hot selections. The only slight disappointment is the menu in the main evening dining room, which is quite limited and could be improved. But otherwise, this is paradise in Bay of Many Coves!

    Date of stay: January 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Andre B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Rianne Kuiper, General Manager at Bay of Many Coves, responded to this reviewResponded 18 February 2024

    It was a pleasure to have your as our guests. Thank you for the comment you made about the dinner menu and take this on board. Our menu changes frequently, it'll be a different experience on your next visit.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 January 2024 via mobile

    From stepping off our water taxi to stepping back on it three days later we were looked after by all the staff very well. Our room was very pleasant with a great view of Malborough Sounds. The trips we did were most enjoyable and varied with knowledgeable guides.

    Date of stay: January 2024
    Trip type: Travelled as a couple
    Thank CP1258
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Rianne Kuiper, General Manager at Bay of Many Coves, responded to this reviewResponded 18 February 2024

    It is lovely to read your review, thank you for your feedback! We are pleased to hear your stay was very pleasant. Hopefully we can welcome you another time at the Bay of Many Coves.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 January 2024

    I returned to the Bay of Many Coves after 13 years and it was as wonderful as I remembered. It’s one of those places, if you are lucky enough to stay there, you think, I want to come back some day.
    The property and views are just stunning. Every room has a spectacular view. The staff is lovely. You can literally do nothing but sit on your balcony for a few days and be happy, but there are also water activities, or a trip to the local Marlborough wineries to experience.
    The food at the restaurant is excellent, especially for a place that has to have everything brought in by boat. The breakfast is great - lots of choices on the buffet or the menu.
    We had the added bonus of taking a helicopter from Wellington (pricey, but worth it) - it was a once-in-a-lifetime experience. The water taxi to Picton itself is a lovely experience.
    The staff was great - everything was seamless. When we asked for a water taxi to be booked, it was on time as was the car taxi that met us at the port.
    Literally nothing to complain about! Stay here is you have the opportunity.

    Room tip: Go here if you get the opportunity!
    Date of stay: December 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank 540amyg
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Rianne Kuiper, General Manager at Bay of Many Coves, responded to this reviewResponded 13 January 2024

    Thank you Amy for your detailed review! It was a pleasure to have you back after so many years.
    The helicopter is an amazing way to come in and give you spectaculair views from above. Did you know that there is a float plane operating now as well?

    We hope you'll come and see us again soon. Don't wait another 13 years ;)

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 December 2023

    My wife and I stayed here on 2 separate trips. The resort was beautiful, quiet and offered excellent food and services. The restaurant offered a gourmet tasting menu which changed every night. Rianne and her staff were super helpful and offered prompt and attentive services.

    We really cannot think of anything negative to say on both trips, other than the fact that Steve the Cat was elusive and difficult to find in our recent trip.

    Date of stay: November 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank PolarBear0012
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Rianne Kuiper, General Manager at Bay of Many Coves, responded to this reviewResponded 31 December 2023

    Thank you PolarBear for you 5 star review, that means a lot to us! I'm pleased to hear that you both enjoyed your 2 separate trips at the Bay of Many Coves and that the staff was very helpful.

    We cannot wait to welcome you both back for the 3rd time :)
    We will promise that Steve will welcome you both.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 December 2023

    BOMC has been on our list for 7 years, and it did not disappoint. We spent 2 nights / 2 full days at the property, and we loved the tranquility and ease. The 2 hikes (lookout / waterfall) were nice and we got in a few swims in the sound and in the pool. Food was great, especially the truffle omelettes for breakfast. Rooms were very well equipped, and views are incredible. The staff was friendly and attentive and made us feel right at home. Five star experience from start to finish! Tips: book the transfer on cougar lines yourself - it's 240 direct instead of 360 via BOMC (return for 2). Make sure you take hiking shoes for the walks...And spray for sandflies if you're prone to get bitten

    Date of stay: November 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Connector17230853633
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Rianne Kuiper, General Manager at Bay of Many Coves, responded to this reviewResponded 21 January 2024

    I'm so happy that after all those years you had a great time at the Bay of Many Coves! There is nothing better to jump in the ocean after a hike. We always have local and seasonal fresh food in our Foredeck and Kumatage restaurant, and we love the truffle omelets as well!

    Regarding transfers - Did you know if you purchase a round trip, you get discounted then if you book two separate transfers? The price you mentioned is not correct and should be $250 for return for two.

    We don't like sandflies either and have "that's it' first aid gel without any nasties in our boutique available for a more enjoyable walk :)

    Thank you for your great feedback.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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