We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (1,721)
Filter reviews
1,721 results
Traveller rating
1,176
338
115
58
34
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,176
338
115
58
34
Show reviews that mention
All reviews copper bar hau tree mauna kea manta rays golf course main tower the big island beautiful beach mid century four seasons understated elegance golf view beach umbrellas banana bread beach restaurant best beach on the island play golf
Selected filters
Filter
Updating list...
17 - 22 of 1,721 reviews
Reviewed 25 April 2021

This resort was part of our first post-COVID major trip and we were trying to stay at mostly self-sufficient resorts. The location is stunning on an amazing bay with a great beach. The bay is slightly sheltered so the water is mostly calm. The pool at the hotel is rather small for a resort of this size, but the expansive and comfortable beach more than make up for it. The resort grounds are beautiful and well kept. The buildings themselves are wonderful midcentury structures, open air (like most resorts in Hawaii) and well kept and offer a little Hawaii nostalgia. The staff is wonderful and another highlight of the resort. The food at the hotel was great too, a little pricey but not unexpected at a resort of this level.

The main issue we had (and why I gave 4 vs 5 stars) is the beach lounge chair situation. As the beach (opposed to the pool) is the main relaxation section of the hotel, most guests will hang out at the beach if they aren't off site on other activities. While the resort offers plenty of chairs, we found that multiple guests would go down very early each morning (7 AM or earlier) to claim large sections of beach chairs with towels and would not return for 3-4 hours, or ever. Or only a small fraction of a party would actually show up. We generally went down (and stayed there) early so observed this first hand. We would see the repeat offenders staking claim to these chairs and then not return for hours. By 8 AM, I would say almost 70% of the chairs were "taken" (but mostly empty). As a reference, the resort was about 90% occupied when we were there. We would then notice couples or smaller groups trickle in and struggle to find seats because of all the towels holding chairs. This was a bit of a stressful situation because we would worry about being pushed out of decent chairs if we wanted to sleep in a bit or eat. I did address this with the front desk as an issue they should probably deal with more directly, and they confessed they had heard the complaint before but didn't really seem too bothered to change much about it. At other comparable resorts or beach/pool chair heavy places, staff needs to secure chairs for you or will clear the chairs after 1 hour or something like that. Overall, the situation should be more equitable in a true first-come, first-serve style. These larger groups/families that show up at 10 AM shouldn't be rewarded with good seats because one person went down at 7 AM to claim them and then they took their time to get down there (or never came at all).

Would probably return but hope that this would be rectified in the meantime.

Date of stay: April 2021
    • Location
    • Rooms
    • Service
2  Thank wlfmn77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection, responded to this reviewResponded 27 April 2021

Aloha and Mahalo for choosing the Mauna Kea Beach Hotel, Autograph Collection for your recent travels along the Kohala Coast. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.
We appreciate you sharing your comments regarding the beach chairs which will be shared with the hotel management team. Thank you again for taking the time to provide your feedback! We hope to welcome you back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2021 via mobile

I’ve just returned from 10 days. Seemed a bit long. I love the history of the building. I love the art collection placed throughout the common areas. The view and beach are incredible. We had an ocean front room on the 5th floor. Balcony is really large and we had dinner with friends on it. Amazing sunsets.

They handled Covid well. Limited housekeeping was not a bother to me. Things seemed cleaned regularly. Everyone complied with masks, etc.

Now for some improvements.....
although they are COVID compliant, I was really disappointed in how the beach lounge chairs were in 3 tight rows with inches between them. There is ample room to spread out the lounge chairs. The hotel was sold out and every beach chair was covered in a towel by 7am. NOT COOL. I spent $15,000 and had to rent folding chairs and an umbrella from Bob’s Snorkel and set up at the end of the beach with the locals.

I was also disappointed in the reef. (Clearly not entirely hotels fault but..) Entirely bleached and so few fish. The hotel only sold traditional sunscreen products and they should not only sell but require any swimmers to only apply reef approved sunscreens.

The food was decent. Nothing was amazing. We ended up eating at other hotel restaurants as well and all seemed to have a similar menu.

We did the Manta Ray experience. For people who have never seen something like this, I suppose it’s impressive to be so close. Saying that, the group the hotel uses to take people are great. But the hotel needs to restrict other guests from
going out on their own at that time. There were too many people around those Mantas. It was sort of unpleasant actually. AND truth be told, shining a bright light into the water and dumping small fish to unnaturally attract the mantas and then have the small approved group of 6 people be bombarded by another 20 people is not great for people or Mantas.

Overall it was a beautiful relaxing vacation. The staff were all great.

Date of stay: April 2021
Trip type: Travelled as a couple
2  Thank lalberti1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection, responded to this reviewResponded 21 April 2021

We are delighted to hear you enjoyed the beautiful art collection throughout the resort. It is always our pleasure to serve our guests with friendly and helpful service. We are sorry to see your comments regarding your beach and dining experience. We appreciate you bringing this to our attention as an area for improvement and hope to provide you with better experiences in the future. We hope to have an opportunity to welcome you once again. Mahalo!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2021

We just returned from a five-day trip to Mauna Kea along with four days next door at Hapuna. This was about our tenth trip to Mauna Kea during the last several years as it's been our favorite place on earth. My wife loves the tennis facilities and my daughter and I love to play on the beach. The overall location and beach are probably one of the top three in Hawaii.

The rooms and resort are starting to show their age and neglect. Hallways were dirty, we weren't afforded daily maid service despite the high room prices. Management is using Covid as an excuse to save money on maid services and maintaining the property. Some of the framed quilt artwork had cockroaches stuck in them our entire stay.

The Hau Tree and Manta for breakfast both took about an hour a day for the food to come out. The servers were short-staffed and overworked. Guests were going down at 4:30 in the morning to save beach chairs so there weren't any for those of us who tried to play by the rules and show class.
Anyway, this resort used to be known for its aloha spirit or service which has fallen by the wayside and is no more.

Date of stay: April 2021
    • Rooms
    • Cleanliness
    • Service
3  Thank Davern1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection, responded to this reviewResponded 13 April 2021

Ensuring our guests enjoy their stay is our number one priority and we apologize that we fell short. We are truly saddened to hear about your recent experience as that is not the level of service that we strive to provide to our valued guests. We appreciate you sharing your comments regarding the condition of the resort which will be shared with the hotel management team. We will continue to work closely with the engineering and housekeeping team to ensure the proper upkeep in the guestrooms and throughout the property. We hope you visit us again so we may have the opportunity to restore your confidence in the resort!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2021 via mobile

My grandparents vacationed here in the 70’s and 80’s and we’ve been lucky to return a couple of times. We had a great stay last week with our three teens. Last time we were upgraded to their biggest suite, but they were pretty full last week so we got a smaller upgrade - but an upgrade is better than nothing! Beachfront with two queens and a rollaway - it worked out fine.

Service was awesome - our bellman Jeffrey was great. Marguerite really accommodated us at checkin.

Tips: if you want a good beach chair, go between 5-6am - they go quick.
If you want one of the 4 Peloton bikes at the gym (they’ve moved some equipment to an open air area) go early!
Buy boogie boards at Costco and leave them with another family - cheaper than renting.
Book restaurant reservations in advance.

It was refreshing to go to a hotel where you weren’t CONSTANTLY reminded of the pandemic with signs, locked bathroom stalls, closed water fountains, and spaced out seating. The Mauna Kea did it right - common sense. Yes, people wear masks indoors in enclosed spaces where necessary, but the beauty of MK is everything is open air (walkways, lobby, stairs, etc). We stayed at another property before this and had to wear masks at the pool.

Date of stay: April 2021
Trip type: Travelled with family
2  Thank girlblair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection, responded to this reviewResponded 9 April 2021

Mahalo for choosing to stay with us at the Mauna Kea Beach Hotel, Autograph Collection! We are thrilled to hear that you were able to enjoy the same experience that you have come to know and love. We are delighted you enjoyed the other portions of your stay including the accommodations and the service provided by our staff. We look forward to welcoming you back for many years to come to create more Mauna Kea Moments!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2021

We spent 9 nights and could not have had a better time. It was our first time staying at the Mauna Kea and for the most part everything was excellent. Our room was nice and while they have removed some items because of covid we did have coffee, hair dryer etc. Just no pen or paper. Housekeeping came every 3 days and if you needed ice you had to call housekeeping and they would bring to your room.
The beach is fantastic, probably the best we have been to in 7 trips to the different islands. Service was good and the resort became very busy with spring break. Staff was wonderful and would even remember you name; of course that may be a sign of ordering too many drinks! It was a perfect place to enjoy a beautiful sunset each night.
We had several really good meals at Manta and Copper Bar. Copper bars pizza and sushi were great and easy to get to go. They played live music at both restaurants which was nice as we have not heard much live music in the last year. Manta also had a good breakfast. The beach restaurant was not our favorite but that may have just been personal preference. You can also use the Westin which is an easy walk or they have a shuttle. We enjoyed the Westin's pool bar/restaurant a couple of times for lunch and had a fantastic dinner at Meridia.
If you play golf or tennis this is a perfect place. While outside of the resort there is not much very close you are a reasonable drive away from a lot of amenities. We would definitely stay here again on our next trip to the big Island!

Date of stay: March 2021
    • Value
    • Cleanliness
    • Service
3  Thank jhawkfan31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection, responded to this reviewResponded 6 April 2021

Thanks for your review! We're glad you enjoyed the restaurants, the views, and the amenities here. We can't wait to welcome you back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews